They cancelled my appointment, which I found out via text. When I tried to reschedule by text, the bot asked for the same information 3 times. When I called, I got an answering machine. Then I received a text saying, "It looks like you'd like a quote," and then, "Will you be using insurance?" That was information I'd given them when I scheduled the first time. I'm not going through the same intake process twice, especially because they were the ones who cancelled. They cancelled because their tech was going to be out the next day, so I guess they only have one tech? Bad experience all around. read more

USAA partners with Safelite, that should tell you enough. Everything was easy-peasy. Made the appointment from my phone, the tech came on the early end of between 8am-12pm on a Saturday. The guy was very polite and courteous, and mindful of my car. He did a great job replacing things and though I just went with the base windshield, the glass quality seems nice. Service was also fast in my opinion, hour and a half tops. 10/5 stars. A+++++ Thank you Safelite. read more

Had an appointment today confirmed multiple times for between 12:00 and 5:00. Sat around all afternoon. No one called, no one showed up. Called the 800 numbed at 5:00 and was told "Oh your appointment was cancelled" By who? I got another email just this morning confirming the appointment. I sure didn't cancel it. The shop cancelled it they said. No one bothered to call, text or email me with this news. what a crappy way to run a company. Lousy customer service. I wouldn't recommend Safelite to my ex wife. Well, maybe to my ex wife. read more

I stopped here in mid 2024 to see if they could fix the rain sensor on my BMW X3. I had bought it recently and the window had been replaced. I'm not even sure it was them who replaced it. They were more than willing to look at it and ended up fixing it for FREE for me!! amazing. thank you! read more

Ken was great! Communicated throughout the process and even stayed late on a Friday to finish my car.

Needed my rear side window replaced. Mark was very helpful and let me know a problem that might occur in the future due to the damage, and got the job done well and early! Coming here was worth it, I have no complaints, the people here are experienced and know what they're doing. read more

I would give a negative star if I could. Pulled a bait and switch on me. My quote was $418 for windshield replacement, get to their location, it was then over $700. So no new windshield, and 3 hours driving round trip. read more

2nd time getting glass replaced in MN. 1st time set an appointment at a competitor, will update with name after. Got there 10 min before per suggestion. About 45-60 min later i was out. This time i can to Safelite since bc they had earliest appt. Was also asked to come in 10 min before which i did. 2 hours later as Im waiting in the lobby and 2 other ppl that came after had already left with their cars windshield fixed, I get a phone call from Safelite letting me know my car is ready. Everyone else had a tech come get them in person. The tech said he didnt know i was waiting. This was poor internal communication and i asked if waiting 2 hours was normal, apparently its is...for me, but not for the 2 other ppl that came after me. Ill leave it at that and will not come back. The other strange part. Safelite called me at 3:51pm letting me know my car was ready. The tech mentioned dont wash for 48 hours. Then at 4:57pm I get an email from Safelite saying my service was complete BUT, its said DO NOT DRIVE until 5:26pm. (Can i get the biggest ? In the world) Such a confusing experience. read more

I scheduled an appointment to replace my windshield two weeks earlier. I arrived ten minutes prior to my appointment and was told it would be about 90 minutes. After an hour they still hadn't started working on the car, and then told me a part did not come with the windshield and the n ten minutes later they found it. It was now 90 minutes past my appointment time. I asked them to bring the car out as I needed to leave. Possibly the poorest customer service I have experienced. Will use anyone other than Safelite and you should too. read more

My service was disappointing. The technician make a mass in my vehicle and didn't bother cleaning it out. Some of the trim in my hood were not properly put back. There were wire sticking out which I have to put it back myself. read more

Safelite AutoGlass - My trims were not out in place after the service. Very disappointing. - Auto Glass Services Near Me - St Paul, Minnesota

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One star is not low enough. When you have an appt they should honor and keep that time and not make you wait for 2 hours. Why do they even have appts if it is just first come first serve? What a joke. Time is everyone's most precious commodity and they sure know how to waste it. We won't ever go back to this place. read more

