Amazing experience and beautiful work. The selection was incredible. We looked at big box store and were not finding what we wanted. So happy we went with a local company instead. Communication was great and scheduling was easy. Crew was quick and professional. We loved working with Alyssa and Anna. Will be using again in the future! read more

I just finished a project with RockTops (Olathe). We replaced our existing single bowl farm sink with a double bowl sink. The project involved coordination between RockTops, Kings Cabinets, and our plumber. Each of them were great to work with. My communication with my sales rep and the install crew was awarding. My rep provided me with a bid at the beginning and was charged what I was told the cost would be. I would highly recommend RockTops and want to thank them for this present experience. read more

We had an amazing experience with RockTops starting with Melissa, our contact there. She spent a lot of time working with us to give us the best options for our house. She followed up in a timely manner and always gave us a timeline for installation. The installers were very professional and were great to work with during the installation process. I would highly recommend using RockTops. read more

Great showroom. Mellissa was very helpful. Can't wait to see our new vanity top installed

I've had the worst experience with Rocktops. We were building our house and had a contract with Rocktops for picking out our countertops and sinks. We went for selecting our countertops and made the selections and wanted the saleswoman who assisted us to verify if we were on budget and to call and let us know if we were over budget. With less than a month to go (4 months later) on closing she finally responds with an email stating we were over budget for almost 10K extra. We ask her what's this sudden surplus and she says "we insisted on the upper grade level" which made her not only unprofessional but downplayed to lying as well. We go into the store speak to the manager and he admits to her(saleswoman) not reading up the allowance and the level of quartz we were qualified for and him being helpless too. We were not notified through this entire 4 months and they tell us in about less than a month of closing that there's a 10K overdue when your numbers are checked in for the loan amount and also not taking responsibility for their fault in delayed communication and not reading up on a clients project. Very poor professionalism and taking their clients lightly is the way I would describe them. I hope this helps someone and please look into your housing sheet before you go as you can't rely on the sales people in there and make sure they have read through your budget allowances if you happen to choose them. read more

Huge lack of communication from their head sales representative. I was told from competitors that they give a lowball price and then as you get into the project they nickel/dime and would have pricing mistakes happen and I have to say in my experience that was correct. luckily for me she wrote down some pricing that she then tried to add an extra $500 they tend to blame everything on their actual measurement template but found that she had tucked in an extra $175 for my kitchen that was not done as well. Called today to begrudgingly finish off the balance which is still $102 off my records and was told that they would charge a 3% fee for my credit card and I should've paid the day they installed which I could not because they're fabrication was wrong as my bathroom faucet and was not located in the right place . Asked for manager to call me back we will see how this gets handled? read more

we love our patio - but there has never been room for both outdoor sofa and chairs, and table and chairs for eating/serving. I had an idea to place granite on the railing. we visited Rocktops showroom where Julie was encouraging and informative. the template guy was even more encouraging when he came out. the finished project is amazing! can't wait to have dinner on the patio - or just wine and cheese. thank you rocktops for making my idea come to life! read more

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Love everything about RockTops!!! They made my kitchen remodel budget friendly and it turned out beautiful!!! read more

New countertops were a must when we decided to remodel our kitchen and our first stop (by luck!) was RockTops. We met Cheri who was fantastic at explaining our surface options (granite, marble, quartz, etc.). She gave us the pros and cons of each along with pricing and we decided granite was for us. Then we looked at the slabs that they had in stock. This was nice since we would know exactly what slab we would be getting. We selected a slab and using a sketch of our kitchen we had brought, Cheri was able to give us a quote while we waited. We stopped at a couple other places but none of them really gave us the level of service or attention we got at RockTops. A few days later we booked the install date and they worked with us on a sink we purchased else where with no hassle. We also had a request to incorporate a large black vein that was in the slab we chose into the island and they made sure to make that happen (see photo). Installation day came and the crew was friendly, courteous and fast. They installed our new tops in about an hour and a half (we did the demo of the old countertops ourselves the day before). The crew made sure to clean up after themselves and also replaced all the appliances. We are very pleased with the final product and would recommend RockTops to anyone in the market for new countertops! read more

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RockTops did a great job managing my installation of new countertops. Jimmy went above and beyond to provide great customer service and follow up. read more

If cannot recommend RockTops enough. Danny and his team were great to work with. The installers were quick and so friendly. They have a fantastic selection with very fair pricing. It was so nice to be able to tour their warehouse and look at different slabs before making a selection. We couldn't be happier with the experience and the finished product. Thank you!! read more

