I had a pleasant experience at this hardware store. The inventory is small but many different…read morethings to choose between.

I read the previous review and thought I'd give it the store a try, especially since I want to…read moresupport small, local businesses. I'm sorry, but I can't agree with the previous positive comment. It may have been, at one time, the cool, old-time hardware store I'd hoped it would be, but that was many, many years ago. In fact, it was quite dark inside and very dirty. The shelves and racks were almost all bare. The sole employee had no people skills, usually giving one-word responses. He obviously did not care about me (his only customer) as he was not wearing a mask, saying that he didn't believe in them. I won't be back. To me, it is worth it to travel 20-25 minutes up the road to Ace, Lowe's or Home Depot.

I had some magazines shipped to the store and they did not charge me anything for the service. So I…read moreended up buying some magazines from them as well to give them some business. The lady who attended me was very polite. Thanks.

I have been using the hardware store for quick items that I need in a hurry, and they have always…read morebeen very polite. I recommend you stop by if you visit Gettysburg PA for an old school shop treatment . Very nice people .

I could not be more satisfied with this mower shop , mower now works perfectly , I will never go…read moreanywhere else ever , 100% satisfied , thankyou so very much , Lon

After years of tolerating Christine's pissy attitude I decided I had enough of her. This is a…read morefamily business and I try to support family businesses when I can but there is a limit to how much attitude and blatant disrespect I am willing to overlook. More often than not when I went in the store I was ignored by her until she decided to speak. There was never a "Hi how are you doing", or "Hello can I help you", it was always just her looking at you and expecting you to just speak. Never a pleasant friendly conversation. If anyone else was working there I usually tried to avoid her but that wasn't always possible. My business there was to have my riding mowers repaired for things like sharpening blades and belt replacements. For the most part the repair work her husband did was good. He was the worker behind the scenes. I did have a situation where the belts on my zero turn mower kept breaking. After the 3rd time of taking it to Harrington's for this same issue, I took it to the place where it was purchased and was told the belts were breaking because the pulleys and bearings needed to be replaced. I feel the mechanic at Harrington's should have caught that (he's the expert not me). I could have gotten past that but combining the problems and frustration that single issue caused plus Christine's nastiness I decided I was finished with them. And I'll say now, this was not a personality issue between she and I. I witnessed her in action with other customers and just wondered why people would allow her to get away with treating them as poorly as she did. My recommendation is to stay clear of this place. There are plenty of good mechanics out there that actually appreciate your business. This is not one of those places.

I've been to many Ace Hardware's but none as good as this. The customer service was incredible!…read moreParticularly an employee named Gray helped me throughout my entire purchase.

I feel fortunate to have our Ace Hardware store so close by in our town. The guys at the store are…read moreall so willing to help find exactly what you came for. They all know where to find anything. If they can, they walk with you to find what you need. Now, that to me is good service! I have even had them help carry paint to my car. They are a larger store than it appears outside, but not too large to give you that special hometown feel service. Some items may be a bit higher, but for the convenience, and to save on gas, I will say their prices are fair. They have greenhouses outside that I have purchased beautiful flowers from. They have an extremely large paint department where you can find any supplies you might need. They carry Benjamin Moore paint and will tint it with spot on accuracy. Craig, one of the owners, is a locksmith. Long before key fobs, I had to use his services. It was after hours, but he was there quickly. He charged a reasonable price, and worked quickly. The truck is painted nicely with the Ace logo, his shirt also id'd him as an Ace representative which I consider very professional. I have nothing but nice things to say about this store that I have utilized since I moved to Thurmont in the 80's. It has only gotten better!

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

Wonderful store, extremely helpful staff. This is my go-to place for wild bird seed year round…read more(they carry sacks of seed to the car for me without my having to ask). In the spring, the assortment of plants is amazing - large variety and very healthy.

Great selection of items for pets. Lots of cleaners. They carry Mrs. Meyer's stuff. I get light…read morebulbs, mason jars and more here. Too short of hours. Friendly staff, reasonable prices.

I stopped by Kendall Hardware because I was in a pinch and needed to get a stain out of our floor…read moreas soon as possible. The floor manufacturer recommended a chemical that is usually found in hardware stores so I asked the employee for it and some rags. He was very kind and went over how to use the product so it doesn't damage my floor. He even walked me over to someone who he felt was more knowledgable about the subject and ran my situation by her. It felt like this was a store full of employees that actually enjoy what they do and as a result, are experts in their field. Safe to say, I was able to return home and get that stain out without damaging the floor or my hands. I've gone back a few times to pick up small things here and there but I have been sold since my first visit.

This is a really cute local hardware store. They're a bit small so they don't have absolutely…read moreeverything a large chain store like Home Depot would but it's always nice to shop local and the staff is really friendly and happy to help.

I was on my way to my truck, having already purchased the paint I thought I needed for a project…read moreoutside. The manager came out and stopped me as I was getting into my vehicle, just to make sure that I realized that I had purchased a "deep base" paint, (which would have been completely wrong for this project). It was really nice of him to catch that, because I never noticed. Then he took me back in the store, and made the exchange, even covering the cost of the difference (the correct paint was a couple dollars more). You just don't see that these days. Somebody taking the time to pay that much attention, where I was negligent, bring it to my attention, and then actually take less money - to make the exchange quicker and more convenient for me. It's hard for me to remember not to just run to the "big orange" store every time I need something in the shop, or around the house. But this is just a little reminder, that there is a much better option.

I love this store! Easy to find what you need. Helpful staff. And customers help too! From nails…read moreto storm doors, lawn care and paint, they have it all.

Poor holiday return policy! I purchased an item 4 days before Christmas, had to look online for the…read morereturn policy but didn't scroll down to find "holiday returns". I assumed I could follow the regular return policy, but found out you cannot return a holiday item after the holiday. This needs to be highlighted or reviewed with the customer when they are purchasing a holiday item. Who has time around the holidays to go online to find a specific return policy and then find the time to make the return if it didn't seem urgent?

Couldn't find my receipt to do the survey so I thought I would post here. A big shout out and thank…read moreyou to Matt and Sean for helping me load my truck ... people at the store always helpful and kind thank you guys!!!