Had two occasions recently to get pest controlled (roaches and mice) at two different locations…read more Yelp pulled up Mr Pro as one of the search, reading all the reviews I took the call of setting an appointment with Mr Pro. Robert responded back in a timely fashion with an appointment within a days time frame that was really appreciated as living with pest is gorse specifically during pandemic. He was at the location(s) as promised and did a thorough job of inspecting around the unit to take care of the root cause. He ensured everything was taken care from outside and then treated inside with sprays for the roaches and mice traps inside the unit at all possible location with a warranty period. He knows his domain thoroughly and takes an extra mile to get rid of the pest. I wouldn't hesitate in utilizing his services again in future!

We had a squirrel that managed to enter our roof, so wanted that taken care of immediately…read more Mr pro came quickly and used his drone to inspect the roof for the different access points. He provided a quote which seemed reasonable and was able to schedule us in relatively quickly for the repair. The repair seemed to look good to me (at least from the ground level). He does provide a 6 month guarantee that the squirrel(s) won't get in again. FYI I had previously contacted 2 other vendors including Terminix. Terminix pricing was significantly higher.

Evans was responsive, courteous, honest, and made sure we had all the information before making a…read moredecision. I had originally described "just 3-4 nests," but when he came out and saw the whole house was infested, he didn't bat an eye! We're keeping him!

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

In addition to our semi-annualsprating, James removed a small bee hive and remediated two tent…read morecaterpillar colonies. Always professioal and courteous. Standard Pest has been our go to service for decades. A+

John explained every step necessary to eradicate the problem and ensured we understood what he was…read moregoing to do. He was pleasant and knowledgeable and we feel very confident in the service he is providing.

Lewis is amazing. He's so conscientious, caring, kind-hearted, knowledgeable and skillful…read more He gave us a fair estimate, and useful information about how to ethically evict some squirrels from several places: the gate house, in the steeple, and at a window at Empty Cloud Monastery. Now that they have new homes, he just came back and sealed up the entrances. He such a good guy with such deeply peaceful spirit we feel like he fits right in here. He's also overly generous, so don't take advantage of him.

I have requested same day service for a possible raccoon inside of my tenant bedroom. I appreciated…read moreit that Louis was dispatched later that day. He started the inspection outside of the roof and did not realize any large holes a raccoon can fit but the chimney. He installed a wire cage with an exit door on top of the chimney that would allow the raccoon to leave and not able to come back and the cost for that was $1000+tax. For a week and a half I am dealing with this problem and never resolved and no one follow up to check if the raccoon is still there. I called my handyman who came and saw there was a hole underneath of the roof that Louis was not able to find. I am really not happy with the service.

Russ and Brandon did an awesome job removing a bald faced hornets nest that was about 35 feet above…read morethe ground on the eave of the peak of my roof. In 95 degree weather they eradicated the hornets, removed the hive (unlike other pest management companies), and treated the area so the hornets do not return. The price was reasonable and the turnaround time was awesome. Email sent Saturday with a response on Sunday (side note, they are closed on the weekend) for a free quote on Monday. The service was then scheduled for Wednesday since Russ did not have a tall enough ladder. Great service!

Had a great experience with this family owned pest control company. Their prices are fair and they…read moreare very thorough. They helped me remove 4 wasp/hornets nests and got rid of all the spiderwebs around my home! No other company has been so detail oriented. They are responsive within 24hrs (via email too), knowledgeable, and you know who is coming to your house each time. I'm really sick of the large companies that don't really care, are in and out, and send strangers to your home. I highly recommend using this company.

They were on-site within 30 minutes, incredibly. A little pricier than the going rate but worth it…read more-- others wanted a four-hour window, two weeks out, or didn't communicate. Tech (Joshua) removed dead mice without charge or complaint, set out traps, provided advice, was very helpful. I am very satisfied.

We had an excellent experience with Andre D. He explained…read morewhat had to be done with our situation and made future recommendations to avoid Additional problems. We Would highly recommend this company/

Great service! They arrived at our new house and did a thorough spray throughout and left traps…read morehidden everywhere. We haven't seen a single bug/spider since. The owner and all employees are super nice and very professional and were able to accommodate our tight schedule with work, as well as safe products/sprays for our newborn baby. Great price as well. Highly recommended!

We use pest plus for past year now for quarterly insects and mosquitoes during spring and summer…read moreand they have been nothing but amazing accommodating and super knowledgeable. We are from ny and were freaking out when we first moved here with large ants spiders so many mosquitoes and more. Our exterminator LJ is amazing and so kind. They let us know before they arrive at property they answer all our questions and concerns and give us great advise for any new issues that occur. Nothing but the best and scheduling is amazing with Quinn. We are busy with kids and they have accommodated to all our requests especially during covid. Quinn gives us a heads up on any changes like new formula etc. and are always available a call away. Responds in timely matter via call and text which is a plus for me. Highly recommend pest plus! Will definitely keep using then and calling them back with any issues.

Bob is a trustworthy business owner. Had a Termite inspection in my home and he was honest and…read moreupfront and advised there was in fact no signs of termites at all. Thank you for your quick inspection and honesty!

Westfield Pest Control took $90.63 from me without notifying me that I would have to pay for…read moreanything. They admitted that they did not notify me. Instead they sent me an invoice and threatened me by saying if I did not pay said invoice it would go to Collections. In late 2021 I called Westfield Pest Control to ask for an estimate for mouse services. Amanda Blackman, the Office Manager and Vice President, was very nice over the phone. She listened to my request for an estimate and put it on the schedule. Oskar Cornejo, the technician, arrived at my home on the proper day. Oskar was professional but his visit consisted of walking around the property to talk with me and then to give me as an estimate for mouse services, as expected. Oskar gave me a verbal estimate and left. As a prudent homeowner I then evaluated that estimate and compared it to other pest companies in the area (i.e., Viking, Universal Pest Control). A few days later, to my surprise, I received an invoice in the mail from Westfield Pest Control. I had not requested Oskar to proceed with the mouse service so I was quite shocked as to why Westfield Pest Control was charging me. I emailed Amanda and I received a reply from Maddy Annicchiarico, the additional office manager and direct assistant to Amanda Blackman. Maddy courteously responded to my email to confirm that I had to pay Westfield Pest Control $90.63. I mentioned that I had not received any pest services. Maddy wrote that I would have to pay for the estimate. I mentioned that neither Amanda nor Oskar had mentioned that an estimate would cost money. It is also not on the Westfield Pest Control website. Maddy wrote to me: "I do apologize that no fee was mentioned but we do charge a fee for this service." Think about that for a minute: Westfield Pest Control admitted to omitting any mention of this fee. Yet they proceeded to charge me $90.63. When I said this was unreasonable they threatened to go to Collections with this. There's a term for this: it's called a shakedown. Westfield Pest Control decided to charge me without telling me first and then threatened me in case I didn't pay. How can I or anyone else for that matter trust this company going forward? Why did they charge me without telling me (and admit to this omission once I asked them about it)? The only answer I can arrive at right now is that the president of this company, Robert Blackmon Jr., prioritizes profits over people. And no one else at the company has the will or the power to change that policy. The business model of this company appears to be: surprise potential customers with an invoice and then threaten Collections in case they don't pay. If you are thinking of hiring this company I strongly suggest getting, in writing, an explanation as to whether and when payment is required. I have already raised a complaint with the Better Business Bureau and I will be looking to Westfield Pest Control's competitors for proper customer service.