Dry cleaning service is worse than bad. I need to take my coat to another dry cleaner to have it…read moreredone. Manager was a nightmare. Offered me two choices / pay and leave - or have it redone. Why would I have them redo it when they got it so horribly wrong the first time.

Charles the owner is very helpful. GREAT business. Wish I lived in the area to use his delivery…read morewash dry fold services on a consistent basis!

Very quiet...easy parking....clean and very friendly...very convenient laundry services ie..soap…read moreand fabric softener dispensers and dryer sheets...user friendly app for monetary convenience .

I have to say, not only was it convenient but there's plenty of washing machines and dryers and the…read moreattendants were very helpful and pleasant. Even the driver, a tall guy with a hat, was friendly said hello and asked how I was doing. I'll definitely be back!!

Perfection! Everyone is always so friendly and their service is impeccable. They are super well…read moreorganized, deliver the best scented clean perfectly folded laundry and their turnaround time is extremely quick. What a difference Fluff and Fold has made in my life and health.I highly recommend them!

I've had a great experience with Fluff and Fold! Their pickup and delivery service makes doing…read morelaundry incredibly easy and convenient, and everything always comes back clean, fresh, and nicely folded. The driver is also always very pleasant, friendly, and professional, which makes the whole experience even better. I've been really happy with the quality of the service and would definitely recommend them to anyone looking for a reliable wash-and-fold service!

They made alterations to two dresses . The staff are very…read moreknowledgeable and talented. The owner made recommendations that saved me money in the long run. My alterations were completed in a timely manner. Highly recommend !

I brought several items here for alterations and was very disappointed with the results. The…read moreworkmanship was not at a professional level--hems were uneven, seams were puckered, and the overall finishing looked rushed and careless. Unfortunately, a couple of the pieces were altered to the point that they're no longer wearable, which is incredibly frustrating given the cost of both the clothing and the service. I chose this business expecting basic tailoring standards and attention to detail, but that wasn't my experience. Based on the quality of the work I received, I would not recommend them for alterations.

This is a nice, clean little laundromat that also offers fluff and fold service. Jim, the owner, is…read morevery hands-on and extremely accommodating. I'm glad I made the extra effort and took an Uber here instead of using the hotel's recommendation to go to the nearest one that had a low star rating.

Nice, clean, convenient walking distance from home. Nice…read moreto have a machine with detergent and other cleaning products.

I've been coming here every Sunday for the past several months. After trying several other…read morelaundromats in the area, I chose this one because it's consistently clean, the card payment system is convenient, and I appreciate the bonuses they offer when adding funds with cash. Unfortunately, my experience today (7/12/26) changed my opinion. I typically start my wash, set a timer, and wait in my car until the cycle is finished. When I returned, I found a significant amount of water covering the floor in the aisle where my washer was located. There were several other customers in the area, and it didn't appear that anyone had reported the issue. I informed the staff member on duty, Rosa, simply to make her aware of the situation. Instead of acknowledging the concern, I was immediately met with an unprofessional response: "You wait until the water is all over the floor to tell me." I calmly explained that I had just returned from my car, had only then noticed the water, and wanted to let her know. I also mentioned that other customers had seen it but apparently hadn't reported it. Rather than handling the situation professionally, Rosa continued to speak to me with an unpleasant attitude and gave me orders while addressing the issue. I chose not to engage and simply finished my laundry. By the time my dryer cycle was complete, she had already left, so I wasn't able to discuss the interaction further. It's disappointing because I've genuinely enjoyed coming here and have never had an issue before. The facility itself has always been one of the cleanest laundromats in the area, which is why this experience was so surprising. While I appreciate the quality of the facility, the way I was treated by a staff member has unfortunately changed my opinion, and I don't plan on returning.

I regret giving this laundromat a second chance. I stopped coming here when the new ownership took…read moreover because the staff became unpleasant, but I went back yesterday due to convenience... big mistake. After washing three loads, I dried one and found my clothes covered in hot pink bubblegum. Initially I asked for a simple refund for the wash so I could go elsewhere, they refused and said the only option was for them to rewash my clothes. But after realizing it was more than half of my clothing and over $1,000 worth of damages, I asked for them to work with me on replacing or compensating me for some of these items. Instead of taking responsibility or apologizing, the owner blamed me and said it was my fault for not "inspecting the dryer properly." As a business owner myself, that is completely unacceptable. Equipment should be maintained, and customers should not be blamed for damage caused on-site. The owner was extremely rude, aggressive, and unprofessional. He made false claims about things I said, overreacted, was yelling at me and then had the audacity to gaslight when I raised my voice back, and even implied they had the right to withhold my belongings since I filed a report, which makes no sense and would be considered grand larceny. At one point, I did call him a "greedy bastard," which I don't regret, because he was being unreasonable and combative and displaying fatherless behavior. And here is it in writing in case there was a misunderstanding. Sir you are an unprofessional greedy bastard and I have no problem repeating it as many times as necessary. This business shows no accountability, no professionalism, and no respect for customers. I strongly recommend going elsewhere.

They are the best! Been getting my dry cleaning done here for years and never had a bad experience…read more Recently, I had an issue with a bridesmaid dress (zipper broke six days before the wedding) and they were so accommodating/helpful in getting the issue resolved. Always friendly service as well!

Ad a local property manager i had very high hopes for this particular service the very first time…read morethey delivered in the middle of the summer with people checking in and checking out I got bags that were either not washed or washed, but not folded thank goodness the cleaners I had were able to resolve the issue owners were told they would get a refund, but that became a main issue. Also had other problems but when we had a dispute about them suddenly charging for duvets when we had not been charged ever before and over counting how many duvets had been changed the owner Randy was unwilling to do anything and dropped me in the middle of the Christmas season with no other laundry Available I definitely would not recommend this service

I went to this dry cleaner to have a red wine stain removed from a pair of white shorts. When I…read morepicked them up, the stain was still there as you can see in the photo. I was shocked. I asked them if they could redo them, but they wanted to charge me again and said trying to clean them further could ruin the fabric. I decided to treat the stain myself at home, it came out completely. I guess you really can't rely on this cleaner to get the job done.

I really like the new management These guys are very good . They manage the store very well , much…read moreeasier to pay and pick up your clothes. Every item is cared for and I like them.

Haven't been to a laundromat in years, but reluctantly had to seek one out after the house washer…read moredecided to stop working. Was pleasantly surprised when I walked in to the Bilow Laundromat. First and foremost the place was spotless. I probably would have left immediately if it wasn't. Attendant was friendly and helpful. The place was busy(good sign) and looked like they do a lot of commercial laundry(another good sign). There was a big variety of machines but I went straight for the giant washers in the back. They looked like they belonged in a factory. All my laundry fit in and washed it all in one shot, perfect. I also liked that I didn't have to buy a card or token like I use to years ago to start the machines(prob have $100 worth of old cards in my drawer). Overall a great experience and would recommend, even though I hopefully won't have to be back soon, basements much easier! Oh, and they had free coffee too!

From the owner: Professional Residential & Commercial Wash & Fold Service, Linen Supply service & rentalread more