*HAPPY CUSTOMER* I am incredibly pleased with the exceptional service provided by the staff at the Harris Teeter in Laurel -14702 Baltimore Avenue, Laurel, MD (Town Center)! A special thanks to Edwin (Manager), Helen and Tearra for being accommodating and extremely helpful. They all went out of their way to ensure I receive an item that is at times low in stock. Thank you all for your fantastic support and care* Best regards Bridget read more

The stores have similar inventory. I picked up some fruit and bakery items. The produce section is decent. The cashier was nice.

"It sounds like this is what Cindy is up against," Wong, Son of Kamar-Taj, tells Albert Moon, brother to Cindy and Silk of Spider-verse fame, who rushed to Doctor Strange's Sanctum Sanctorum after escaping his own abduction. "It's a sheep demon...no, wait," Wong collects himself before adjusting his initial assessment, "a Sleep Demon." Meanwhile, inside this particular dream of Cindy's, Silk brandishes dual cutlasses, curved pirate swords, against a ferocious Jai-Li, an orangish-brown Sasquatch-looking demon who, with every skirmish, drains a little more "of [our hero's] psychic energy." "How do we stop [Saya,] who summoned the Jai-Li, from trapping Cindy "in her dreamscape forever?" Albert asks. Wong reaches into what looks to an untrained eye like a drawer full of miscellany before drawing out a closed fist. "This is the Crystal of Breksta." If Albert can get it to Cindy, by entering his sister's dreams, she might, just might, be able to slay the Jai-Li, wielding the shard as a dagger. At the Harris Teeter located at 14702 Baltimore Avenue in Laurel, Maryland, you won't be able to purchase a Crystal of Breksta, as in writer Emily Kim's second Silk graphic novel, but you will be able to buy fresh oranges, limes, dragonfruit, cherry tomatoes, multicolored Squishmallows, striking flower arrangements and bouquets, cereal, kitchen supplies, and every other type of grocery item you could think of, no imagination required. Combine that with a welcome atmosphere and a free, continuous membership once you sign up, and you have a weekly destination worthy of Wong, Albert, and Cindy/Silk. read more

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Sunday morning and no shopping carts in store. Asked an employee who was in the vestibule and she mumbled something about having to go out to the cart returns to get one. This store also does t seem to have baskets, so me, along with several other people I saw in the store were juggling multiple items in their arms. The meat selection was abysmal. read more

This was my first time visiting Harris Teeter. I have driven by many times, but I never shopped here. Recently, I was in the area shopping elsewhere, so I stopped in. It was an impromptu visit, so I did not purchase much. I really wanted to look around and select a few items while doing so. At first glance, the organization, flow and cleanliness of the produce department captured my attention. All of the produce presented nicely and it looked fresh. The prices appeared a little high for some items, but as the adage says, "You get what you pay for". I purchased mostly produce. The navel oranges and pink grapefruit were huge. They were also deliciously sweet and juicy. Before going to the checkout area, I moved along to other areas of the store and found consistency with the level of cleanliness. I ended the visit in the area with health supplements. In my opinion, the selection was relatively extensive for a grocery store. I was able to find what I needed and then walked to the checkout lane. Many of the items purchased were either on sale or discounted with the store's rewards member card. Since this was my first visit, I did not have a card, so the cashier used the complimentary store card. She informed me that I could sign up for a card at the customer service desk. The checkout process was fast. Finally, I walked over to the customer service desk to apply for a store card. The customer service supervisor/manager was nice. While processing the card, she made friendly, small talk, which was pleasant. The reward's card process seemed a little extensive unlike many other stores, but it was fine. Overall, I had a good shopping experience here and I will definitely return. read more

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I forgot how much I love Harris Teeter. It was my go to store in the Outer Banks region when on vacation and to discover that I am now in the land of HT, I was happy. They always have what I am looking for and then some. I came into this location and wasn't really in need of anything, but decided to pick up a few items I could definitely use. I went around the store, grabbed a few items and before I knew it my hands were full. That was cue to me to make it to the front of the store. Set my items down on the belt and let the cashier ring it all up. The reason I love HT so much is the customer service you get in one of them. I know I was going to be a bit of a pain in the butt during checkout because I had a few things going. I had multiple Visa gift cards with lingering amounts on them. I asked if she would mind if I used them all and got them out of my hair. She didn't mind a bit and we went through all the cards and I was finally free of that mess. When it got down to what I was left to owe I also wanted to get cash back. Before she could give it back to me I asked if she could break it down in a certain way to make it easier on me. She did it without batting an eye. I was lucky to have such a nice cashier get me through the checkout process and I was grateful that she took the time to make sure my needs were met. Before anyone rolls their eyes, there was no one in line behind me. read more

