Corporate needs to send an hvac tram to this location ASAP! I thought I was going to pass out in…read morethe office because the AC unit is not working! I feel sorry for the staff as I had much difficulty. They were swamped with appointments - wall to wall people and absolutely way too hot inside. Nobody should work in those conditions and the office should close until it is fixed . Patients with medical conditions can not tolerate that and I question if it would alter the specimens

Your plebotimist is excellent. Personable, kind compassionate. You name it, she has what it…read moretakes.Whatever you are paying this wonderful care giver, it is not enough! Quest is most fortunate to have her in your employ! Thank you Miss for your due diligence in seeing that I was treated in a most caring manner! Tom B.

This laboratory is located inside a medical building, easy to find and has a parking lot. I had an…read more10am appointment. Even though there were many people already waiting, the check-in process through the kiosk was smooth and efficient. You can check in either at the kiosk or online. I checked in at the kiosk. After checking in you just wait to be called. The laboratory was very busy in the morning but seemed less crowded after 2pm. I am afraid of needles, but the phlebotomists verified my information and performed the blood draw with care and precision, which helped me feel more comfortable. The only downside was the wait time. Most of the time they were behind schedule and I had to wait anywhere from 30 minutes to an hour. Everyone was attentive and accommodating. I am pleased with the quality of care and feel comfortable coming here. I've felt welcomed, safe, respected, and supported, especially as a person with a disability in that environment. I'm deducting one star for the restroom cleanliness, as the floor was covered with water or urine. Otherwise, a professional and well-organized experience. As a person with a degree who values quality healthcare, I appreciate the professionalism and care I've experienced here. Overall, I recommend this Quest Diagnostics Laboratory for laboratory services.

Firstly the parking lot is a money trap for those of you who may not be able to spot the small…read more sign , head in parking! Seems this parking for medical instances is revenue for Garden City at a cost of $15 with an administrative fee of $3.25 . If you're disabled or prefer to face outward for safety, good luck ...ticket was there within 15 minutes!!! Upon entering sits a woman who seems nice and once inside the actual test room is 2 check in computer kiosks . What if you're not savvy , no one there to help. The intake nurse phlebotomist quoted an immediate $30 dollar hold on my card when my co pay is $15. She quoted some arbitrary policy which made no sense to which I contested but just wanted to get it done. My final thought is if you want to get this done , not to frequent this particular practice which quickly became a very expensive day!!!

I typically hate having to get blood work outside my dr office, but sometimes you can't help but…read morehaving to get it done at a lab site.. Had to take my twins to get their labs done, so I went to the quest located in Rockville, LI. Site had great parking with is always a big plus.. Site was clean and easy to find in the building. We got there a bit earlier, I was hoping to be taken sooner, but it didn't happen. But, at least we were taking right on our appointment time. We checked in at the self check in machine, it was pretty straightforward to use. There was a worker at the desk if you needed help. Phlebotomist , did her paper work and handle both my kids. Her energy was a bit low, but maybe she was having a long day. Kids said she was good with the needle and they didn't feel it ( so she gets a pass ) I would definitely go back if I have to.

I had to come here the other day to get some bloodwork done and was dreading it all week (I hate…read moregetting blood drawn, I mean who doesn't?!). The first sign that it was going to be a smooth appointment was when I pulled up to the massive parking lot.. so many open spots to choose from! The second sign was that I was called into the room literally within one minute of checking in for my appointment time. Things were looking good! One moment later, I had the good luck of receiving Glenyss as my lab technician. I was a "chatty-kathy" as I always am when it comes to needles, but her bedside manner, friendly & warm personality, and sense of humor really put me at ease. I had to get two vials drawn and I couldn't even feel or notice when she transitioned to the second one. It was over before I knew it! I've had blood drawn several times in my life and this was hands down, the best experience ever! On top of all that, Glenyss gave me a sticker from the movie Cars, as I "seem to be a car guy." I literally felt like a kid again.. how cool! LabCorp, if you're reading this... Glenyss over at your Rockville Center location for sure deserves a raise! She's doing an incredibly amazing job and is a great asset to your company.

Parking can be challenging but once inside everything goes smoothly. Located downstairs on ground…read morelevel and closed for lunch 12:00 - 12:30. Everyone is kind, courteous and considerate. I highly recommend this location

Their phone line they do not care about, I had tried calling and left voicemails to no callbacks…read more The number only takes you to a short waiting time and then tells you that all associates are busy, and rather than keep you on hold, the number just makes you leave a voicemail. It seems not much was thought of when implementing their phone system, and I have had to find another provider to do my 5 panel drug test.

