Every once in a while in life as a consumer you come across a business that has just nailed "it." Where the product is beyond expectation, and the service is just as amazing. HW, is one of those businesses. I don't want to come across as being cheesy, but these guys are amazing. I've got two two-smoke jet skis that I care for and tend to with lots of TLC but there are times when only a shop can help. After trying several "reputable" shops around San Diego, they all failed me, miserably. They were either understaffed, underskilled, and/or overpriced. I have unfortunately learned some tough lessons searching around for one. About a year ago, I was out on mission bay and noticed this guy with a truck with Havasu Watercraft logo on the door, meticulously loading and unloading various ski's and testing them 1x1. I didn't pay much attention at the time, but that guy (who I now know as Brandon) was out there for hours tuning these jet ski's. Well for one reason or another, I remembered their name after a "reputable" shop left me in a terrible position, and in my last ditch effort to get my Jet Ski's before hanging up the wetsuit, I googled them and found them. I drove out to their shop for more or less to get my eyes on their operations to see if this would be someone I would give my babies to and of course money. From the moment I walked in, one of the employees Austin, was just absolutely amazing with answering all my questions giving me advice and going way out of his way to make sure I got what I needed. I knew from the answers he was giving me that these guys were in it for the Love of it, and not just the quick buck. So I decided to give it a go. They were very honest and forthcoming about everything that was wrong with my ski(s) they also explained that they are cautious when dealing with 2 stroke owners as (many) do not give them the care that they require and often get them for cheap and think a couple bucks will get them running. They did an initial inspection and gave me an honest quote. I put my faith in these guys AND THEY DID NOT DISSAPPOINT! Holy sh%& they have repaired and tuned the living heck out of my ski's. For the quality of work, they charge a very fair rate (it ain't cheap, but you get what you pay for) Want cheap, you'll find tons of them on CL who will gladly take your money and leave you begging for a tow to shore.
HW made it clear they are more concerned with quality vs.quantity, and they weren't lying. Turn around time was about 2 weeks which included tuning on water, it would've been sooner but there was a few rain days. I could go on a write a novel about this business, their owner and employees and the passion they have in their craft but to save time. STOP WASTING YOUR TIME, AND CALL THEM UP NOW. You will not be disappointed. My only fear is that this is a somewhat small operation, and it would be challenge to scale such a quality infused service like this, so I hope that hold on to what they are doing because it truly very special. Much kudos to them for what they have managed to bring to the market and I wish them all the success that they can handle. 5 stars all the way around! if I could give 6 I would. read more