I've been coming here every Sunday for the past several months. After trying several other laundromats in the area, I chose this one because it's consistently clean, the card payment system is convenient, and I appreciate the bonuses they offer when adding funds with cash.
Unfortunately, my experience today (7/12/26) changed my opinion. I typically start my wash, set a timer, and wait in my car until the cycle is finished. When I returned, I found a significant amount of water covering the floor in the aisle where my washer was located. There were several other customers in the area, and it didn't appear that anyone had reported the issue.
I informed the staff member on duty, Rosa, simply to make her aware of the situation. Instead of acknowledging the concern, I was immediately met with an unprofessional response: "You wait until the water is all over the floor to tell me." I calmly explained that I had just returned from my car, had only then noticed the water, and wanted to let her know. I also mentioned that other customers had seen it but apparently hadn't reported it.
Rather than handling the situation professionally, Rosa continued to speak to me with an unpleasant attitude and gave me orders while addressing the issue. I chose not to engage and simply finished my laundry. By the time my dryer cycle was complete, she had already left, so I wasn't able to discuss the interaction further.
It's disappointing because I've genuinely enjoyed coming here and have never had an issue before. The facility itself has always been one of the cleanest laundromats in the area, which is why this experience was so surprising. While I appreciate the quality of the facility, the way I was treated by a staff member has unfortunately changed my opinion, and I don't plan on returning. read more