I highly recommend SVB floors for overall excellent service and craftsmanship. …read more Earlier this month i needed my hardwood floors repaired. The hardwood flooring included the kitchen, dining room, and hallway, which are part of the open floor plan. They explained the process before proceeding: The first phase was replacing the water damaged wood planks in the kitchen followed by removal of the "shoes", which are the parts connected to the floor board. They then sanded the entire wood flooring then cleaned up the residual wood dust. They then applied our custom wood stain. They returned the following day to apply the first two coats of polyurethane. Due to this being Friday, no service on weekends, they returned Monday to apply the final coat of poly. They explained we could walk on the floors, hard bottom shoes only ( no high heels) and we could also return our appliances to the kitchen. ( a dolly was required). Overall, customer service was excellent, the "floor" guys were conscientious and deliberate, taking care in the quality of their work. It is recommended to re-do hardwood floors every 10 years. I will be calling them again in 10 years, or earlier if tragedy strikes again.

As I do recommend this company to do a great job on yr floors it is very important that you monitor…read moreeach stage of the process. I say this because I had staples that were not seated(not sure correct word) then the indention filled before the last coat is applied. I had to have them come back to fix several areas that should have been done 1st time around. The crews were always running late and would text and say they would be late. Some of the crews were extremely loud carrying on personal conversations about issues with the company. Not great PR for the company. They can do better! I think they are just trying to run fast and get jobs done quick without taking time for the quality work that you are expecting with what you are paying. My floors do look wonderful though!

I recently discovered my cats have marked several areas of the carpet. I called All American Carpet…read moreCleaning and arranged to have the entire house cleaned. They scheduled me the next day!! They showed me the areas being marked by the cats, lifted those carpet areas and cleaned top and bottom! They explained everything and encouraged a call if I still noticed problems (which I have not). They gave me a small bottle of cleaner for spot treatment and followed up by text in several days to make sure I was happy with the service! I felt pricing was fair-I would definitely recommend!

I needed our bedroom carpet cleaned so badly. The previous tenant had a dog that clearly had…read moreaccidents in the room all over the carpet. All American was so easy to make an appointment with and they came right in the timeframe the appointment was made for. Justin was super helpful in explaining what he would do and how long the process would take. He got straight to doing his thing and ended up being done well before he initially said he would. He even showed me before and after pictures of the carpet. I was amazed! You would never know looking at the carpet now that there were pet stains. The carpet looks and smells so fresh. 100% intend to use the again and would recommend to everyone. They did a fantastic job!

Amazing! Thanks Bobby for taking time to explain and clean our carpets like I have NEVER seen the…read morewonderful results that you did! I am a believer & will have come yearly.

They are the best and that's all there is to it. Bobby made our 25 year old carpet look great so…read morewe don't have to replace it. Service is excellent and price was totally reasonable.

Cameron was such a please to work with score of 10/10; timeliness, professionalism, expertise,…read morequick, thorough, I highly recommend and their services are worth the cost.

The technician arrived on time, and worked quickly- too quickly…read more I told him that our carpet had never been cleaned, and that it was roughly ten years old. He kept telling me how nice it looked, and how he thought it wasn't very dirty. He was in and out of the house very quickly, and we had two sets of stairs, and several rooms to clean. The carpet didn't look much better when he was done, and two months later, it looks much worse that if we hadn't had them "cleaned" at all. I was hoping the "zero residue" would prevent this, but it turns out the only difference is that they use purified water. We are going to have to hire another company to come in and clean properly just to get the carpet to look as good as it did before Zerorez came out to "clean" it.