I seriously don't understand the bad reviews, so don't let them discourage you from making an…read moreappointment at this location. The service at this Quest location is excellent, the waiting room and exam rooms are clean, and all of the lab technicians are friendly and wonderful. I made my appointment online a few weeks before, arrived on time, and then you check in at the very, user-friendly tablet/kiosk. If you go early (7am - 9:30am), you pretty much get called in within a few minutes. I sat here for the 3-hour glucose tolerance test, so I was able to witness why so many patients were actually frustrated. More than half of the patients saw the kiosk and immediately started complaining/getting anxious with the technology before attempting to check-in; some showed up late, didn't come prepared with their insurance cards and scripts and then wondered why the technicians were not working fast enough; some people just sat there, didn't bother to check-in, and wondered why they weren't being called when there are clearly signs that say "check in here" by the kiosks; other people just flat out typed in the wrong information during check-in and had to check-in multiple times. Someone actually started arguing with the staff because they didn't have a "sign in sheet"... so, OF COURSE the techs/staff are not going to be nice to you if they are getting yelled at!

11/21/25 The waiting room was over crowded and the self…read morecheck-in process was too long. The treatment rooms were cluttered and dirty. The bathrooms were beyond disgusting and there was no toilet paper! The lab technician was impatient and not helpful.

Had an appointment on Labor Day for first appointment. I received a confirmation and reminder…read more Arrived and the office was closed. Waited 20 minutes no one came. I called general customer service which said today is a holiday. Another patient was also waiting. I guess Bioreference hasn't figured out not to schedule appointments on holidays. Will never go back!

I don't normally leave bad reviews anywhere, especially if it's just one person working I…read moreunderstand it can get hectic. but this place is absolutely terrible. Not only was there only one lady working but she kept messing up patient information when checking them in which led to me sitting there for almost two hours only for her to tell me I couldn't have my exam done because they were closing even though I made my appointment an hour and a half before they closed. I will never be coming back to this office and I recommend you stay away!

The front desk staff is absolutely disgraceful. There is no organization, respect, or order in the…read morefacility. They also have 5 chairs but constantly overbooking and allowing walk-ins. I would not come to this location

I was lied to by the person taking my blood test. She told me all of my labs were covered by my…read moreMedicare she said my secondary would pay for anything Medicare May not pay for. Needless to say I got a bill.. I explained what happened, the gentleman apologized, discounted my bill for the misinformation, said he was zeroing out my bill Well I got a letter from collection.. April 4th Called spoke to a supervisor they apologized said they would take care of it, I have a zero balance... May 24th another collection notice!! Same thing spoke to supervisor apologized assured me I had zero balance, would not receive another notice. TODAY June 20th I RECEIVED ANOTHER COLLECTION NOTICE!!! Spoke to ANOTHER SUPERVISOR!!! This is THE MOST INCOMPETENT COMPANY!!!! I WOULD NOT EVER RECOMMEND THEM

I've been coming to this location for years. I tend to always have Jenny drawing my quarterly blood…read morework. She never hurts me and I only get stuck once with needle. I don't have that luck at South Nassau Community Hospital. The office is always kept clean. The staff is very friendly. Jenny's graduated this year and hoping she continues to stay at this location. I always leave with a smile on my face.

Sunrise Medical Labs doesn't deserve any stars at all. If there were an option for negative stars…read morein this rating system I would award them -100 stars. Let me start by informing all American patients who patronize this lab that Sunrise Medical Labs is not an American-owned business. They are a subsidiary of a very large, global healthcare conglomerate named Sonic Healthcare Limited, an Australian company. This is important to know, because if you have a problem with Sunrise Medical Labs, Sonic Healthcare will not help you. Sunrise Medical Labs themselves did not address or respond to some very serious issues that I experienced at their lab. Sonic Healthcare's American corporate office also ignored my request for assistance. This lab is a disaster. Disorganized staff, extremely rude, uncaring staff, incompetent staff. Staff that didn't know the correct type of blood test, and, in fact, didn't even know what the blood test was. Staff that refused to escalate issues or even respond to valid, serious complaints. I'm confident this place would be shut down quickly if these issues were brought to the attention of the applicable regulatory agencies that monitor lab practices. Since healthcare is unlike most other businesses; dealing with what can sometimes be life and death issues, labs such as Sunrise Medical Labs should be held to a higher standard than other types of businesses. I cannot recommend this lab and highly advise anyone visiting this lab to be very careful and closely monitor the staff. This review is solely my opinion about this business and you might find that your experience differs from mine.

Khadine was simply amazing, she made it a seamless process from start to finish. She was…read moreprofessional, personable, kind and efficient. I also appreciated the updates on shipping to the lab. Will definitely be booking again.

So convenient and Khadine is great! She is always prompt, efficient and very professional. Khadine…read moreis a skilled phlebotomist and makes the process literally painless.