Overall I had a pleasant shopping experience here and could find what needed . However when I got home I discovered they had sold me hearing aid batteries that were best by March of 2021? I bought these on November 30, 2024! How is that even possible? I guess I need to learn to watch the things I grab rather than trust the store... read more

Harris Teeter - Expired batteries. - Grocery Near Me - Laurel, Maryland

Why have a deli department if no one is there to help customers? To Any customer Good luck getting fresh food made from them. Asked for help Asian dude yelled out "sub" and this black dude looked at me and said hold up and started cleaning other stuff. After awhile I just grab a pre made sandwich (not as good or fresh as a sub) and left. Not about to waste my time. read more

I've always had mid experiences at this spot, but definitely just saw a rat sprint across an aisle and take cover in the ice cream freezer. Happened on 11 May 2024 (in case anyone is looking for a pattern of similar stuff here). Uh, but the sandwich people at the deli are great. read more

I come here every week because there are some good deals and better sale prices than Giant Food. For example, this week until 8/2/20, a dozen of large eggs is 77 cents with your VIC store card (limit 4). However, please be careful with the fruit prices charged by cashiers. On my receipt, my cashier had charged me for a watermelon, but I didn't buy one. I had grapes in my cart. I went back inside to customer service and was refunded and charged correctly. Last week, I also noticed on my receipt the 10 yogurts I got were charged 10 cents extra each. This was a computer error with pricing. Anyway, review your receipt before you leave the store and into your car! read more

BUYER BEWARE. I understand it's Covid, raining New Year and their busy yet get your ACT honest. No need to be sorry or give an excuse. JUST BE FAIR. I home delivered items that was not in the drop off. On top of it the salmon fillet was less than 1 pounds. We have to drive there after 1 hour of the drop off to use their produce scale in store. We are right less than a pound. Then charged us 1.52 lbs for $$ ? We did not open the package till it was refunded and brought back home( they have/can't take back fresh seafood). Inside is this....stare at the image/price/weight/label. Tell you butcher area this is Salmon Steak and not fillet. Mistake but honest ? Luckily I did not open the package in front of the Customer Service counter that was no one in sight. I have to flag a cashier and was told they are busy ? Am I not a customer that just paid for your mistakes and need service ?...... One more thing. I was told he can't give me credits 'coz the items are not on hand to be rang ? I have to go get them and bring it to him ? Hello.....your standing in the CUSTOMER SERVICE counter ? Visibly upset.....HE END UP DOING IT WITH THRU RECEIPT (OBVIOUSLY CAN THE ITEM NUMBERS ARE THERE PRINTED) was that magic ? Not even a word from him. ( I know that ain't his fault..It's Harris Teeter Manger to train your employees well)..... Will never trust you again..... Store manager I know your off that day New Years DAY...EXPLAIN IF YOUR READING THIS ? Note...I took Salmon Fillet ? back home than going to waste but that ain't a compromise. It's Salmon Steak....that I did not hope to have. Sure you credited me back...what happened to my bag of sugar, frozen corn & bananas ? Ruin our New Year prep for lunch. My guest are staring at you.... read more

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If Harris Teeter was a person, I'd give it a hug! I love the fresh produce, the hard to find unique items. They sell a large amount of items for ppl with dietary restrictions. Gluten free, vegan, non dairy etc. They are always fully stocked and someone does a great job of "straight facing" the shelves! I used to work retail in high school . They usually have more than one cashier working and the self check out is always operable. This makes getting in and out of the store a plus! All in all, I love Harris Teeter and oh when they have good sales, they really are on items you would want to buy. read more

Harris Teeter - Grocery Near Me - Laurel, Maryland

This location is close to where I live , most times I come , the lines are extremely long . They will have self check out and the line is down the isle , and maybe one actual cashier. I came to grab some water and some vegetables, the produce section was less than appetizing . The produce section was not stocked and it looked picked over , like how a store looks when the media announces the approach of a storm , the section was empty . read more

Harris Teeter - The line for self check out was down the isle - Grocery Near Me - Laurel, Maryland

