I purchased a new bed in January 2022 and have been working with the manager for one year trying to resolve
the issues. Sagging mattress and squeeking notices when getting in and out of the bed. After one year I was told the beds warrantee was null and void because when the bed was originally set up improperly. The center support was not supporting both box springs on my king sized bed. The manager came out and realigned it so that it was correct. Still problem remained. Why after one year was that told to me. The bed was delivered and set up by their delivery personnel. It is my belief that set up was not done properly and why is this "new mattress" sagging on both side. I was told nothing can be done.
Please be aware when you are purchasing that who sets up the bed in your home that it's done properly. read more