Dropd a few items off last week,,,pickd them up a week later,, very pleased and satisfied,, so I dropd off more items! the shops atmosphere is very professional, with a friendly and courteous staff! There also was an on site "tailoress", measuring someone for alterations,,, I haven't had trousers hemmed in a bit,,think I'll go out and buy some extra long ones! read more

I came to this location to get a dress hemmed, a couple of inches off of the bottom. The dress had two layers. A regular polyester top layer with a lace layer underneath so I expected it to be a little more than your average hem. However, this place charged me $300 without telling me before the alteration was done what the cost might look like I will never go here ever again or recommended to anyone. I understand and appreciate hard work but $300 for a hem is absolutely ridiculous. If I had the option to give it zero stars I would. read more

Lying, non-trustworthy employees. Received a Pea Coat for Christmas and took it to Havens to get the sleeves shortened. The tailor-Frank-mesured assured it was a routine job and the cost would be 18-20 dollars. My wife went to pick it up, Frank was not there and the charge was $30. She refused it and left the jacket to be picked up when Frank would be in. I went back to get it and asked for Frank who said the price is $25. He denied ever telling me a price and tried to give me a BS story about the complexity of the job. I asked him to show me the difficulty and he was unable. During the discussion the owner came out of her office and insisted no one had given me a price. She was not present when I bought the coat in. But she did a good job of letting her employee know he hadn't given me a price. No explanation about the price change from $30 to $25. I will never use them again and I caution customers to get the price of alteration in writing when you leave something with them. Pick up price obviously varies with the cashier's daily guidance. read more

This place is a joke! They have misplaced clothes of ours, and I finally realized that Frank has me confused with another woman, he's been giving her my clothes. I always request our pants be no crease as they are flat front, and I get them back with creases. The clothes are not ready on time. I had a dress repaired and went to pick it up for a wedding, it was not ready. They will NEVER apologize. The customer service is worse than the horrible job they do dry cleaning. They are rude, unprofessional and unfriendly. The owners have no clue about how to treat customers. We have spent tons of money at this place and they do nothing to retain customers. I found a place that is a little bit pricier, but they do an absolutely beautiful job and they are actually professional and courteous. read more

I was shocked to read the other very negative review on Yelp. As someone who has to have practically every piece of clothing altered, I spend a great deal of time at Havens. Frankie is a top-notch tailor, and his work is impeccable. Havens is a little more expensive, but you get what you pay for. I personally would not trust my designer clothing to a mediocre tailor to save a few dollars. Recently, I needed a gown altered for a black-tie event. Frankie completed the alterations in one day! That's great service. Another huge advantage is that there always is a tailor on site during business hours. Many other dry cleaners cannot afford a full time person. read more

I think they do an amazing job! My daughter and I have gone there many times and never have had a bad experience. There's a saying that says, "You get what you pay for" so if it's a little more pricy there than what YOU think it should be, then do it yourself and see how it comes out. They have always done beautiful work in a timely manner...even in a rush when we needed it. read more

Great sevice, wonderful staff. They do a fantastic job and make it a pleasure to go to the dry cleaner.

I went to pick up a silk sweater one day after it was supposed to be ready. The cashier could not locate it. An older, not very friendly woman found it in the back and said it wasn't ready because they failed to remove some stains on a sleeve. The sweater looked as wrinkled as it did when I brought it in. The not so friendly woman TOLD me to come back in a few hours. That was not possible as I was leaving for an out of town event and needed the sweater. Without an apology, she handed me the sweater and charged me the full price. Shockingly poor and rude customer service. I don't believe the sweater was cleaned. I try to shop locally, but I won't be going back there again. read more