We purchased a quartz countertop to go over laminate cupboards. The countertop is beautiful but the installers chipped the laminate in two places which can be seen every time you walk into the kitchen. Additionally, they were supposed to take the kitchen sink but left it for the plumber. The plumber didn't have room in his truck but wouldn't have been able to carry it out by himself anyway because it was too heavy. It took five days for Rocktops (after several emails and phone calls) to pick up the sink. The techs also moved the dishwasher around so the door wouldn't close and the bottom wasn't flush with the floor. Thankfully the plumber was great and and fixed those issues for us. read more

We love RockTops! Karen met with us and helped us quickly find the perfect countertop for our DIY bathroom project! We are already excited to work with Karen on our next projects in the guest bath and kitchen! read more

Sad that the owner says he read the correspondence, but certainly could not have because comments he made in his response would be disproved in an instant! Mr. Hyer - If you would like the real story about what played out in this month long nightmare of a saga with your "staff" that you "stand behind," feel free to reach out to me. Otherwise, I suppose history is bound to repeat itself. But you losing business due to lack of communication and professionalism on the part of your staff is certainly not my problem, you are right! What I will say is, all Kassie had to do was communicate needs, like the faucet. I had absolutely zero problems with the sinks you provide not coming with faucets. What I had a problem with was: A. No one ever told us we needed to buy/ provide faucets until Kassie emailed asking for information on what faucets we bought. Ummm. .. It would have been nice to know this is something you needed before we get a last minute email asking for details on this thing which no one had ever mentioned at any point. B. But we moved past that... I clearly responded to Kassie with questions about how to move forward with providing our own sinks/ faucets. Her response was to yet again ignore my questions entirely and instead just repeat herself like a broken record. I'm not a child, I don't appreciate the fact that I continually asked simple questions of Kassie that resulted in a passive aggressive email acting like I'm an idiot and ignoring my clear-cut questions. When someone is paying upwards of $10,000 to a company for a service... Responses to simple questions are 100% warranted. Kassie either A) Can't read or more likely B) Read exactly what I asked and decided she didn't feel like she needed to grace them with an answer. Either way, my expectations are not the issue... her lack of common courtesy, professionalism, and appropriate communication is!! I could go on and on about the numerous issues we encountered with RockTops and the complete lack of disregard to your customers that we have now seen runs rampant in your company, but I've wasted enough time and energy on this abhorrent situation. I will say this to conclude, however. As a previous business owner of over 10 years, employees make mistakes and bad reviews are inevitable, but it is how you respond to customer's grievances that matters! You had the opportunity to do your due diligence, learn from the mistakes made here, train your staff to communicate better, and reach out to the customer to resolve the issue. Yet, you decided to deny the facts here and point a finger at the customer. I suppose I shouldn't be shocked based on how others from RockTops have behaved. But, frankly I am indeed surprised that you chose to "fight" rather than just say, "I'm sorry. We will do better" and rectify the situation. So easy to do, just like answering customers questions, but not the route chosen. For anyone reading this review, let this interaction on a public forum be all you need to know to chose another company. No one in their right mind wants to be ignored and belittled when hiring a company and spending your hard earned funds. But that is indeed the way RockTops operates from their owner to their support staff. Don't waste your time, like I did! There are too many other companies out there that will listen to your needs, answer your questions, respect your time, and truly appreciate your business! It's sad that RockTops is not among those businesses! read more

From our initial visit to the showroom where Molly helped us through the selection process, to the communications with Scott, to the template measuring, and finally, to the guys on Truck #5 who did the installation (sorry, forgot their names!), our experience with RockTops was awesome. We were recommended to RockTops through our kitchen cabinet builder, and couldn't be more pleased. Thanks to all for your work! #YouRock read more

We needed help with a small vanity in our bathroom. Karen was very helpful. She found a remnant piece that matched what we had in two other bathrooms in our house which saved us money. She kept us informed every step of the way. Everything was done on schedule. It turned out wonderfully. read more

DO NOT USE ROCKTOPS. This business is shady and unethical. They tried to rip me off by several thousand dollars. They told me a White Statuary counter top for 24 square ft total to redo our island would be $4,400.00 that's $183.00 a sq. ft. Seemed high so I sent my fiance in to get a quote and she quoted him at $95.00 a sq. ft. including installation. I then called several times trying to get an answer on the price descrepency I was hung up on several times, laughed at and put on hold when they realized it was me calling to get a quote. I never received a call back, I was emailed a 5 paragraph email from the manager who never called me back saying that prices change daily and it increased from $95.00 to $183.00 per sq ft. over night due to China's tariffs. Little did he know I sent my fiance in that day to get the same quote. Absolutely unbelievable that they think they can rip people off and lie and treat customers this way. Completely unethical business, use absolutely anyone but Rocktops. Give your money to someone who is trying to do honest business, which would be majority of people in Kansas City besides Rocktops. read more