This was my fourth time needing a new windshield. Safelite was easy to get a quote from and easy to schedule to get in. Finding the store front was the only complaint I really have. Have to go around the buildings...which I'm sure they hear about constantly. Anyway, the technician Michael was awesome. He came to give me an update when he realized it was taking longer than normal. He apologized for the wait but assured me he'd get the job done right. After waiting the cashier told me she'd discount me for the wait time. That was very kind as this wasn't Safelite who messed up the windshield initially. Michael promised me it wouldn't take much longer and he was correct. He again apologized for the wait but wanted to make sure my windshield was installed properly for safety, to which I thanked him. I truly appreciate great and exceptional customer service which Safelite has! Thank you and would recommend hands down! Don't go anywhere else!! read more

This location is clearly taking appointments they don't have the ability to service. The staff must be worked to the bone. It's not just that the car took several hours past the estimate (and after closing) but that the local phone number they give isn't actually local, and they just made up updates about when my car would be ready. I won't be going back. read more

I have glass protection on my insurance plan and Safelite was easy peasy to use when i needed a window replacement. Kevin arrived and got to work right away. He was professional, efficient, and friendly. He sold me a superior upgraded set of windshield wipers and now my other vehicle is jealous. Seriously a great add-on service by this company. read more

I was told the time to complete the job was 2 to 2.5 hours. I dropped my car off 50 minutes before my appointment. I left and came back in 3 hours which was 2 hours into the appointment. I received an email at 2:07 stating my car was being worked on. When I came back at 4 the front desk person asked if I was here for the Civic. I waited until 430 and asked on the status of my car. I was told 15 minutes. At 5 I asked again and was told it was done. When I drove away I still had warning lights for the windshield calibration blinking. I called the next morning and was told they still needed to complete the calibration. Connie the person at the front desk is very unprofessional and argues with the customer . I will never use Safelite again or recommend them to anybody. read more

Let me tell ya, I was a little worried about Safelife for a second. Here's my story: One year ago, Safelite put on a new windshield for me because mine cracked. I was super excited about it because they came to my workplace and put it on and it was SO convenient for me. So great. Loved it. Fast forward to this year: my windshield cracked again. And I thought oh crap--Safelite isn't as awesome as I thought they were. Fast forward to today: they came and checked out my car for a warranty inspection only--but the technician, Gary, had a replacement windshield as well just in case. It was COVERED under the warranty and Gary was so awesome. Do it. Go to Safelite. Ask for Gary. read more

Waited all day 8 hours - only to show up at 4pm and tell me they didn't have the parts. Never called. Extremely disorganized and unprofessional. I have to come back. read more

This was one of the worst experiences I have encountered. The tech who came out immediately told me that he has never installed a passenger rear window for my truck before...? The channel was bent where the glass travels up and down. The tech tried using a hammer to straighten out the frame and scratched the door of my truck. He also scratched the window frame trying to install the glass in the back door. This tech was sloppy and could careless about a customer's vehicle. I ended up having to file a claim with my insurance and safelite cooperate office/warranty department. What a hassle! I would not recommend using this particular shop since the manager came out to finish up the job and stated that there was damage pre existing.....? If your insurance company advises you to this shop you are better off going to a shop of your choice!!! read more

Not impressed. Scheduled an appointment for them to come to me and made plans for the time without the vehicle. Technician called me 20 minutes before the appointment and asked me to bring it into the shop because "it's too cold" (25 degrees out, no wind, no precipitation, car in a closed garage). Told me on the phone the service would take an hour. When I arrived the time increased to 90 minutes. Took 1 hour and 45 minutes. Sitting. In their waiting room. NO WIFI. What kind of a place makes you wait that long without some excellent broadband wifi? It's 2020. If you're not going out in the winter, don't schedule appointments to do so. If you're going to give a time, please don't be overly optimistic. If you're going to have people sit around waiting for service, provide WiFi. Addendum: 1/4/20. I thought this episode of extraordinarily poor customer service was over, especially after the bland reply from Safelite. So imagine my surprise when this morning, a Saturday morning with conditions almost identical to 4 days ago except far less sunny, the Safelite Mobile Van pulls up to my neighbors house and proceeds to change their windshield in the driveway. Not in a covered garage, but right out in the driveway. I want my 2 1/2 hours back. read more

