Been paying this guy for over 40 years without a single claim but rates keep going up over 10% in…read morerecent years. On top of that, the staff are always changing and don't know wtf they are doing and will be happy to argue w the frustrated customer. Will definitely switch to different Stare Farm agency OR possibly switch to different company. I suggest you do the same - look for different SF agency or try other companies and definitely skip this WOO.

I have been a client of Michael Woo for about 10 years just for regular car and home insurance…read morebecause its required. When I wanted to change a property to a multi unit rental, Andre dropped the ball and never really got my policy changed back in August 2020. I dont hear anything from them until I get a letter at the end of May from my mortgage company saying that they will buy insurance and charge me because I don't have insurance on the property. I freak out and call his office to explain and complain about the situation. She gets flustered and has the gall to say 'so you want to cancel your policies?' What?? I finally get in actual contact with Michael and he says I have to get an apartment policy because it 3 units. He sets me up with a monthly autopayment for all policies. And I think all is well and smoothed out. I go to refi, a girl from his office calls to verify because another mortgage company is calling for info. She tries to look up my policy and cant find it! She says it looks like it was cancelled without a reason shown. I tell her about the failures before and ask how come there was no word from their office when this was cancelled. She said she will look into and get back to me later that day. No word for a week, so I email Micheal asking what is going on? No reply, no call, nada. My loan officer reaches out via email to his office with me cc'd. I text him on his personal phone and ask what is going on? I email specifically that I want him or Julia to handle this situation and not Andre. What does he do? He has Andre call me and I let Andre know the whole situation and how I have no faith in him to do his job. During our conversation, he tells me he doesn't know why Michael set me up with an apartment policy and it should be 2 separate policies because there are 2 different structures. He says that he should have it in that day. I said that we'll see having no faith in him. I specifically told him to email me only because nothing gets done without having them put in where its recorded. And of course he didn't get it done until a few days and my mortgage company force me to buy their expensive insurance. So really to try to get a correct policy from their office took over a year. Needless to say I am no longer a client. I got an agent that actually follows up with calls and detailed emails. Not only that, the correct policy with higher coverage was 1000 less than what Micheal set me up with. So I pretty much paid 500 more for the incorrect coverage he charge me for a few months and the expensive insurance my mortgage company forced on me. Key Advice: Get a different agent. Get different quotes even with other State farm agents as you can have different agents for different policies. If you do choose/stay with him, get everything in email or text or whatever you need will most likely get forgotten.

Jamel at Freeman is awesome and he's become my go-to insurance provider, both personally and…read moreprofessionally. We have our home policy with Freeman Insurance and I've also sent clients over, as well. As a broker, they have access to really fantastic rates. Most recently one of my homebuyers had an estimate for $2k and Jamel was able to provide better coverage for $1k less. Jamel provides top-notch customer service and is very quick to respond over phone or email. Definitely give Freeman a call for any personal or commercial insurance needs! Carrie Huie | Mortgage Consultant http://www.yelp.com/biz/carrie-huie-burlingame

The folks at Freeman Insurance Services, Inc. are all very professional, knowledgeable, customer…read morefocused and proactive. In particular, Sujan is wonderful. He is very detailed, knowledgeable, proactive, customer friendly, and customer focused. He utilizes the tools and resources available to give his clients the best service and insurance options. I really appreciate his professionalism and meticulous, detailed manner of conducting business. He got me comfortable with four separate insurance related products. I am very happy with the results. He was assisted most capably at the start of the process by Tasha Roe. Bottomline is that I feel very appreciative and comfortable with having them as my insurance professionals. Thanks for all of your great work and efforts. Looking forward to working with you in the future.

I want to express my sincere gratitude to Gabriel Alves for his outstanding service in securing the…read morebest home insurance rate for me. Gabriel was extremely professional, attentive, and knowledgeable throughout the entire process. Thanks to his guidance, I was able to smoothly transition away from AAA and the California FAIR Plan and seamlessly bundle my home, auto, and business insurance with State Farm. I now have better coverage at a great rate, along with complete peace of mind. Gabriel truly had my best interests at heart every step of the way, and I can't thank him enough for his dedication. I will definitely be recommending Gabriel and State Farm to all my friends and family

Everything went amazingly well, especially with Hayden I am…read moremoving and with everything going on, Hayden's prompt and professional response made life so much easier. Thank you so much.