Yesterday, after a very long few days, my husband was released from the hospital after having a heart attack on Friday. While he was in the hospital my wonderful daughter tackled our refrigerator, tossing everything that was not up to her standards, which didn't leave us with much, other than pickles and grape juice. At around 4 o'clock yesterday I submitted my order for pick up with Harris Teeter in Laurel, and got the message back that I could pick my order up between 730 and 8 o'clock that evening. To my pleasant surprise, I received a text saying our order was fully packed and ready to go an hour and a half before my scheduled pick up time. I wanted to be sure, so I called Harris Teeter and spoke with the manager who assured me that yes in fact my order was ready and I could come for pick up anytime. Unfortunately, I completely missed the managers name when he answered the phone due to my extremely high stress level with having my husband home after such a traumatic event. But I would like to thank him and his staff for doing such a wonderful job not only with my order yesterday, but every day. The store is always beautiful, clean, well stocked and organised. And the staff are always so friendly and ready to help. Thank you, thank you, thank you to the entire staff of Harris Teeter in Laurel. Your kindness, professionalism, and just plain "get 'er done" attitude saved me yesterday. I was exhausted from top to bottom and couldn't figure out what to do for food but you guys save me by having my order ready, not just a little early, but an entire hour and a half early. You will always have my business!!! Thank you again, Jackie Sturr read more

Please read my first review and add that this store has gotten much worse. The people working there are clueless and RUDE. The cashier was very nice but s l o w as molasses. The check out is a place for fights as well. Ladies in front of me in line awhile got confused which way they needed to maneuver to check out, and had accidentally cut off the next line's patrons. FIGHT! In today's world if someone brings a gun who knows what will happen? Weirdly designed check out system. BAD BAD BAD!! Yes, their check out is very slow, confusing and poorly designed. Check out designers = IDIOTS. The items are priced higher than Giant and not labeled correctly nor of a great quality. Produce is where they cheat you in a big way. Yelper who stated better prices than Giant? HAHAHAHAHA. Not! What the heck do people see in this store I do not know. I had to purchase items for a home bound friend and returned here as a favor to her. Never ever will shop here for myself when I could save myself aggravation, headaches, FIGHTS, and $$$$$$! Skip Harris-Teeter you will be happier and richer!!! read more

Large parking lot, safe and conveniently located right on Route 1 in a huge shopping center next to the defunct Sports Authority. The grocery store is fairly clean, employees are friendly, and the shelves are well stocked overall. There aren't very many self check-out stations, and only a few normal lanes were open, but for a Wednesday evening the lines moved quickly. read more

I have lived in Laurel for the past 4 years. I was excited when I discovered Harris Teeter was in the area and actually pleased with the store for maybe the first year or so. However! I have been frustrated with this location for the past 2 years. They are ALWAYS OUT OF EVERYTHING.....Organic and Conventional Produce, Philips crabmeat ( which they haven't had for at least 3-4 months, right now they're out of bagged RICE and LEMONS (simple items). Today, I popped on for potatoes and a couple more items. There were only 4 bags of Nature's Bounty organic potatoes and 3 of them were growing the little heads on them indicating they were getting old. The fruit is often moldy. They were once out of craisins for months. I've spoken with the Produce Manager in the past about the produce and he was always helpful and apologetic. Now that we're are in this COVID 19 crisis it's even worse. The shelves are empty of the simple items. I would blame it on the crisis and the difficulty in receiving shipments, but that's not the case. I know this because I have been going the the Maple Lawn location instead or (when I don't feel like the drive to MoM's or Wholefoods). Their location is well stocked of most items....I was even able to get rubbing alcohol and peroxide last week. Imagine that. There was even toilet paper if I needed it. The Laurel store has a new General Manager, but that hasn't changed anything. My friends all agree that the Laurel location is always understocked and messy . I've even gone to the trouble of taking pictures to send to the corporate office, but I haven't sent them yet. Im sure the excuse for the empty shelves will be blamed on the time of day I was shopping....but I shop at various times and its always the same.....messy and out of stock. They also don't appear to have a limit on the number of shoppers in the store at one time, even though there is a sign posted regarding it. The store today looked like "business as usual" with the number of customers shopping. The ONLY good thing about the Laurel location is the customer service and the employees. EVERYONE says hello and the cashiers always ask "did you find everything you needed today". Sometimes my response is "No", but that's as far as it goes. Please help us out in Laurel. We're only 15 minutes away from the Maple Lawn store......What could possibly be the difference??? read more

