I bought a thick "orthopedic" mattress. I told the salesman that I could not buy that mattress…read morebecause I had a bulging disc and needed support. He said that I could still buy that mattress even though it is thick because it would still support my back enough. It DID NOT provide enough support. It was too soft. I should have trusted my own instinct and never listened to the sales person. So I had to pay a lot of money to exchange the mattress because they, of course, have themselves covered legally. Big mistake. And it is too bad. I have bought their basic mattress before and it was a good value. But I would never shop at Original Mattress Factory again.

since i got this mattress i have not had 1 night of comfort or sleep, ever morning i wake up sore…read moreand and pain lasts hours. the bed i tried in store felt great, but the one delivered didn't feel anything like i tried in store

I purchased a new bed in January 2022 and have been working with the manager for one year trying to…read moreresolve the issues. Sagging mattress and squeeking notices when getting in and out of the bed. After one year I was told the beds warrantee was null and void because when the bed was originally set up improperly. The center support was not supporting both box springs on my king sized bed. The manager came out and realigned it so that it was correct. Still problem remained. Why after one year was that told to me. The bed was delivered and set up by their delivery personnel. It is my belief that set up was not done properly and why is this "new mattress" sagging on both side. I was told nothing can be done. Please be aware when you are purchasing that who sets up the bed in your home that it's done properly.

Went in and picked up a mattress at a great price. Will continue to go here for all my mattress…read moreneeds. Recommend to all my friends.

My husband and I had an amazing Experience at Sleep Outfitters in Kenwood with John and Debbie…read more They helped us select the proper mattress for our unique sleep styles. While every mattress retailer around the Kenwood area was trying to sell us an expensive Tempur Pedic as soon as we walked in the store, John and Debbie took the time to evaluate our needs and the coolest part was how they helped us do a quick 3-minute evaluation on their Bed Match machine. The Bed Match machine uses science to help select the best mattress for us, as it senses our pressure points and where we needed more or less support. We highly recommend shopping at Sleep Outfitters and using the Bed Match machine, it completely took the guesswork out of the selection process for us. We ultimately selected one of their Kings Down Hybrid mattresses that had a cooler sleep surface then the Tempur Breeze and a combination of comfort and support that we couldn't find in other products we tested. It also came with an amazing adjustable base (that even had a massage function). We took advantage of their easy 5-year 0% interest financing, and they even threw in a few free gifts! Thank you to the team at the Kenwood Sleep Outfitters store for making the process of buying our new mattress easy and affordable.

I had a good experience with Debbie Kou at Sleep Outfitters . I waited until I took delivery on…read morethe mattress before I offered a review. This was the third mattress store I visited, and the only one in the Cincinnati area where I could find the brand and model I wanted. Considering everything I got with my purchase, I feel that I got a terrific deal, much better than I anticipated. Credit Debbie for that. The delivery process was flawless. The mattress feels fine, but it's too early to judge it. This review is for Sleep Outfitters and my experience with it.

The new management is amazing, I was able to get help right away on good quality mattresse! I felt…read morethat they really were trying to connect and they didn't care that my daughter was running around trying the couches. I definitely recommend coming to this store great quality and fairly priced. The store manager Andrew was very personable and answered a lot of questions and helped pick out the right items for me. I will definitely be going back

The furniture is cheaply made. The warranty was described to be replacement if anything happened,…read morebut once I submitted a claim, suddenly it only covered manufacturer defects. I was cheated. Never again.

Everyone at this business is helpful and friendly. They go above and beyond when you have a…read moreproblem. I definitely recommend them. You will get a good product, at a fantastic price, with a local friendly feel.

this is the place to go to buy mattresses and pillows. I just purchased two supersize queen memory…read morefoam pillows. They have the neck cut out addition for better comfort $45 each. You cannot beat that price !!. Plus you can try it out before you buy. The man who helped me was very polite and welcoming.

Great service and a great value!…read more When looking for new furniture for the house, this is always our first stop. At Riley's, you're not going to find your highest and, custom-made, handcrafted furniture. What you will find is durable, Quality Furniture at an affordable price that is perfect for a growing Family. We've purchased couches, bedroom sets, tables and other items at Riley's throughout the years. The staff has always been fantastic. They don't Hound you but they are always there to help. They make their presence known, they guide you to the areas that you want to be and they let you do your own browsing. When it comes to couches and some other upholstered furniture, you typically have a number of options for upholstery textures, colors and patterns. A lot of these are at no extra charge. Delivery and assembly is also very affordable. A lot of the wood furniture, tables and bedroom sets and the like, they are particle board and laminated. But again, very durable and great for a growing family. With a growing family, you don't always have little ones who are as considerate about the furniture as the people paying for it might be. That being the case, you probably don't want to go out and spend $10,000 on a bedroom set for a small child. Like most furniture stores, Riley's has deals going almost all of the time. Often times there are interest free options to pay overtime. Would I go back? Definitely. Like I said, this is a regular stop for us when we're Furniture shopping. I'd highly recommend checking out Riley's first.

I am writing on behalf of my elderly parents. A shout out to Bruce and all of the employees at…read moreRiley's for treating my parents just right even when things didn't go just right-not because of Riley's just circumstantial things. In the end, Riley's did an outstanding job managing my parents' situation. It is appreciated by this daughter, and for this alone, I will make my way to Riley's to shop when I need furniture. Superb customer service if you are looking or if you are buying. Consider shopping Riley's the next time you need a recliner or furniture for any room :) Thanks again to the team.

These guys rule. No gimmicks, no games, they have all the name brand mattresses. We just bought…read moreour tempurpedic from them and they were excellent. Locally owned, honest, hardworking people. You simply cannot go wrong buying from the Mattress Monkey guys. They rule!

We recently purchased a mattress from here and so far I'm pleased with it. This is the 3rd mattress…read morewe've purchased from OMF in the last 9 years. One was purchased at their large Fairfield location and the last two at this Kenwood location. The first two mattresses held up very well. I still have the mattress we purchased 6 years ago and it's in great shape. We did purchase the mid range mattress this time - just a preference in firmness needed for a bad back. So - I do hope that it holds up as well as the last two mattress, as they were the top range. The salesperson was helpful in finding us the right mattress our needs - without being too pushy. The bed delivery was done quickly. They even helped to put on the mattress protector. Overall - we've been pleased with Original Mattress Factory.

Excellent sales, service and productread more