We attempted to return a broken toilet seat. We had the receipt…read more The manager does not honor returns on damaged products sold by Lowe's. We were told the item was a "biohazard" and not returnable. All we asked for was a credit to our account! What crummy service practices . -Poor representation of products sold there. Shame on Lowe's.

Run farrr away!!!! Do not use Lowe's for any type of home installation projects. You will spend…read morehours project managing the job you paid them to do, you will spend hours in store only for them to make excuses as to why they are not able to find the custom order parts THEY ordered. They also won't order the correct product for you, which delays it more and expect you to store the material they do have at your house. The project will be two months late with the 3rd party installation team frustrated as well with how poorly managed Lowe's is. You will ask them to be compensated/refunded and they will offer less than 5% for their screw up and never return phone calls. We have used both Home Depot and Lowe's and home depot is far superior. They do not care about customers nor your project or being on time. The installation person they send out for the initial portion to show their options has zero follow up or follow through once you approve the product and sign the document. They don't offer any help or guidance when things go wrong. The store manager also does not give you the time of day, even on a slow Sunday while you wait for over an hour. This was all for one front door- just a slab with two sidelights! Lowe's was awful, we will never use them again. I doubt we ever shop there again.

Of late I've dipped my double-handed draw knife into the art of wood working, and Rockler has the…read moregoods! They've got nearly anything and everything an aspiring young wooden boy would need to get those elbows sweaty and oiled up. The assortment of random rare wood pieces was the most surprising, yet the board selection is formidable. I bought an ice-cream scoop kit that demands you build it a handle; made a handle for it out of some 25 year-aged osage orange I had sitting around. The kit broke in like 5 ways, so... I don't know, still a great place for wood working enthusiasts. Tools galore, they have so much to play with in there; honestly, first time in, and I spent more than an hour walking around and touching things. They also have a great email system set up, so sign up for that. The location is a little Narnia-esq, what with the lefts and the rights and the straights, and don't get me started on the parking. But worth it I'd surmise. Work some wood; it'll do you good.

Great service! This store is definitely an avid woodworkers dream but the staff still treats us…read moreamateurs with respect and thoroughly explains everything in detail... and in layman's terms ;)

Terrible customer service! We spent around $15,000 on windows and doors. We have called several…read more(5+) because we don't have a screen for one of our windows still after 7months and the openers for the casement windows! When we call the main office to talk to someone they continually refer us to our rude salesman! Would never buy anything from them again. Update: After one of their associates saw our reviews someone from Kansas City Building Supply called and ordered us our screen and said they have the openers at their facility. We are happy to get results, but it's too bad that we have to go through social media to get results.

Horrible customer service. we purchased windows for our new garage and a few of the windows came in…read morethe right size but five of them were ordered too small so we had to order more which took them almost 7 months to get the replacement windows in and when they arrived they came with no glass. they installed the frames with plywood and now we're still waiting on the glass additional five months later. they finally came in and it's been another two months that we've waited on them to install. we're still waiting on the glass to be installed over a year from when the project was started. it's ridiculous.

Got a door ordered for a customer here a few weeks ago…read more It came in early, they had the hinge locations cut and ready for me. It was primed and ready to paint, which is probably standard. I pulled to the side and they helped me load it. Front desk people were very knowledgeable and polite. You can special order for any opening you need. Our next venture will be a grocery door, once our home is done.

Very Good customer service and fair price. Very happy to do business with them.read more

I've now been to this store a few times, and also have done online order pickup here a few times…read more First and foremost, this place is HUGE, and pretty much has everything. "EVERYthing?!?" Yes. All of it. They also have pretty strong pricing. Every time I've price shopped or compared with all the usual suspects - both brick and mortar, and online - Menards is either the best price, or darn close. And that's even before the goofy rebates (more below). The primary thing I dislike about their approach to commerce is that they don't offer as liberal a free shipping policy as the likes of Amazon, Home Depot, etc. So, many times I order online and then get stuck being required to come in to pick up my order. It's not the worst thing in the world, but it's definitely a major hit against day-to-day convenience in the Amazon age. The other thing I really dislike is the constant "rebate" scheme they like to employ. I know every place has their goofy quirks, but I really dislike the difficulty of this sort of business practice. It feels about the same as when airlines show you an airfare on the first page, only to find out that there are fees behind that which nearly double the actual cost. It's just a way for them to show you a less-realistic low price to keep you from surfing to the competition. Lastly, while the people who work here always seem polite and are helpful when I speak with them, hunting them down can be akin to finding a needle in a haystack. That said, due to the first point - selling everything - and usually at a fair price, they get plenty of my business!

NEVER AGAIN! On a Friday in September of 2026, I ordered and paid for small item (package was 3…read moreinches by 5 inches) to pick up at Menards 14011 W 135th St, Olathe, KS 66062. Went to front of store (see pic A) and the Orange sign on door stated "Order Pick Up" (See pic B). I went inside that door and told the 2 people behind counter (not doing anything) I needed to pick up my order. One of the people said "you need to go to the back of the store, then all the way to the left side to pick up order. This is a very large store. Anyway, I went to that location and there was a line waiting to talk to one of the 3 guys behind the counter. I was at the wrong counter. When it was my turn one guy said I needed to go back into the next room through a doorway. I went there and here was a young guy there that helped me. He took off and eventually came back with my small package. Now since I parked outside the front door that had a sign that stated "ORDER PICKUP", I had to go back through the store to the checkout area (I was already on far East side of store anyway) and walk through the checkout area where people were waiting to pay. Then I had to exit outside because I did not see any way to exit without going back completely through the store again! I had parked all the way at the West end of the store in handicap parking where, I had originally come inside (because the sign on the door stated "ORDER PICK UP". Very messed up system with lots of people not doing much. Sorry I used Menards and as I stated before, NEVER AGAIN!

Where to start, how about they deliver but my order is missing pieces so I can't work costing me…read moremoney and time! They unloaded before I noticed and only then did they say they would call and even then they said backorder so no way I can do the project. Nor did they say that they would be refunding me for the missing pieces. Horrible customer service, no professionalism, driver barely spoke any English. These people are the definition of incompetent!

From the owner: Builders FirstSource is a leading U.S. supplier of building materials, building products, and…read moreconstruction solutions for builders, contractors, and remodelers. Our Overland Park, KS millwork location serves customers throughout Mission, Shawnee, Prairie Village, Leawood, Lenexa and surrounding OK-KS-MO-AR Area. We offer doors, millwork products, and project support designed to help streamline residential construction and remodeling projects. Backed by experienced associates and trusted product solutions, we're proud to be known as builders' first choice for millwork expertise and building solutions.

I had them do some service work for me. Great communication and good quality work. I would…read morerecommend them to anyone

They tiled our shower and our kitchen floor. They did such a good job we hired them again for our…read morenewest home's carpeting. Fair pricing, great service, and very communicative.