American Dream Epoxy seriously under performed to our expectations. Our floor did not end up finished. We always had trouble getting a response from them after being payed. And they ignored our instructions for using the bathroom.
We hired Dallas sometime in July and he began work shortly after. Initially we liked him. He seemed nice and straight forward. We had asked him to do our basement floor.
What we found as we moved on though was it was increasingly hard to get ahold of him especially after we had already payed him. His voicemail was full and it would take him days to get back to our texts. Eventually he stopped responding.
As far as the floor went we had a few problems.
One, it was very rough in some places (hard to walk on) so we had to ask him to come back and fix these. He did do this, but each time (I think it was twice) took a lot of texts and lack of responses.
Two, many of our trim pieces ended up with tar or some kind of epoxy on them even though he assured us he had taped them to prevent this. After this he said he would sand the epoxy off, restain the trim, and put the trim back up. He did sand them eventually, but we did not have him do the stain as we weren't sure he knew what he was doing by that point. We put the trim back up ourselves.
Three, there was a spot in our bathroom that didn't come out right. We spoke with Dallas about it and he put the flake back down, but never finished it. It was getting water damaged. What we didn't know at the time was that the reason water was getting to it was because Dallas and his crew were using a bathroom we had asked them not to, because it caused a water leak.
Overall we just felt like Dallas might have been overmatched in doing our home project. There were things where he just didn't seem to know what to do or how to fix an issue. His lack of communication also was concerning. And his disregard for our requests and the fact that it created an issue for finishing the project was ironic.
The last time we reached out to him was October 30th, 2020 and we are still waiting for a response.
Pictures are of the bathroom spot with the water damage and then his fixing it, but not finishing it. Also pictures of where the epoxy got on the trim. read more