Buyer beware. If you shop here you're taking a financial gamble.
This is a store I wanted to like and as an avid supporter of small local businesses I had gone out of my way to tell friends and neighbors about the addition of this kitchen supply store to downtown Frederick.
My girlfriend bought me a Bodum handheld milk frother for Christmas from the Kitchenette and I was ecstatic to receive it AND know that she'd helped a local business. We used it once for our morning coffee and when we tried to use it again it no long worked.
I thought, "No problem, I'll walk a couple blocks and have this taken care of today. So much better than having to send something back to Amazon or drive all the way to a box store to take care of such a simple problem."
I was wrong.
I walked to the Kitchenette with the perfectly clean milk frother nestled in its original packaging and was greeted by an employee, Jose. Jose was unsure of how to handle a return (which was surprising in and of itself) and had to call the shop owner. The shop owner's message was clear - since you used the product we will no longer return it even for store credit or exchange.
I was surprised for a variety of reasons.
First, how would you know if an item doesn't work without, essentially, using it?
Second, the item new was less than $15.00 - most retail stores won't even call in a manager to process a return for an item of such low value.
Three, Jose didn't even apologize for the inconvenience - he wasn't rude but he clearly wasn't equipped with the customer service experience necessary to handle even the most straightforward of returns. I hope he receives a little more training because that is a stressful position to be in.
In closing, this shop has lost my business. It is a financial gamble to shop at a store that refuses to exchange a clearly defective product for a new one especially so soon after purchase. I'm relieved to know my girlfriend is only out $15.00 and not much, much more. read more