This is one of my favorite stores. One of the things I appreciate about this store is how helpful…read morethe sales associates are. I can always get help and get questions answered. I much prefer the smaller hardware stores to the larger ones.

When I moved here 3 years ago, this Ace location was probably the best hardware store I had been…read morein. Shelves were stocked, clerks were walking around or stocking and ready to help you. Checkout was friendly, fast and easy. Today I went into the same store and couldn't find what I was looking for. I walked the entire store looking for an employee that would help me find it but I did not see a single employee anywhere! Even yelled into the back room but no reply. I did buy something else and went to checkout. There was only one clerk and she was struggling to checkout the couple in front of me. It took her about 5 minutes to get it right with them, although they only had 3 items. I won't be back to that store unless it is the only one left in Tulsa area.

Had what I needed and found it for me. Lowe's did not has the faucet for outdoors, I would have…read morereplaced the whole thing! Showed them a picture of what I needed they got it and I was on my way!

No customer service will never go back they don't know there job and was no help at all been doing…read more this for 25 years and the attitude this place has is unbelievable. Thanks Mike for nothing.

I've shopped here for years and everyone that works there is always so helpful. Every time I go in…read moreI'll have at least 3 people ask if they can help me find anything. I don't know, maybe I just look lost! Ha! The store is always well stocked, and has a wide range of products, from typical hardware to bird feeders, bird seed, paint, BBQ seasonings and implements, grills, smokers, lawn equipment, chimaneas, specialized wood chunks like mesquite, pinion, hickory, live plants. It's really pretty fun to see what all they have! Ace gives that small store attention but plenty of selection!

Did not have a good experience at this location. Workers were not knowledgeable about the simple…read morepower cable question I had. Then they were very rude and answered that they couldn't be helpful because of liability reasons. I understand liability and risk well - this was just an unwillingness to help in an abrupt rude display. I like the helpfulness of ace usually and that's why I went there. I won't return. Neither should you. They look like a hobby lobby with hand cream and fancy soaps when you walk in - not a hardware store.

We purchased a dishwasher from Metro. I was really impressed with Jamie and Chris from Apex Custom…read moreInstal for their expediency and professionalism in getting it installed.

Sally business manager - I wanted to respond to your worthless and lack of knowledge to my…read morecomplaint. This washer and dryer does not work if I hold the buttons or touch them. If you are the "business manager" no wonder Cody and Clayton lack customer service. A 50% restocking fee is as ridiculous as your reply. Yes, we have spent thousands of dollars there and will not spend one penny more. Changing management there has destroyed what used to be a good place to shop. Do not go there! Do not trust them! Clayton, salesman, knew these machines had these issues and did not disclose to us. Just got his commission and he, Cody and sally say screw you!

We always find what we need here for a great price, tools aren't high end but suffice for what we…read moreneed them for. Service is always quick and hassle free. My dad loves this place so we usually get gift cards for him. They make a great gift!

Asked the manager to go in the back and verify that a tool was actually not there, even though the…read morecomputer said it wasn't. He had just gotten truck that day. And all of his people was busy, but him he was in his office, while his people were working. Simple request from a 66 year old man. He stated he just didn't have the time.

They have advised me in several problems I've had regarding painting, staining, and sealing. I've…read morefound them to be very knowledgeable and are willing to answer questions even if I'm not buying anything at that moment.

Just left this store and had to write this review while the very poor experience was still fresh…read more I'm currently in the process of picking a paint for my 3,000 square foot home. We're painting the whole interior, and I want to do it all at once. I've painted in the past, but I've always used Behr's Marquee and Premium Plus Ultra, but after reading a LOT of information online I decided I should give Sherwin Williams a try. So, I took the time to read up on what I could and packed the wife and baby in the car so we could go talk to one of the 'professionals' that are mentioned in most reviews. The people always say how it's such a value to have a professional who only deals with paint whom you can speak with at a SW, so I thought that would be nice! I'd love to talk to a pro! To say that I ended up talking to the least qualified person would be an understatement. This young man came up and was about as helpful as a touchscreen kiosk would have been, except that he didn't actually know anything about the paint. I asked him what the difference was between 'Emerald' and 'Duration' product lines and his response was, verbatim, "Emerald is our best and Duration is not too bad".... "Not too bad"? What kind of employees says that about their own product line?? By my count SW has about 9 or so product lines. So if Emerald is the 'best' and Duration is 'not too bad' then what does that make the other 7 or so products? Total trash? Garbage paint? When I pressed him for the differences he basically just repeated the same line about Emerald being the 'best'. The best at what? Color? Coverage? Durability? Uniformity? Needless to say, this was not the experience I expected. SW had the chance to explain to me the benefits of their paint, teach me something I didn't know, guide me in the right direction and make me a customer for life. They dropped the ball. Completely. I'm baffled that a company would place such uninformed and unhelpful people at the front lines like this. I left the building with the thought that I, a steel salesman, know more about paint than these "pros". What a shame.

Pros: so many things from my home are from Williams Sonoma. I have only had very good customer…read moreservice experiences here. Everything I have ever bought here has lasted for years and years and never needed to re-replaced. Cons: I have no issues with William Sonoma until today when I went shopping with a disabled friend who is a wheelchair user. Yes the store is mostly wheelchair accessible. But there's lots of stairs and so we were always looking for the area where the ramps were. We often found ourselves getting trapped in corners and having to reverse out. My friend sits in a very narrow wheelchair so she was able to fit through all the aisles. But I feel like someone in a regular size wheelchair would not be able to.

Pricy place with mostly good quality stock. Every kind of high quality appliance for cooking and…read moredrink making. Baking supplies, dinnerware, drink and drink making supplies. Lots of knives and cooking utensils. They do have spices and cook books. They do have crystal. Employees usually very helpful.

My husband and I came to Pacific Kitchen and Home located inside BestBuy after getting lousy…read moreservice at a Home Improvement store across the street. We were looking for a washing machine and the service at Pacific Kitchen and Home was FANTASTIC!!!!!! The employees were very helpful but also gave us space while we decided what we liked. Whenever we had a question, they were right there to answer it. We were in an out in less than 30 minutes and found a great washing machine. Best Service Ever!!!!!!