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    Hardware Source

    4.0 (27 reviews)
    ModerateHardware Stores
    Closed Closed

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    11 years ago

    Terrible customer Service! Don't overorder, they will not return.

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    Ask the Community - Hardware Source

    Review Highlights - Hardware Source

    I chatted with a rep through their chatbox on website and through pictures he could identify the hinge I needed.

    Mentioned in 6 reviews

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    Village Ace Hardware

    Village Ace Hardware

    3.2(37 reviews)
    10.8 mi
    $$$

    Village Hardware is a throwback worthy of visiting ................ You can't find the old style of…read morehardware store any more with variety and the ability to buy a few pieces of what you need. While on this visit, an employee actually asked me if I needed assistance - and meant it! You have to check out my pics of their nuts and bolts. As a DIYer, I was in heaven. I was looking in bins, just because. They had fasteners, I hadn't seen before, but now I know they exist when I need that certain something in a particularly hard project. The open stock round bins brought a smile on my face as I remembered those bins as a kid going with my grandfather to the hardware store. Alas it was a trip down memory lane, but a modern day open stock hardware island.

    I've shopped at this hardware store purely for convenience, but after repeatedly witnessing how the…read moreowner treats his staff, I will no longer be returning. On multiple visits, I've seen employees--often teenagers--spoken to in a demeaning and belittling way. During my most recent visit, I asked an employee a simple question. He went to confirm the answer with the owner and was immediately talked down to. After hearing this, I approached the owner directly to ask the same question myself and unfortunately received the same condescending attitude. It's also worth noting that there are no prices listed on items, which makes shopping unnecessarily frustrating, and if you need to return anything--unused or opened--good luck. It's disappointing to see workers treated this way, and it explains why there seems to be constant staff turnover. Customer service starts with how employees are respected, and sadly, that's lacking here. Despite the longer commute, I'll be taking my business to the other hardware store on the island moving forward.

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    The Home Depot - Nov 30, 2024

    The Home Depot

    3.2(398 reviews)
    7.5 miMidway
    $$

    I am writing this review about our amazing Kitchen/ Bath designer , Chris Robinson. We had Chris do…read moreour Kitchen at the Home Depot Kitchen Design Center ( that is no longer open). She did such an awesome job that we wanted her to design our bathrooms. Now she is at Home Depot on Sports Arena. Chris is an expert in kitchen/bath Design, as well as construction and product knowledge. She is very knowledgeable and smart and knows her stuff! Her years of experience and level of expertise are top notch. Chris is very patient, helpful, friendly and kind. My husband and I feel really lucky to have found Chris. We always have a ton of questions and she always is so patient . Our kitchen turned out beautiful and everyone loves it and compliments us on it. I highly recommend Chris if you are in need of a kitchen/bath remodel. She is the absolute BEST!

    We visited the Home Depot in Sports Arena on March 20, 2025, and had an exceptional experience…read morethanks to Mary Margaret. She helped us choose the perfect washer and dryer for our new home, taking the time to explain every detail, from installation and delivery to sizing, so we knew exactly what to expect. When I realized I had forgotten my Home Depot card, Mary Margaret went above and beyond to retrieve my card information, ensured my birthday coupon was applied, and even escorted us to the front register when her computer wouldn't allow her to complete the purchase without the physical card. In addition, Charles at customer service was just as helpful, and even brought some humor to the experience! This visit was a refreshing change from previous ones, especially given the significant purchase we were making. Their exceptional service, knowledge, and willingness to go the extra mile truly deserve recognition. Home Depot needs more employees like Mary Margaret and Charles, helpful, knowledgeable, and dedicated to outstanding customer service!

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    Dixieline Lumber and Home Centers

    Dixieline Lumber and Home Centers

    3.0(86 reviews)
    7.2 miMidway
    $$

    Everything went very well, the purchase at Dixieline very easy , they let me know when the…read moreinstallation was going to be, and the installers from Glenview, Juan and Chris were great very professional and efficient. No complaints at all.

    Disappointed with Dixieline Lumber after a recent door order. Bernie Torres and Sales Manager Ryan…read moreJamison don't communicate and offer any remedies. I ordered 3 new sliding doors and they sold me new construction sizes which are smaller then retrofit. I didn't even know retrofit was an option. I sent Bernie the measurements and confirmed with him these doors would work as replacements. He confirmed but when they arrived they were 2 inches smaller on each side. Additional labor was required which they initially said they would cover. About $750 with labor and additional materials but they ignore phone calls and emails. Last time I will do business with Dixieline. They are worse than dealing with a big box store. The worst part is the lack of communication. There was a solution, the solution required me to spend more money on labor and materials but Bernie and Ryan ignore requests. I confronted Ryan at the store and he told me what I wanted to hear to get me to leave but he never followed up when I sent him emails or text messages.

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    Sample Trex deck

    Hardware Source - hardware - Updated May 2026

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