It was one of those really nice Friday afternoons when suddenly a semi in front of me kicked up a…read morerock and made this tiny tiny hole....no big deal right? Well it grew into a 16 inch crack within 24 hours. I opened a claim with my insurance assuming I had no deductible glass coverage. Apparently I don't. My deductible was higher than the cost of glass....so off I went to start shopping. I was able to get 1 online quote from another company that seemed pretty reasonable based on what the insurance company told me. Then I decided I could find out more shopping on Yelp. I work evenings and nights so I was very grateful to be able to work with a customer service rep over email. Mary was always very responsive to my questions and scheduling an appointment. She gave me a quote that was nearly $100 less than all the other quotes and they would be able to come to me for service. The technician assigned to me was John. He is a customer service dream! Kind, genuine and communicated all the information in a very easily understandable fashion. My garage has a low clearance and he took extra care to make sure that his vehicle would not cause any damage. It seems like an obvious thing, however, there are some really heavy damage on our garage doors because people don't take the extra time to see if they really fit. The whole thing from the time he called to tell me he was on the way to the end was 45 minutes. The glass is great (actually shows now how dirty the rest of my car is...). I had all the "dos and don'ts" post installation. They took my credit card and was processed at the beginning of the job. I would gladly and highly recommend Glass Today. Ignore the 1-star guy. Mary follow up after the job was complete to make sure my experience was good. All-in-all, it's just how customer service should be!!

They were scheduled for service, I updated my address and confirmed with dispatch twice. Technician…read morestill went to original address. When I informed him where I was, still went to wrong address.

I actually was parked by safelite next to a Goodwill and my windows in the waaaay back of…read moreexpedition were slightly open & I'd never seen that before so I thought maybe something tried to break in or something so i saw this safelite employee named Mark who very kindly quickly showed me why they were like that - very friendly ~ someone you'd consider an awesome employee

From the owner: Do you have glass damage? For windshield repair and replacement in the Roseville area, turn to…read moreSafelite AutoGlass. Those in central Roseville or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at Safelite AutoGlass Roseville repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantage today.

We have had several repairs done by Latuff, and every one has been a stellar experience. When you…read morewalk into their office, it's a very low-key environment...but don't let that fool you. They are amazing professionals who know what they are doing. One of our repairs was to repair vandalism that resulted in damage to the front roof pillar. They took the time to repair the damage and maintain the structural integrity, and when they painted it they blended it seamlessly. When another vehicle had damage to the liftgate, their work was just as stellar. Being in a particularly brutal part of the car for Minnesota conditions, there was an issue with the repair. I walked in, chatted with their Estimator and showed him the problem. Will was wonderful to deal with, and to my utter surprise they performed warranty work without any hassles. The result was like new, the workmanship was fantastic and I couldn't be happier. I wholeheartedly recommend Latuff Brothers for auto body repairs. While they are quite busy, I really appreciated their work ethic and their skills.

sent in photos for my issue and i have been looking everywhere and they won't take my car because…read moreit's 2 years older than 20 years old. We're not polite in the messages either.

Front tint started to unravel on drivers side, no way to fix since this place seems to have went…read moreout of business

BUYER BEWARE!!! The lack of communication is ridiculous. I purchased a $300 groupon over 2 weeks…read moreago for a 2 way auto start with, and STILL have yet to receive a call back to set up my installation. Have called multiple times with no answer. I even drove to the place and the lights were off with the place completely cleaned out with multiple ups stickers saying they couldn't deliver to the address. I called around to other places who did auto starts and each one mentioned how this company has a good track record of shady business with people and causing a huge hassle. I am in the process of getting my money back and taking my business elsewhere.

In Minneapolis from out of town for work, someone broke into my van shattering drivers side window…read more Safelite said 2 days for an appointment , Chevy dealer said a week. Called All Glass and they got me right in. Job was complete 2 hours later , at $200 less than the Safelite quote! Thanks to Kelly , Michelle and Logan for exceptional customer service ! They got me back on the road , and back to work immediately , turning a bad experience into a great one. Highly recommend All Glass!

Pretty damn good job. keep up the great work. They let me…read moreknow there was an opening ahead of schedule

DO NOT GO HERE RUN IN ANY OTHER DIRECTION…read moreafter scheduling originally a service at my home, they canceled because of the weather and I had to drive to their horrible office. First of all, I had to get this done in the AM to be able to get done other things. I was not prepared to LEAVE my home when they called saying I had to come in instead of a home service so I had not eaten anything and could only grab a protein drink and get on the road. In the video they send "please prepare for your appointment" it says this is a 30 to 60 minute JOB INCLUDING SETTING OF THE GLUE. THIS TOOK over 2.5 HOURS! I was livid. I would have ubered home and back if I had known or had someone pick me up?! Let alone all the glass shards all over my dash and MISSING ANTENNA THEY HAVE TO REPLACE. This place was disgusting in the waiting room and it was early AM. Do they ever clean it? Did we not just have a pandemic? Uncomfortable armed chairs provided terrible positioning to relax or do my morning stretches. Sun shining in on gross beige walls and now grey salt covered floors. Bathroom was out of date too but at least seemed clean and not many ladies on site to use it anyways. Just avoid this location at all costs. If they are assigned to you, cancel your appointment and go to another location or a different shop. UPDATE ONE THEY CAME OUT WITH NO ANTENNA SAYING THEY THOUGHT MINE JUST NEEDED TO BE SCREWED BACK ON? how incompetent are these people. Your reply is BS. "service at no cost" the cost is my time for a 4 hour window to be AVAILABLE TO FIX UR MISTAKES

I scheduled my appointment 1 week prior. The day before my appointment, i received a phone call…read morestating that i will need to be re-scheduled to a different location. No not acceptable, I called twice to confirm my appointment prior and everything seems to be settled.

They cancelled my appointment, which I found out via text. When I tried to reschedule by text, the…read morebot asked for the same information 3 times. When I called, I got an answering machine. Then I received a text saying, "It looks like you'd like a quote," and then, "Will you be using insurance?" That was information I'd given them when I scheduled the first time. I'm not going through the same intake process twice, especially because they were the ones who cancelled. They cancelled because their tech was going to be out the next day, so I guess they only have one tech? Bad experience all around.

USAA partners with Safelite, that should tell you enough. Everything was easy-peasy. Made the…read moreappointment from my phone, the tech came on the early end of between 8am-12pm on a Saturday. The guy was very polite and courteous, and mindful of my car. He did a great job replacing things and though I just went with the base windshield, the glass quality seems nice. Service was also fast in my opinion, hour and a half tops. 10/5 stars. A+++++ Thank you Safelite.

Excellent, friendly service. I had a scrape on my car and they buffed it out without issue. You…read morecan't even see where the scrape was. Thank you, Matt!

Expectations exceeded. Treated like I mattered and they worked on my behalf to get the best…read morereplacement parts - with parts suppliers and the insurance company. Coming here again, tho I hope I don't need to, would be a no brainer.