After purchasing a home in a rural city, we decided to wait to move in because we wanted to have the carpet ripped out and Luxury Vinyl Tile installed. While waiting for the install we have expenses on 2 homes but thought it best to get floors done first without our furniture there. We also were having the same flooring in the basement to finish it so it was a big job. Jessie came out with 4 samples of a USA made brand we liked that she said she had in stock so we made a selection. After getting the bid from Jessie almost a week later, we went to the Lee's Summit store to pay the deposit and signed the contract which they call an "Acknowledgment". We learned that now the product was no longer in stock but Jessie contacted the Co and assured us the product was "being made" and the install would happen 7/21/2021. We agreed and held off our move. This was on 6/25/21. The sooner we could move the sooner we could put our current home up for sale. On July 15th (3 weeks later) we hadn't heard anything more so I emailed Jessie asking to confirm our 21st install date. She responded that there was now a problem and our flooring wouldn't arrive there until 9/13. We cannot wait that long to move so obviously I was not happy. Who would be? Later I told Jessie we understood it wasn't her fault and took her up on her offer to come out Friday 7/16 bringing other samples she said they had in stock. We picked one and I actually liked it better. While at our home, Jessie indicated they did not have enough to do both levels but would be getting more in mid August. She was trying to get enough to do our main level on July 21st as agreed but feared they may not be able to get enough to do all of the bedrooms. She seemed hopeful that she could get it done and was "working on it". After she left, I emailed her saying we would like to go ahead and start install on the 21st for the upper level and if we had to leave a bedroom undone along with the basement until their August supply arrived that would be fine. This would allow us to move into the main level without our furniture there so we were excited that it was working out. Problem solved or so we thought!
This morning, July 19th, 2 days before the installation date I got a call from the manager named Kristy who was completely Irate from the get go. It was clear she was looking for a fight. No question about it. This lunatic said they would not be doing our flooring at all!!! She implied we were threatening and horrible to Jessie which is completely untrue. We thought everything was good and we were happy with what seemed to be working out. Kristy was not even there yet she kept screaming over me as I tried to tell her we had it all worked out with Jessie. Come to find out Kristy didn't even know I sent Jessie the email indicating all was a go for the 21st. She just continued to yell while I tried to reason with her until I finally got angry and hung up. As a customer who was spending a great deal of money, I had enough of her strange bizarre behavior. Kristy kept saying "I feel like" this and that. Honestly I don't care what she feels and finally told her that. This was business that was being worked out until she butted in and ruined everything. I'm convinced Kristy may have some very very serious mental issues. It's clear to me this woman is not reasonable or rational or maybe even sane as she was just seething the whole time. As a customer spending a great deal of money, WE DID NOTHING WRONG but try to work with them for much longer than we should have as we got drug along for weeks. Yet somehow Kristy was trying to blame us. They wasted no time cashing our check and now Kristy claims a refund check is "in the mail". We shall see.
Bottom line, they have had our deposit for weeks and now are leaving us high and dry so we have to start all over. WORST EXPERIENCE EVER at a time when we are already stressed. After reading many of the BAD REVIEWS ON NORTHCRAFT, I now believe this was a BLESSING in disguise. I don't recommend ever hiring this Company. read more
