Exceptional customer service. Dallas went above and beyond in helping me with my door hardware. He…read moreis extremely professional, polite, responsive, and knowledgeable at troubleshooting the split finish hardware I purchased. He was great at explaining and walking me through steps. I am a happy customer and highly recommend Home Hardware USA.

Our Westlock door knob going from our house to our garage self destructed on Tuesday temporarily…read morelocking me out of our house. After my wife came home and got me back in through the backdoor, I took the knob apart. The Westlock help line pointed me toward Home Hardware. I had never heard of them, much less been there. When I got there, Craig Tyler greeted me. I told him my situation. I expected to buy a new knob assembly. Westlock no longer makes the one we had. Craig took my zip lock bag with all the pieces and proceeded to rebuild it before my very eyes. He even rekeyed it to our key. It may have taken him ten minutes. I could not believe it. After putting it back together and slipping it back in my bag, we proceeded to head to the front counter. I asked him how much I owed. He said nothing. I tried to pay him for his time. He would not take anything. I joked with him about him being a brain surgeon after hours. No one or no company has impressed me like Craig and Home Hardware did on Tuesday morning in a long long time. I am totally sold on them. They have a new customer for life. As I said earlier, I had never been there before. They serviced a part they did not sell me. Hats off! What a breath of fresh air. This was old fashioned customer service at its best. It made me feel like I was back in the days I grew up in at a store in my neighborhood. By the way, I was able to put the door knob back together in less than 10 minutes without any issues. It works great!!! Thank you, Craig! Thank you, Home Hardware. As one of my favorite professors used to say: "May your tribe increase!"

Bradly in appliances sold us a dish washer. He was professional, kind, Charismatic, knowledgeable…read moreand exemplifies customer service. It was a very refreshing experience. He was totally focused on explaining setup, delivery, costs and all the details of having it delivered. He represented Home Depot well. Having a young man so enthusiastic about his job and insuring the customer was taken care of is rare nowadays and he needs to be recognized and compensated for his excellence

We got an estimate for carpet and tile. We had to go back to choose colors. We went 3 days to n a…read morerow and the lady that was supposed to help us wasn't there. The first time, they told us she was in a class but would be there the next day, but she wasn't. The second day, she called us and said she'd definitely be there the next day. That is today. She wasn't there. We've wasted 3 trips and have lost our confidence in Home Depot and will look at other options.

When I moved here 3 years ago, this Ace location was probably the best hardware store I had been…read morein. Shelves were stocked, clerks were walking around or stocking and ready to help you. Checkout was friendly, fast and easy. Today I went into the same store and couldn't find what I was looking for. I walked the entire store looking for an employee that would help me find it but I did not see a single employee anywhere! Even yelled into the back room but no reply. I did buy something else and went to checkout. There was only one clerk and she was struggling to checkout the couple in front of me. It took her about 5 minutes to get it right with them, although they only had 3 items. I won't be back to that store unless it is the only one left in Tulsa area.

Great staff Helpful & selection of plants & hardware for hanging curtains. Easy to find items.read more

Wick stop in for key cutting. Super cute store. Very friendly employees. Has a variety of items:…read moretoys/camping gear/tools/garden items

The people, the popcorn, the service, the old school mom and pop shop that has little tid bits of…read moreall the things you need !

Have a cabin on Tenkillerlake always try to buy locally! Need a Stihl blower battery powered. Went…read moreto this location and found the blower I needed and walked up and down isles looking for sales person couldn't find anybody! Stood in the middle of store and found no one! Finally went to check out and asked for help. She said she would send someone. Five minutes later a guy comes and I show the blower I want and he told me he needed to check inventory. Came back and told me they had none!! I did the same thing a month before on a stihl gas powered weed eater! Bought both in Keys Oklahoma!! How do they stay in business!!!

It's a hardware store, got what we came for. Not really much else to add, clean inside, neat.read more

We always find what we need here for a great price, tools aren't high end but suffice for what we…read moreneed them for. Service is always quick and hassle free. My dad loves this place so we usually get gift cards for him. They make a great gift!

This location is the best! It's much more organized than the 21st and Sheridan store. A lot more…read morespacious as well. It seems that they do a better job of keeping some items stocked. A bit out of the way (unless you live in BA), but if the other location doesn't have something in stock, check here because they most likely will have it. Tools at affordable prices, nuff said.

I saw something online that I wanted to see if the store had. I went in and asked the cashier…read moreperson if they could tell me where it was located and they said where it would be in the store, but it wasn't there. I went back to ask if they could help me more and they were able to figure out what I was looking for was online order only. But then they offered to allow me to order it right there in the store and it will be delivered to the store for free so great customer service clean store super quick and easy great deal on the item I needed.

To preface this, I do not like to leave negative reviews but TL;DR. Rude and condescending staff…read moreWalked in to get a bullet piercing valve to recharge a refrigerator with Freon, thought they may or may not have it but it was worth checking just in case since I was already nextdoor. Walked in, browsed the isles for a bit and I was greeted by an employee who asked if I had been helped but in a condescending tone like I was in the way. When I told her what I needed, she told me she didn't know what that was, I then told her what it was she replied with telling me that they didn't have it in a very rude manner. After being treated like a an idiot in a tool store when I came in knowing exactly what I needed put me in an ill mood and I will not be back.

They always have individual unique screws and other hardware. I like looking around since they have…read moresuch unique items for sale that you don't see anywhere else. Service is always good.

Sometimes it's good to go to a smaller store where it's easier to find things and there's someone…read moreto help you.

Once we found everything we were looking for, plus a few other things, it made for a smooth…read moreexperience. We came in looking for a couple mailboxes and numbers, and ended up finding Christmas presents for a niece and a little sister(which was great, and I even found something for me in the process). The associate i dealt with for my question about the mini kobalt tool boxes was very sweet and congenial.

Everything here is great but it's never a pleasant experience when I'm already here to spend…read moreunreasonable amounts of money and I'm approached by employees trying to sell me on things that they know I don't need. You have jobs because you are broke and have bills to pay. Don't ask me to spend money that you yourself would not spend. There's close to nobody doing their jobs and they prioritize self checkout, that's not very inclusive when it comes to elderly customers. These people don't care much about customer experience, just getting your money. Also a tip: you guys should be either having a company come clean your sign regularly or cleaning it yourselves. It makes this place look run down and abandoned