AFC Cleaning & Restoration 3131 Wheeling Avenue…read moreKansas City, MO (Their website says Edwardsville, but a card I was given by Joe says KCMO.) As soon as we had the furniture moved after the heavy rains of July 16-17 got into our basement, I called AFC Cleaning & Restoration (Thursday) and told them I needed to have the water removed from my carpet. They had good online reviews. Robert arrived at 6:00 PM and started talking about tearing out the walls and carpet. I told him I wanted to try to save the carpet, as it wasn't that old and that the water came in through the window, not the foundation. He agreed to do that and then brought in fans and a dehumidifier. "Aren't you going to remove the water?" I asked. He said he was just going to set up fans and would be back. He assured me that if there was air movement, no mold would grow for three days. I texted him on Friday at 1:37 asking when he was going to work in our basement. I did not hear back from him until 10:36 that night when he said he could arrive between 10:30 and 11:30 on Saturday morning, would I be available. I did not see the text until 9:30 the next morning. "Yes, please" was my answer. A young couple showed up in a rusty pickup truck and said they were here to take out the pad. They had nothing to extract the water. They turned the fans to the inside of the room rather than to the edge where the carpet was the wettest. I texted Robert at 11:48 and told him the pad was out, but they put the wet carpet up against the baseboards and it was beginning to smell. I didn't hear a thing from him that day. I set the edge of the carpet up on plastic bins to get it off the baseboards and help get more air to it. On Sunday at 3:00 PM he texted me and asked me if he could swing by and take readings. Not expecting to hear from him on Sunday, I didn't see the message until 5:00 and responded "readings of what"? His response at 6:48 was "It's okay. Are you available tomorrow?" My response was "Yes, I need a time, though. I need someone to clean and sanitize the carpet and get it dried. It now smells. Readings of what?" I could have told him it was still very wet. His response "I'm not done drying it yet. It will start to smell better as it dries. I will also spray an anti Microbial spray." "So, you are never planning to vacuum the water out of the carpet - the one thing I asked for on Thursday?" His response "It gets cleaned after it's dry and the pad is replaced." Robert came by on Monday, but the carpet was still wet. He returned on Tuesday. The carpet was dry, five full days after the flood, and he sprayed microbial spray. When he was done, I mentioned that it still smelled and that I was unhappy he never extracted the water. "Oh, now that I'm done, you complain" was his reply. I was explaining that I had asked for the water to be extracted on Thursday and continuously through the process, but he just talked louder over me when I spoke. I told him that if he knew he couldn't extract the water, he should have told me at the beginning. He said it would have taken his crew longer to extract the water than using fans (no doubt). I reiterated that if they didn't have the crew available, they should have advised me in the first instance. He was frustrating me, so I told him to leave. I called the office the next morning and without identifying myself asked what they would do if someone had water in their finished basement that came up around their shoes. She proudly stated that they would first extract the water from the carpet. I said "Good, and how do you do that?" She explained that they have big machines that extract the water and remove it. I told her my name and that they did not do that in my basement. She agreed to send the manager to determine if the work done at my house was representative of their work product. A nice enough man named Joe came by and told me he didn't smell anything but carpet glue that had been made wet by the flood. On all other matters he agreed with me, but had no authority to do anything about it. He said he'd have the owner come by. The owner showed up and said all he smelled was acetate from the carpet. It was clear that his goal was to blame me. He said they didn't follow IICRC standards, because I asked them to try to save the carpet. I said, "So, you didn't follow your own standards, but you blame me?". He said "Yes". Yet, he didn't do what I asked him to do. I told him the young couple put the very wet carpet up against the baseboards and he said that wouldn't matter. I told him I asked for the water to be extracted several times, and he told me that using the fans was extracting the water. I disagreed. Not a single google search defines extracting water as using fans. Fans are the next step after extracting the water. I told him if he couldn't extract the water, they should have told me from the beginning, so I could have called someone else. He got up and left. What do they want for fans? $3000.

We had a pretty frustrating experience with AFC Cleaning and Restoration. We hired them to have our…read moreair ducts cleaned in our house. They charge per vent then spray an antimicrobial agent in the ducts after cleaning. The first tech that showed up to our house was 3 1/2 hours late and did not have all the tools to complete the job. Multiple vents were never even touched. He let us know that he was done with the job and my wife asked about the antimicrobial spray. He informed us that he did not have that machine on his truck and would have to come back at a later date. We also asked about the forgotten vents and he said that he would get those when he came back. I was told that I would not be charged for those vents. I had a conversation with the owner who was very apologetic and wanted to make it right. So I agreed to have them come back and finish the job. The second time they came out with two techs and were an hour late. They completed the rest of the job. Later I received an invoice for the entire job, including the vents we were not supposed to be charged for. Eventually I got the correct invoice and settled up with them. Overall just a headache of an experience.

