reached out on multiple occasions and no one will help me, i had - have warranty questions after my…read morecarpets which were installed falling apart very quickly after we moved in. our home doesn't seem to feel right through out with the padding, it feels 100% different in each room - which shouldn't be the case if its the same padding underneath - right? They are quick to take your money but not quick to help with question or concerns.

Update it's 2/3/22 and my floor still not done. The appointment they set for 1/6/22 didn't fix…read moreanything and they claim they are having communication problems and sickness problems within their organization. Still regretting using this company.

Kris at Kansas City Tile & Stone does amazing work! He did a custom tile back splash in my kitchen…read moreseveral years ago. Other custom work over the years includes an oversized deck and a floor to ceiling bookcase for my home office. Would highly recommend Kansas City Tile & Stone to anyone seeking home/business renovation or custom work.

From the owner: Kansas City Tile & Stone, LLC is a locally-owned business with more than 10 years of flooring and…read moreconstruction experience. From the basic remodel to customized, intricate designs, our goal is to deliver excellence and exceed your expectations every time.

Flooring and More replaced some carpet at my house. Their prices were quite reasonable and they had…read morea wide selection. The installers were amazing and the carpet looks perfect. I couldn't ask for anything more.

If I could give this store a -5 out of 5 I would do so in a heartbeat. I have never in my life been…read moretreated so poorly by a company ever. The store manager is one of the rudest people I have ever encountered, he belittles women and puts them down, is blatantly disrespectful to customers, and has no regard for any sort of customer experience. The irony here is that all I asked is for my quote to be emailed to me so I could book their services. What kind of company treats women with absolute disregard and disdain? I'm sure the store managers views on equity and compassion as a whole, are missing entirely. If you are any sort of minority or female I would be scared to go in the store for fear of extreme mistreatment. From the minute I walked in the door I was treated rudely by the sales team. The team who came to measure my home was extremely nice and arrived within 48 hours from my first request for service. It is now two months later and I have still not received my quote from the salesman. I followed up for weeks asking politely to have that emailed to me. When I called today to ask for help I'm told that I can only speak with the one sales person assigned to my account -yet he's never available. When I asked to speak to the store manager the guy on the phone says he is the manager and is an out right ASSHOLE to me saying they would just "throw my quote in the trash", treating me rude and completely condescending because I calmly asked if he can just look in the system. When I ask for the number of the owner he tells me that he'll give it to me and then hangs up on me. When I call back they keep hanging up on me. My husband tried calling to get information for a manager, and the store manager yelled at him and hung up on him as well. BEWARE TO BE TREATED ABSOLUTELY DISGUSTINGLY.

Here is how they left my kitchen floor. (see pictures) The installer left gaps in four places that…read morestarted to break away from the traffic. Apparently, the box of extra flooring they left us was damaged and they couldn't replace it so we asked how much to replace, and we found out that flooring has been discontinued and no other flooring would fit with the existing floor. They could only find 3 different colors of that brand, and this is what we are left with. One side of this dark floor is higher than the rest of the floor and we have already tripped on it. When I called Chris (the salesperson) back after he told my husband he could no longer help us, he was very condescending. Chris was supposed to bring by some samples for us to look at after quoting us a price of $1200 to get the kitchen floor replaced, and yet again he didn't bother to do that. I would not recommend this place. Go to someone who stands behind their work.

Very poor install, after contacting Bob's they refused to send someone out to correct their…read moremistake, This was for an Unused guestroom, so we didn't walk on it for many months after the install. After we had a guest, we noticed the carpet waves. Other carpet can go many years without moving, if at all. One year in, and it's completely loose. Very high-end carpet in new home, not acceptable.

Owner made everything right. Thankfully he saw the issue. Office person was not accommodating after…read morethe sale and install. Again, thank goodness for Bob.

I happened on to this local carpet place by accident and couldn't be happier!…read more I discussed carpet options with a couple of staff people but also lucked out and was able to visit with the owner. He taught me so much about carpet pad and types of carpet. I explained where the carpet was going and my usage and he pointed me in a different direction for carpet choices. The crew assigned was top notch. The lead on my job has been with the company for over 20 years. Seams look great. The stairs look great. The overall job was very professionally done. I plan on returning to this business for new bedroom carpet later this year.