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Hardwood Experts

3.9 (47 reviews)
Open 7:30 am - 5:30 pm

Services - Hardwood Experts

Floor installation

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Saw dust buildup in door frames
Vee S.

HIGHLY DISAPPOINTED, STAY AWAY! Restaining of hardwood floors was done in Sept 2016... Ali came recommended by another vendor I used for shutters installation, and she's great, so heck, why not give Ali a shot. He was reasonably-priced. This was for a new home we were moving into so I wanted the hardwood floors restained a darker color. That's it. 1. Work was promised to be completed in 3 days. Took 2 weeks due to their errors and it still wasn't done. We needed to move in, completed or not, and Ali was not empathetic to our situation. 2. Ali provided the onsite quote with my husband and told him that he would replace some of the damaged hardwood he found in the closet. When Ali's workers came to do the work, they said no wood is being replaced. When I spoke to Ali about it and what he discussed with my husband, he said he never told my husband he would replace wood for free. So he is essentially calling my husband a LIAR. Quite unethical and just bad, bad practices. What reason would my husband have to make up a BS story like that? We didn't even know we had damaged wood, let alone ask for free replacement. Shameful. 3. Restaining wood involves sanding down the top coat and stain....lots and lots of saw dust everywhere. They put up "covers" between rooms but it didn't matter because their sander kicked dust into every nook and cranny! My doorframes had caked up dust in and outside of the frames! All of my brand new installed kitchen appliances had dust all over them. Horrible. I asked Ali if he normally cleans after a job. He replied, "No, we don't deep clean your house." Are you serious? So you don't return my house the way you found it, clean? Unacceptable and just plain disrespectful to me and my brand new home. 4. The stain we selected was a beautiful dark brownish color. Thanks for that, one positive! The stain doesn't look so nice on my newly white painted base boards. When I asked Ali if his crew would be touching up my base boards from their mess, he said No. Apparently they don't clean up their overstaining either. They don't offer lots of "above and beyond" service. Sad. I have several more mishaps that I can list but I believe the above suffices for my severe discontent. Ali did offer to redo the floors all over again because there were several patches that were damaged by his worker. I had to break up with him and end it all. Because seriously, why would I want you to redo the bad work with the same worker that will likely do bad work again. Ali offered a discount for our dissatisfaction and that was how we ended it. I paid him the balance due and haven't asked them to return. We would not recommend Ali and Hardwood Experts.

Employees finally noticed that we have 2 different types of flooring. I guess the hardwood didn't stand out very well.
Soleil D.

Dear Hardwood Experts, Thank you again for restoring the hardwood floor at my company office. After my company had its 20th Anniversary Party directly on site, our hardwood floor experienced some damages (deep scratches, liquid and food stains, and normal wear and tear). To say the least, the hardwood floor in the "Eagles Nest" was completely worn down and it severely needed a lift to restore its beauty. After doing some quick research on other hardwood floor companies, I found that yours had the best availability and pricing. I called Monday morning to schedule a free consultation and within a few hours Ali Kouhen (Regional Project Manager) was at my location promptly. He was direct, precise, and very transparent about the services that would and can be offered. Although I needed about 700 square feet of floor to be finished and completed before the following Monday (less than a week), Ali was more than willing to work my company's schedule to avoid any loss in company time. His crew came Saturday and Sunday and by Monday morning the floor was brand new! After having the floor sanded, buffed and varnished, several of our employees were surprised that we had two different types of flooring before (picture attached). Since having the floor redone, I have heard nothing but compliments on the quality of work and appearance of the hardwood. The owner of EagleRider directly commented, "The floor looks better than when we first installed it!" I recommend Hardwood Floor to any person searching the Los Angeles market. Unlike other companies I tried contacting; Hardwood Experts answered their phone promptly, scheduled an appointment efficiently and in a more than timely manner, and were easy to work with. Whenever I had a question or concern, Ali was quick to respond back to my phone calls. I appreciate the promptness and customer service that I received. Thank you again for doing an excellent job on my company's hardwood floor. FYI to future customers: Check (and Cash?) Only.

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Zaineb O.

Thank you so much for your kind comment ! It was a pleasure for us !

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Ali and his crew are truly experts! My floors look amazing! They are professional, quick, and all great guys! You won't be sorry.

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Ask the Community - Hardwood Experts

Review Highlights - Hardwood Experts

Ali quickly and expertly told me to go with 1 shade lighter and suggested a light luxury Vinyl plank floating floor.

Mentioned in 29 reviews

Read more highlights

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We recently hired Sequoia Flooring to replace approximately 2,400 sq. ft. of LVP with engineered…read morehardwood throughout our two-story home, and we couldn't be happier with the results. Our project manager, Eder, was fantastic to work with from start to finish. He was extremely communicative and stayed on top of every detail. Choosing the right flooring is a big decision, and Eder was incredibly patient while we weighed our options, even providing full sample boxes so we could see how the wood looked in our own light. One thing we really appreciated was Eder's transparency. Before the installation began, he walked the house with us and highlighted specific areas that needed extra attention. Being aligned on the solutions beforehand saved us a lot of stress and ensured there were no surprises mid-project. The crew was efficient and actually finished the entire job ahead of the original schedule. During the final walkthrough, we identified a few minor items that needed touching up. Eder handled these immediately and was more than happy to ensure every detail met our expectations. If you are looking for a professional team that prioritizes communication and quality finishes, I highly recommend Sequoia Flooring. Ask for Eder!