The customer service is off the charts! Rene' is always in a good mood and goes over and above to…read morehelp with whatever questions I have. Always a pleasure!

Gary and Rene have handled my auto insurance needs since 1984! They are always there to help in…read moreany situation whether it's auto or real property. Great knowledge, great service! Leslie W.

Professional and explained everything to you when questions were asked the office staff was very…read moreknowledgeable and pleasant and kind to work with.

No one's going to go to bat for you at G.F.Brown. I…read morerecently filed a claim with Safeco, our home insurance company for more than four years. This was due to a plumbing problem inside the wall behind the sink in our kitchen. The pipe in this part of the wall was literally the one piece of plumbing that we had not had replaced going all the way to the street a few years ago. It's difficult to get to; we did not know there was a weakness in it. We thought it was sound. The pipe finally broke a few weeks ago, and water was seeping up from under the kitchen floor. The contractors (recommended to us by Safeco) came over to do an inspection, and we were told that this was a pretty straightforward case. As the details were being relayed back to Safeco, the contractors told us that we would most likely see the water damage taken care of. I spoke to Melanie Saeyup, in the Seattle area office, who told me that although they would not cover the plumbing cost, they would cover the cost of replacing the kitchen floor and possibly even the bottom row of cabinets. I should have known this was too good to be true. A few days later, she called me and told me she that Safeco denied our claim. Because of some apparent clause in our contract, we are not covered for damages more than two weeks old. I explained to her that the damage did occur within two weeks, as there was a sudden flood of water from under the kitchen floor when the pipe broke. She then cited some photos that the assessor took, explaining that the water damage looked older than 2 weeks. There is no trust here, I really felt accused of gaming them, and I felt accused of neglecting the house. When I got off the phone with her, I called my broker at G.F. Brown insurance, who told me that I should wait for the official letter of denial and then he would negotiate with Safeco on our behalf. I stood down then, waiting to see what would happen. After he received the letter he told me that there was no way he could argue with them about the reason for denial. I still can't believe it. Both parties, GF Brown and Melanie Saeyup at Safeco, have really been disappointing. This kind of problem seems to be exactly the kind of thing that you're supposed to be insured against; the very reason you pay in to an insurance policy. If we would have just saved our money, and not insured ourselves, we would have probably had roughly the same amount of money set aside that it would take to fix the problem. I just want a new floor, because the humble linoleum floor tiles are completely ruined. I'm not asking for the world, here. I feel scammed. Just what have we been paying for the past 4 years?

Worst service costumer ever , especially the owner what a asshole please never go there to get…read moreinsurance you are going to regret, waste of time and money

Very honest and friendly. They didn't try to sell me more insurance than I need and found me a…read moregreat price! I highly recommend them.

Chastity has given me very good service, not only thoroughly and completely responding to the…read morequestions that I have posed, but also multiple times coming up with advice I didn't know enough to ask for, advice I found to be very useful. I appreciate her help very much.

I can recommend Chastity Johnson without any reservations. After my previous Homeowners Insurance…read morecarrier did not renew my policy, I was at a loss as to how to manage the CFP maze and Chastity methodically guided my wife and I through it. She got us a solid policy and we could not be more pleased. Chastity is a true insurance pro! We are recommending her to our friends and neighbors.

I've been a customer of New Redwood Insurance for the past 10 years, and my experience has…read moreconsistently been excellent. Over the years, their team has proven to be reliable, knowledgeable, and genuinely committed to making sure I'm properly covered and well informed. Anytime I've had questions, needed adjustments to my policy, or dealt with a claim, the process has been smooth and straightforward. Their responsiveness and willingness to explain options in clear, simple terms has always stood out to me. It never feels rushed or transactional -- they actually take the time to understand my needs and make recommendations that make sense. What I value most is the peace of mind that comes with knowing I can trust them. After a decade as a customer, that trust has only grown. I would confidently recommend New Redwood Insurance to anyone looking for long-term reliability, strong customer service, and a company that truly puts its clients first.

I have talked to Chris about insurance and vehicle registrations. He is a really great guy and…read morespends a lot of time with you and will help you with something even if he can't offer what you are looking for. Very professional and helpful.