Interesting reading the other reviews. My review is not so pleasant. Starting back in September I contacted Harmony/Graham about some extensive remodeling work. I received his name from someone he had done some bathroom work for. A couple of calls later he came by to see the work I requested. We agreed that he could do the work. But from the start, the communication was all on me. I put together a time line of September until now, and I documented the number of times that I called, sent an email and texted in order to either get a status or ask if he was still going to do the work. The customer communication from his side was almost non-existent. I mentioned to him a few times that I knew this was the busy season, so if he couldn't do the work now, just say so. But he never turned it down nor pushed it back.
I pushed to get a proposal, I finally got it from a lady at the office. I made an update and sent it back the same day....then waited for a response...nothing. Asked for an update and got an okay on the addition to the proposal. Signed it and sent it back then waited for a signed copy...nothing happened until I reached out again. 10/31/17 - down payment check for over $1,000 was picked up at my hse. Cashed the next morning. No signed proposal yet.
In a loft bldg water turn offs and remodel work needs to be scheduled and the mgmt office notified. Bldg requirements were faxed over to Harmony. Waited to hear from Graham that insurance paperwork was faxed to loft bldg mgmt - nothing. 11/14 I requested my money be returned and THIS request received an immediate response. A quick but unprofessional response. An aggressive toned phone call with a hot tempered response about the paperwork being faxed over days before. Two things: how would I know this if my contractor did not send a quick update email, phone call or text? Second comment: I am the customer.... why must I continue to wait and then call or email to find out what is going on? Wouldn't a better response have been for him to take the high road and acknowledge things have busy, it's near the holiday or whatever was causing the lack of communication? No one responds well to someone raising their voice and rushing you off the phone. He said he would NOT bring me my money but he would mail it. That was 11/14/17. I have sent 2 letters requesting the return of my deposit back. I have not heard anything in return. So on to next step. read more