Working with Sequoia Flooring was such a great experience! I found them here on Yelp with the other…read moregreat reviews they've received and they fully delivered. The quote process was quick and easy, the communication was smooth and supportive -- Kevin is the best! I refinished the floors in approx 70% of my house so this was a big investment and I am so grateful I went with Sequoia. The whole process was made so simple and seamless and was complete within 2.5 weeks (from quote date to completion of the process). My floors look AMAZING and I'm really happy with how they turned out! Thank you to Kevin and the team for everything they did!

Hardwood Floor Specialist - Client requested for custom stain

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If you want to hire a contractor who is communicative, reliable, and highly skilled, call Paul. He…read moremade himself available immediately to look at our project and scheduled the work shortly after. What impressed us most was his honesty. He and his team worked to salvage our existing framework rather than just tearing everything out, and they took the time to educate us on proper construction. He fixed a mess left by someone else and made the process look easy. Paul is a true professional and a pleasure to work with. Highly recommended for any flooring or stair needs! Thank you.

We hired Paul to help completely redo the hardwood flooring in our new house, and we could not be…read morehappier with the experience or the finished result. Our floors were completely uneven, and we knew it was going to be a complicated job that required someone with real know-how. We spoke with a number of possible floor folks on site before choosing someone, and Paul clearly stood out as the most experienced and knowledgeable (one person didn't even want to take our job because the floors were so unlevel). That confidence and expertise showed up in every part of the work. He noticed things that others missed, thought through the details carefully, and clearly approached the project like a true artisan - for example, he made it so that the new floor was completely flush with the existing tiling in all three of our bathrooms, something no one else said they could do. We even discovered some new issues as we started the work, but Paul gave us a fair price to complete the work the right way. I've had experiences where vendors will use those unforeseen new items as an opportunity to overcharge, but Paul stayed fair and consistent the whole way through. He gave us a fair price, communicated clearly, and did beautiful work. It was honestly amazing to watch him work. You can tell when someone really knows their craft, and Paul absolutely does. We felt very lucky to have him on the project and would happily hire him again. Highly recommend.

The Floor Center - The beautiful carpet runner we just had installed by The Floor Center in Burbank, Ca.

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Robert and Jason were awesome. We got 4 quotes to replace the floorboards and baseboards in our…read more1300 sq ft room, and The Floor Center's quote was the cheapest. Jason got the work done in half a day. 5 stars.

I'd had a flooring disaster, where a contractor laid LVP over bamboo, and installed my kitchen on…read moretop. The bamboo was suffocated and it buckled and got moldy underneath and started to push my LVP floor up. At first sign of trouble I decided to find the highest rated wood floor company in Burbank for help. Robert came and instantly knew what was going on without even demoing the floor. He kindly provided reference material for me to present to my contractor to prove he was at fault. He answered questions here and there while I fought my contractor to take responsibility and fix the issue and after a quick-fix failed, it was a no brainer to me to use Robert and his team to start again and get the job done right. His crew included Jason who worked like a craftsman to surgically remove the two layers of old flooring from around the footprint of my kitchen cabinets and entire ground floor area. The challenge was to retain the clean look of our new kitchen, avoiding trim to hide gaps, even though we were removing almost an inch of flooring and replacing it with 5/8' hardwood. We opted for a moisture barrier, an additional cork layer to try to retain the same height and then a beautiful, rustic looking engineered hardwood floor. I can't tell you how happy I am with the quality of the work. Eduardo expertly cut the flooring and brought up the level of the flooring around the cabinets to exactly the same height. The transition is seamless! If you are weighing up who to use for your flooring, pick these guys, they get the job done right. We are really happy with the appearance of the floor and the final product.

Imperial Hardwood & Molding - Vesper

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At my contractor's suggestion, I went to Imperial to find a 5.5" trim/casing to go around my garage…read moredoor. Earlier thebsame dayI'd gone to Ganahl's lumber in Pasadena since it was closer to me. At Ganahl's I was treated with little care by a guy behind a desk who had no trim suggestions except either fiber cement board or redwood. HOWEVER, at Imperial Annie immediately suggested Bodyguard's 5.5" trim made for exterior applications. (I like the Bodyguard trim because it had eased edges that looked more finished than straight lumber edges). Annie explained how the pine product is double primed, etc. She called her supplier right away to see if they d it in stock which they did. She also showed me samples she's ordered for another client so I could see the quality of the product. In other words she took the time to care about what I was looking for. At Ganahl's they really didn't care about what I actually needed. My husband might prefer the redwood option(because it's a more "noble" wood than pine,) but I definitely prefer the great service at Imperial which is where I'd go for any future hardwood and moulding needs.

Loved working with Ani on picking my flooring and ordering. I went to 2 other places that looked…read moremore fancier but none compared to Ani and the value this place offers. She helped me understand what I need since i had zero knowledge of flooring and saved me from unnecessary stuff I don't need. People try to sell you stuff you don't need and Ani was saving me every cent she could! I love this woman and will bring any friends and family who need flooring here. Thanks again Ani Jan I picked eternity Vesper

Hardwood Experts - flooring - Updated May 2026

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