My appointment window was scheduled between 12-5pm and although I wasn't seen until approximately 4pm, it only took less than an hour to get my windshield switched! Kenny was awesome. His customer service is excellent. I dropped my car off and the few employees I observed while there also had fantastic vibes towards their customers. read more

said they couldn't replace my windshield without dealer removing some setting on the computer first. made me drive an unsafe windshield to dealer. the dealer said they have never heard of such a thing and safelite has no business hooking a car up to the diagnostics. you can't contact anyone in person at safelite. the dealer would not let me drive with the windshield in that condition and took care of everything for me including insurance with $0 out of pocket. read more

Today was a bad day! The art of customer service and business accountability has vanished. I had a small chip from a rock from the highway, it was a size of a pen tip. Not wanting to crack further, I set up a chip repair "with their patent resin". The tech was on site for a few minutes, then told me he further damaged the glass so now it is unrepairable and I have to pay out of pocket to replace the damage he had done. Pretty good business model, damaged some else's property, then give them a full priced quote to fix it. Ps. I also called customer service to try and resolve, got no where. WO 41674 service date 7/30/18 read more

Safelite AutoGlass - Auto Glass Services Near Me - St Paul, Minnesota

I had to show the installer how to adjust the latch on my rear glass. When he brought my vehicle out to me he thought it was ok if you had to slam the glass shutto get the latch to catch. He was going to do nothing until I insisted he adjust the latch. Overall I was referred to them by my insurance company and I regret not taking it to the dealer to have the job done right. I will not be going back anytime soon. read more

Easy to schedule and the technician did a great job. I had a MN park sticker on my windshield and they were able to move it to the new one. Everything was done in a timely fashion. I would recommend Safelite to others based on my experience. read more

I called your company today and I could not even maneuver around your stupid phone answering service impossible to talk to anybody I'm going somewhere else read more

Noticed this morning on my way to work that my entire car frosted over on the inside from my chip in my windshield. Made an appointment for 20 minutes later, in and out within 40 minutes. Excellent and professional service! Would definitely recommend this location. read more

I LOVED my service at Satellite Autoglass! The staff was so kind and personable. My car was taken care of so quickly. I would highly recommend them to anyone! I will for sure go back if my car has any other problems. read more

The gentleman sent a txt with approximate arrival time at my home. He explained what he would be doing, approximately how many minutes he would need, and did it. I came back out when it was complete and couldn't find the spot on the windshield. He was very pleasant, professional and I'd definitely use your service again as well as recommend it. The insurance process is handled between them. I made a call and answered the door. That was all I needed to do. read more

Actually my wait was not that bad I had a really good experience they were very customer friendly and efficient

Safelite was scheduled to come to my home through my insurance company. They are a preferred company for them. The technician showed up on time, however when he was getting ready to place the windshield into the setting I noticed it had a crack and chip at the bottom. I pointed this out and asked if this was still safe to install? He insisted it was not an issue and not a safety hazard. I trusted ji as the professional and allowed him to continue. He finished the job and left. About three days later my windshield broke again. I again had Safelight come out to change it at my home. This technician was beside himself. Why you ask? Well it seems the first Safelite technician from a few days earlier made his job very difficult because he had broken the clips. He didn't break just one, he broke several. He the. Over glued to compensate. But what really got me was his reaction to that technician installing the windshield with a crack and chip in it. I then found this very alarming so I started to call around and ask questions. What I found out really upsets me. Never should a new windshield be installed if it's compromised in any way. It's a safety hazard!!! This technician installed it and assured me it wasn't an issue. Let me just say the safety part of this is enough to send me over the edge. But when you add the inconvenience of them having to find the parts and come back yet again once they have them. Well let's just say it will never happen again!!!! Simply unreal!!! read more