RUI was wonderful to work with - DJ, Frank and Isi helped us navigate a difficult insurance…read morerebuild and was available via phone/text/email whenever we needed them. The work they did was exactly what we wanted, and they went above and beyond in the work they did, and helping us navigate with our insurance claim. From framing / putting up a wall, laying flooring, complicated floor joist repairs to patching and painting drywall the team went above and beyond our expectations. If you need quality work done by a dependable and fast crew, look no further and give RUI a call!

Run from this company. They should change their name to Mistakes Unlimited. Their lead carpenter is…read morefunctionally incompetent! They are lead by peers with bad intentions. The consequences of their work is permanent.

I have used Dumit a few times in the past year for my generic Ikea rugs. They do a good job…read morecleaning them, however could maybe do a 2nd pass with the brush to get all of the pet odors. I read some of the other reviews and I think it's a very different story now. I get quoted 2 weeks but they're done sooner. They don't call which is a shame; many people forget to pick up their rugs! Give this place a chance. It's a humble shop with normal dudes doing a skilled service, and this service is a big part of "reuse, recycle" and keeping the landfills empty.

I liked the concept of me taking my 5 x 7 rug to them rather than calling out a carpet cleaning…read morecompany who would try to sell me 'whole house' services. I also like supporting small, locally owned businesses. I took it in and was told it would be two weeks before they called me. Two weeks later, they called. I picked it up, paid $55.00 and took my rug home. It looks new and clean. Can recommend without hesitation. This is NOT a fancy schmancy high tech place. Just a family business that cleans rugs (and details cars) and has been doing it for a long time.

First they wanted to show up early and when I could not be there early enough for them they…read morecanceled. When they came back the next week I was being asked strange questions like what is in my basement, which made me feel like they were casing the place. The didn't clean stains I asked them to clean so I had to ask them twice and even then they missed spots (there were only 4 areas) The carpet was soaked when they were done and my furniture was just piled on top of each other. They didn't even put the plastic carpet protectors on my dining room table chairs, sofa, chairs end tables. They left dining room chairs on other furniture and left my piano bench on the sofa. When I asked for floor protector they just handed me some and I had to do it myself. They took the nosel off my bathroom sink to put it on their equipment. They put it back on and somehow crammed it on off the thread and it squirts out the sides all over the place. It was a total disaster. I can not even use my bathroom sink now. I hope I can salvage my carpet & the plumber doesn't cost too much. The company saw my review on google and called me. The guy I talked to said he was the owner & the weird questions were related to them trying to up sell. I told the best way of doing this would be just to ask if they could clean any other carpets not asking what was downstairs in my basement. It would of made their intentions clear and not left me the feeling my home was being cased. I explained to him the next day my carpet still was damp in areas, I got what I would call excuses. It was also no longer soft. I let him know other than not having water between my toes after a water extraction I would also expect after a cleaning that my furniture to put back in place with protectors on wooden legs and they at least check the faucet to make sure they got the cap threaded on. He offered to fix it and return my payment to me, if and only if I removed my review. I had planned on taking him up on the offer to get my payment returned in exchange for removing my unsatisfactory review (I was very uncomfortable about them returning). Later that same day I received a text from the guy that said he was the owner telling me to remove my review by 9 am the next morning or he would be contacting his attorney. I have included their text to me in a screen shot below. For me once a company threatens me with more aggravation for giving them the curtesy of a review & exercising my constitutional rights I am done with that company. Below is the condition my furniture was left after I put the protectors on some legs. Picture of areas where the spots that I mentioned earlier. Judge for yourself To those reading this review: It is our 1st amendment right to post how we feel about a service provided. We can also post facts about what occurred. You just can't lie. Please continue to be honest about the service and don't let bullies try to silence you. You need my voice and I need yours. These business owners can use the information to EARN a five star rating or they can be offended over a review. Support your community and rate!

I trusted this company to solve a cleaning problem for me and all they did was make the problem…read moreworse and then blame me. I had an accident that resulted in paint spilling on a chair in the living room. The technician used some solvent and a brush but wasn't able to clean the chair. As I was also having my carpets cleaned, there were floor units in my home. The technician, without my consent or knowledge, decided to use a floor unit on my delicate chair to try to take out the paint and all it did was leave a water mark and worse yet, ruined the fabric. The owner just yelled at me and said it was my fault when I tried to work with him to make this right. NEVER EVER NEVER use this company!!! They are the worst!!!