They're ALWAYS out of everything I frequently buy, or only have little supply. Just one example is organic fruits and veggies, and if they're not out then they're moldy. I asked once about a certain kind of almond milk that I always buy after going to the store 7 days in a row. I asked manager if they stopped carrying it and he went to the back to check and they gave me 1 bottle, guess they just forgot to restock it?? I don't know, but it's ridiculous. Its a shame because it's walking distance from my house, but I've decided to start going to Shoppers instead from now on. That way I don't have to go to multiple grocery stores to just get everything I need. Update: Decided to go back to get a specific tea. Stash special Christmas teas. When I found it the 1st time the stand was by the self checkout near the end of the aisle w/ the teas. Went in there to find it again and had to walk around the entire store to find them. This time they were by the dog food! Why?? Why does this store feel the need to CONSTANTLY move things around?! Do you know how frustrating it is to find items when they keep moving things? The tortilla stand is always in a different place every single time I go in there for example, and there was one time a few mths ago when they completely rearranged all the aisles. This Harris Teeter drives me mad, just please leave things where they are & where they make sense to find Please. read more

Harris Teeter - Grocery Near Me - Laurel, Maryland

My experience with the floral department was amazing. The arrangement Anna put together was beautiful, after we had a vague conversation about what I liked/preferred for the arrangement she outdid my expectations. She made it happen flawlessly even despite my shabby description, 10/10 service, and my mom loved the arrangement. read more

Harris Teeter - Floral Arrangement, purple/pink & white theme. - Grocery Near Me - Laurel, Maryland

only 4 lanes open right now and all of them r stretched down the aisles. I can't believe they would sit here and watch this instead of opening other lanes. Unbelievable!! They are always busy in the evenings and should b better prepared. Only giving them 2 stars because they have a good selection of food read more

Harris Teeter - line at harris teeter - Grocery Near Me - Laurel, Maryland

I had knee Replacement surgery & placed an online order for the pharmacy & grocery. I am in pain & called the store to see if they were working on my order & is it was ok if someone could pick it up early; the manager Jay Tracy was so kind that he told me not to worry; it would be done soon. His customer service should be commended; Not to mention, this store is very clean & there is no wait time like other chains. read more

One of my girlfriends raves about Harris Teeter so I figured I should give it a try. I came to this location on Saturday and bought a few things but I needed their store card. But when I went to the desk to sign up for the store card, there was no one there so I waited for about 5 minutes until a cashier called for the customer service rep to help me. This man, Anthony i believe his name was, came out of the office and hardly let me get a word out. He at least told me he would be right back but then ran back in the office and left me waiting another 5 minutes!! I left and I won't be returning. I don't know what my girlfriend sees in this store, maybe it's just this location. read more

I have a decent time finding the items that I need despite the high prices. However, every time I come in here, I notice that the employees look very sad. Also, the few times I have asked a manager for help, they weren't any help. I'm sure other customers notice this too. When lines are long, the managers are just standing around as the cashiers overwork themselves. It makes me wonder what kind of workplace this is. I work in HR so I tend to pay attention to things like this in the different stores I go in. read more

I came here to check out the "new" grocery store...although we have 4 in a two mile strip. I came once and basically never left. There are such gems here. The produce section, where I spend most of my time, has a great selection with great prices, its always fresh, great veggie/organic frozen section. They have more section in the aisles as well, a great variety for gourmet cooking, healthy cooking ingredients, etc. I also like the beauty/convenience store area. The lines are normally short, and there is always staff to help with the self check-out lines. I really like the HT brand as well. Tip....get the 5lb kale bag and the spinach fettuccine right by the sliding doors and whatever sauce you want. The recipe is on the back. Fantastic!!! I'll add a pic. read more

Harris Teeter - The 5lb kale bag is a great find. See this recipe on the back. Pick up spinach fettuccine in the front of the store! - Grocery Near Me - Laurel, Maryland

I went to purchase food and seafood for my seafood lasagna. I went to seafood for the shrimp and crabmeat. And, the fellow weighs my shrimps and prints the ticket and then gives me about 7 shrimp extra and tells me that because they were almost gone that I get the rest free. I get the shrimp home and ready to cook. The shrimps are slimy and smells really bad. I'm taking the shrimps back today and it ruined my seafood lasagna because I couldn't put the shrimp in it. Sad because I feel that he knew that the shrimp was bad and still sold them to me. read more