I had rock not my windshield on my way to radiation treatment. Made an appointment online.. After getting some information, my windshield was fixed and my windows were cleaned.. Total time was about 45 min. Friendly experience, as a first-time customer.. I'll be back. read more

First off my technician was AMAZING! Things that need improvement include having the proper windshield available. I called on a Monday to set up my appointment the soonest I was available to get in was on Friday afternoon. Friday comes and they are supposed to come to my work and the technician called and asked if I would be able to come to the store and do it earlier. I explained I could do that but I did need to get back to work. Considering they were supposed to be doing it at my job site I would think that they would've at least offered to pay for the Uber or lift for me to get back to my work. So I dropped it off at their convenience. As soon as I was getting ready to leave they texted us and reports to me they don't have the right windshield. The windshield in my vehicle was tinted along the top and the windshield they had for me was not tinted along the top. I was then told I would have to wait until the next week Wednesday before I would be able to get it put in. I asked about checking other locations around the cities to see if they had any available and he said his manager told him they are not allowed to do that. I think there's a simple solution to this problem change your website design so when a person reports they need a windshield there able to click on if it is a tinted one or not. Considering I've already waited five days for my windshield to find out I was having the wrong one installed was upsetting. So for future customers of Safelite I would make sure that when you are setting up your appointment today have the proper windshield. Lastly, since they did not do the work at my job site my technician returned the car to me and I actually had to give him a ride back to work. Which was fine and I had offered that. There should just be better communication or other alternatives if they decide they're not going to do the job at your work site they should be providing us customers with Uber or lift or cab fare so their staff can continue to work. My technician probably spent 20 minutes bringing my car to me then another 20 minutes getting back to work and he probably waited about 10 minutes for me we're looking at almost an hour of time the technician last on putting windshield in because he had to deliver a vehicle and wait for a ride back. This business is awfully booked up and it takes so long to get an appointment and I don't understand why they would have their technicians wasting their time on rides and delivering vehicles instead of putting the windshields in. read more

Great service! Friendly and fast! Windshield replacement actually was done in less time than they said. They were able to handle the whole process with my insurance company in less than an hour. All through a log on with their site and a few questions . read more

I was absolutely amazed at the great customer service of Safelite. From the minute you walk in the door of their shop to the minute you leave, your and your vehicle are their most important things. The inside of the car was clean and the window was the cleanest it's been this winter. We actually had both windshields replaced on our 2 cars the day. They worked on them simultaneously and we were done in an hour and a half. Both gentleman (and I do not use that term loosely) were polite and professional. I would not hesitate to have Safelite repair or replace a windshield should we ever have need of that service again. read more

Fast and professional service right from the beginning. The online appointment set up was easy and window was finished and ready ahead of schedule. read more

Our Technician-Jeremy-I think was his name( feel bad I'm not sure). This young man was so polite, on time, and explained the whole process as he repaired our windshield chip in our pick up, which was caused by a semi that passed us on the highway the whole repair took about 30-45. Would HIGHLY recommend Safelite!! read more

I thought I had water coming in from the windshield, made an appointment for a new one. When I got there he inspected the problem and thought it was coming from the sunroof, and said he would check it out. Fixed the problem!!! What a wonderful honest business-- Thank you!!! read more

Fast, friendly service. They work directly with your insurance company to make the process easy for you!

I had 2 appointments with Safelight for 2 different vehicles that were hit by storm damage. 1 needed an entire new windshield, the other got by with some chip repair. These cars were in 2 different locations. They coordinated so well with me and kept me posted on the work itself and progress. I was able to get both my cars fixed without missing 5 min of work! One person came to my job to fix the chips and another came to my home to replace the broken windshield and I did have to do a thing! Both of the technicians were amazing, kind, courteous, and did great work. read more

Richard the tech was great ,nice job cleaned all my windows not just front one he put in,very nice very fussy about my grand cherokee..hour and half he was done ,safe lite worked with insurance..before app all ready to go.would use again read more