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Harlem Frames

5.0 (1 review)
Closed 10:00 am - 6:00 pm
Updated 2 months ago

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5 months ago

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I called ahead and clearly explained the service I needed: I already had my diploma and the…read moreofficial frame from my university and simply needed the diploma placed neatly into the frame -- straight, clean, and free of dust, hairs, or kinks. The woman on the phone quoted me $30. About 10 minutes later I arrived at the store with the frame and diploma. The young man at the counter was very polite. I explained the same thing again and after thinking for a few seconds he told me the price would be $50. I explained that I had literally just been quoted $30 on the phone. He was understanding and went to get the woman I had spoken with. When she came out, the explanations for the price change kept shifting. First she said the diploma was "bigger than standard." Then she said they had to "figure out how to take the frame apart." Then she said it would take more time because of the size. None of this made sense because I had already described exactly what I needed done when I called. Nothing about the job had changed between the phone call and walking into the store. I even offered to meet in the middle and pay $40 just to resolve it quickly. She refused and insisted on $50. At that point it felt like a classic bait-and-switch: quote one price over the phone, then raise it once the customer is standing there with a large frame and has already made the trip. I declined and walked out. I then walked up the block to another framing store, explained the exact same situation, and they charged $30 -- the exact price I had originally been quoted here. The whole thing was done neatly in about 15 minutes. The young man at the counter here seemed kind, but the way the pricing changed after I arrived felt extremely unprofessional. There are other framing shops nearby that will give you a price and actually stand by it.

Excellent work and good prices. Very professional friendly courteous and knowledgeableread more

Harlem Frames - framing - Updated May 2026

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