I shop at Harris Teeter bi-weekly. The store offers a variety of fresh produce. I buy my veggies here, when I can't visit the Dutch Market also in Laurel. The store is clean, and employees courteous. read more

This was only my second time in a Harris Teeters grocery store, but I was just as impressed this time as I was the first. They have an excellent selection of fresh meats in their butcher Department as well as Seafood. read more

Harris Teeter - Grocery Near Me - Laurel, Maryland

I like shopping at Harris Teeter in Laurel because it is a very clean store. The first time I walked in the store I notice how big this location is as well as how bright the lighting is. Love it! The produce and the meats are fresh and the staff is friendly. The produce area is not very big, but adequately stocked with regular and organic items. There is hot food bar as well as a pizza station. The pizza is pretty good. The prices are average compared to any other grocery store, although I do like their sales. They have a lot of by one get one free sales. For Starbucks lovers....there is one as soon as you walk in, so can get for coffee or tea fix while you shop. read more

Harris Teeter - Grocery Near Me - Laurel, Maryland

Five stars to HT!! We have visited the one in Columbia and we had a great experience. We wanted to drive to this particular one to see the Town Centre and all the new restaurants, clothing stores, etc. Starbucks, of course, my first stop to get me a chai latte. Service was outstanding. The baristas were really friendly and polite. The store is huge and very organized, very clean as well. I was able to find a favorite soup that I only find when I visit my daughter in Spokane, WA. I am thrilled!! We like the prices, location, pharmacy, vic card, service and all the parking they have. We highly recommend and will continue to visit. read more

Harris Teeter - Nice! Bring your prescriptions. - Grocery Near Me - Laurel, Maryland

I am Vegan! Yay... Harris Teeter in my opinion has proved to carry more vegan options along with fresh fruits and vegetables in the Laurel Maryland area. Great sales too! read more

Harris Teeter - Picture for Angie Perini.. - Grocery Near Me - Laurel, Maryland

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BALJIT is your best employee. I am not a Harris Teeter member but i have dealt with her in the self check out line the last 3 times i have been there and honestly i have looked forward to seeing her. She is extremly friendly and helpful and just a great presence. I have not had a chance to interact with your other employees but i hope they're just like her. Thank you Harris Teeter keep up the good work. read more

Decided to drop by here last night at 9:30pm for a quick run for some goodies for me and a lady friend. Guess I should have spot checked the checkout options first. I ended up having to put everything back. None of the self checkouts were open nor did the management think it was important to have cashiers, the line was way too long. Why do we wait in line to spend our money, it shouldn't take more time to checkout than it does to shop. You can always tell a poorly managed retail location when you can get in but you can't get out. read more

It's a grocery store! They are always clean and the shelves are always stocked. They also always have my preferred energy drink, and my choice of Luna bars. The parking is ample and there is a liquor store attached to the same parking lot! I always shop here and never have complaints. read more

UPDATE: 6/2018 Thanks for the new fruit fly colony living in my house, HT! They enjoyed their journey from the onions just purchased in your produce aisle to my kitchen, and are very busy thriving and exploring their new environment. Didn't realize one could also acquire pets at HT. ------------------------------ Uh-oh. I may have spoken too soon. (Never did that before...lol) Last few trips to HT have been disappointing: - No strawberries in the regular produce section, desperately needed them for a recipe so I sprang for the overpriced organic ones. After I'd finished shopping, checked out, and was on my way out the door, what do I see? The produce guy finally re-stocking the regular, much cheaper strawberries. - Speaking of produce, I'm getting a little tired of the sopping wet red leaf lettuce and other greens. What's up with that? - Hit up the butcher counter (no other customers there) and stood patiently while one counterperson industriously continued slicing meat and expertly avoided eye contact (he knew I was there), and the other chatted outside of the counter with a colleague (he also knew I was there). I was the only customer...until another lady strolled up and positioned herself closer to the dude slicing meat. He immediately went to serve her first. Not wanting to be one of "those" people who make a scene about the rudeness of both the counterpeople and the lady who arrived after me, I chose to purchase my meat from another store that day. - Out of Stock Items I'd been buying regularly: pretzel rolls, take-and-bake bread, a specific tetra pack tomato sauce, and yes, that cheese, once again, nowhere to be found. Their cheese counter was decimated the last time I was in there. Leaves me to wonder if they're no longer carrying something, or just really, really suck at keeping items in stock and then actually re-stocking. Ah, well. read more

This store is very Nicely Made . The staff is always friendly & the shelves are always Stocked . The only downfall is there isn't Any a big variety of the Vegan Options I love going in and sitting in the cafe to enjoy my food charge up my phone from coming from the Laurel Lakes Park . They also have a Starbucks & a hot food section read more

Long lines, high prices. Now I remember why this store isn't in regular rotation. I just want to cash my lottery ticket!

I am a fan of this location! The store is always clean, the produce options are consistently fresh and they offer a great variety of organic foods. Harris Teeter is a great addition to the Laurel area. I am a bit of a snob when it comes to seafood, so I haven't tried the fresh seafood options yet. But I must admit that the selections look pretty good. I also have to compliment the pharmacy. The service of speedy and the pharmacists are always welcoming and have positive attitudes. I would absolutely recommend this location for grocery shopping in the area. read more

This was our go to store, convenient location, pretty good selection as far as product, a bit costly but doable. However, today will be our last and final day shopping here. I've notice the quality has gone way down since first opening, but this was the icing on the cake! On isle 3, which is the cereal isle what at first thought was a centipede, turned out to be a roach! Wondering the isle in broad day light. When I brought it to the managers attention he was very nonchalant, which leads me to believe this is more than likely an occurring nuisance. I'm sure plenty of places I shop and dine at has roaches and only God knows what else. My motto is, out of sight, out of mind and since this was clear in sight, I will not ship there ever again! read more

Harris Teeter - The Roach on the floor in broad daylight! - Grocery Near Me - Laurel, Maryland

I'm kinda likin' Harris Teeter as a grocery chain. It has a lot of selection and a lot of stuff I can't find in my local Safeway or Giant. The people in the store are always helpful and friendly. The parking is great. Once you get to know the layout of the store it's easy to get around to check the things off your list. Clean, spacious. The whole nine yards. Yes. It's a little more expensive than Safeway and Giant. But it's cheaper than Whole Foods and probably a little cheaper than Wegman's. read more

Harris Teeter in Laurel's customer service has plummeted. This is the worst service I have received in a very long time. I went in the self check-out line (as I always do) and scanned my items. I put my card in to pay. The machine showed that my transaction had been approved, however, it did not print out a receipt. I notified the employee overseeing the self check-out transactions that I had not received a receipt. She asked if I had paid, and I replied, "yes". She then began to scan all of my items over again. She asked me to place my card back into the machine. I notified her, yet again, that I had paid. She told me that it didn't go through the first time so I placed my card in the machine again. It told me the transaction had been approved, and again, did not print out a receipt. The employee replies in an aloof tone, "Oh, it doesn't have any paper". You would think that would be the first thing you checked if someone told you that a receipt did not print out. She told me that I would receive a refund for being charged twice and she went to go grab a manager. By this point, I had been waiting for fifteen minutes. It took her another five minutes to get in touch with the manager. She then told me to go bring my items to the counter by the manager. I never received a "Thank you for your patience" or even a basic apology, nothing. I then bring my items to the counter by the manager. She takes the receipt that they were eventually able to print out once they changed the paper, and goes in a back room. She comes out five minutes later and tells me that I only paid once, and hands me back my receipt. She told me that the transaction before mine had been a $20 purchase and therefore, my card wasn't charged twice. I said that I had been charged twice and I reach for my phone to open my banking app. While I am opening my app, she is literally standing over my shoulder. She could see all of my bank account information. I pull up my recent transactions and showed two pending Harris Teeter transactions. She proceeds to say, "Oh, I didn't see that one." She then goes in the back room again. Eventually, she gives me my refund in cash since it would take a few days for my transaction to be refunded. I tell her thank you as she gives me the money. She says nothing and goes to help another customer. I was floored. I have worked in customer service and, therefore, know how to treat a customer. This was not it. I never received an apology, not only for waiting over twenty minutes, but for them insisting that I had only been charged once. I was able to peek at the manager's nametag. Her name is Joan. Everyone makes mistakes, what counts is how you handle them. I hope that Harris Teeter provides training for their employees on customer service. Customers deserve better. read more