I have a five year old , all metal hose that failed…read more Shanna, the manager refused to honor the lifetime warranty because it is from 2021. And already a replacement from then. They have a hose in stock. I was told to get a box, pack it , pay to ship it, add a 10.00 personal check to ship the replacement back. That alone is 30.00 including the check and i have to wait to see if accepted SO: On line, 5 minutes in the car lot . There is no phone number on the warranty for the mfg in Massachusetts. Plan B... Overniight, The AP app, $33.00. Be here tomorrow. One star added to Ace for being open. New ownership here, new attitude for clients. They have lost a 30 year client loyalty from me & did not even look up my history. Very Short sighted - Shanna! In Fact, i am going to go to one star because she put the responsibility on me when she had the replacement in her hand.

Ace is the place " newer name here added Paul's Ace hardware …read more Hopefully not private equity buying up medical et al ? After inspiring spring Yelp Tucson Elite event yesterday at DiLuna on Campbell ; Nicci passionate presentation on seeds & organic seeds & planting I found the complete local Tank's organic line of " dirt" compost , fertilizer for 23$ 10lbs ( was 35 $ on Amazon) . It's supposed to rain tomorrow try to fertilize first ; Nicci said plant before rains . This ace big store with great customer service at Swan & Sunrise . The staff on the floor" always so knowledgeable & helpful. Plenty of parking in front .

Recommend: Yes for a SMALL Ace Hardware filled with caring Staff. Beware of the most atrocious…read moreparking lot I've seen since the 70's. And I mean atroooooocious parking! We've all been to many AH stores so the point here is that you'll walk in to an extremely if not ultra cramped store, IF you can snag one of the 7 parking spots?? It begs a serious business question, why on earth would you put an AH 'here'?? Okay, THAT being said, when you look at HOW the store is ran, I've stepped in here numerous times prior to this review and always, and I mean ALWAYS am greeted, and addressed if not numerous times if I can be helped to find anything, from almost every employee you bump into. I very MUCH appreciate that!! The store is extremely limited in stock variables when considering the other extremely large stores here in Tucson but the hospitality is top notch, IMO. Honestly, the store needs to be placed elsewhere since it's right downtown and really could bring in SO MUCH more business if repositioned, but again, that parking lot.... LOL. Anyways, great little store for sure, if you can get a parking spot. ;-)

I love an Ace shop and this one was great for what I was looking for and a few missing items for…read morethe kitchen. Certain things were definitely cheaper and other things that were clearly $1 cheaper. Things like soaps and cleaning g supplies cost more than a Target. I loved that they even had some Art Supplies here like puffy pains, acrylic paints, water colors and brushes. There were people by the door and every couple aisles or so for help.

Great used tool store. Lots of selection and I found the…read moreprices to be reasonable for what I purchased. The gent there was helpful and got us what we were looking for.

This place is the hidden treasure down the yellow brick road; you thought didn't exist…read more Need literally any kind of tool; tool items never seen anymore in any big box store, and then think about what your grandfather bought; it's in here! The walkways are certainly not disabled friendly, and barely cleared for those able. Don't take that necessarily as a negative, it's just that you can tell this place had been here just after the Ten Commandments were chiseled... I love places like these and if you ask the owner, he'll tell you if he's got it or not. Think like, if you take two Ace Hardware's, one Lowes/Home Depot stores (tool section only) and add it to two or three small towns' coolest little tools shops barely on the map, stick them inside of a store barely the size of a modern 7-11 and THIS is Kent's Tools in all of its glory. Recommend: If you absolutely live near or work this close and need it super fast. Otherwise, the unexpected and extremely steep prices on even rusted tools completely baffles me! I wouldn't have imagined a second hand store would have SOO many costly corroded tools... At least at Harbor Freight you can buy a new item and a warranty for a year for a few bucks more. I loved the store but the over zealous prices are a real turnoff.

*Large warehouse / store that carries parts and items for a large variety of needs- appliances, bbq…read moreitems, wall patches... you name it. *Prices vary on what you need. The part we needed was quite a bit and I appreciated the staff finding us a discount... this level of service makes me a repeat customer. * There are some items that you maybe able to find online... but here's the deal... when you need something now... you can likely find it here. Plus staff are helpful to make sure you have what you need and help problem solve. *There were only two staff and a constant stream of customers... I can imagine it may get a bit busy at times with longer wait times... but I noticed both staff took the time with each customer. So even if there is a wait ( which we did not experience)you get great service (which we did get!) *The entrance to the store is a little unassuming but there is signage. * Relived they are open on a Saturday 9-1pm

Knowledgeable and professional staff. Fast response to my…read moreneeds. Very large local inventory.

Beginner woodworking hobbyist in the Tucson area. Was guided here by the shop I'm working in. When…read moreI brought my purchases up to the register, the guy took an unusual about of time ringing up my items (6pieces total), when the total came up it was almost double what I thought it was going to be based on the signage and price labels on the wood itself. When I got the receipt, he charged me an extra piece of wood as well as for the premium wood, rather than the less expensive domestic wood that I was purchasing. Literally got ripped off. Left there with a bad taste in my mouth about them and possibly the area in general. Thought this was supposed to be a nice place......

For myself, a hobby carpenter, unfamiliar with many American 'exotic' woods, I find the staff most…read morecourteous, extra helpful and fair pricing. For these reasons, I drive from near the Tucson Mountain Park (far West-side) past many big-box stores - to Woodworkers Source. Jack Bybee.

Excellent service from everyone working there. Typical Tucson vibe where everyone is helpful!!read more

I have been coming to this store off and on for 23 years for my mom's home repairs etc. The store…read morepoorly stocked and never has anything you need. Also , most of the employees have no idea what they have in the store. Suggestion : make your employees walk around and inventory so they what they know what the store carries and what they don't.

I have been shopping here for years. Great products at reasonable prices backed by knowledgeable…read morestaff.

Can't say enough GREAT things about this company and the owner…read more When many of us are reeling from pandemic woes, these guys swoop in and save the day. They supplied my company with hospital grade germicide because we are still open and could not find it. Not only that, they didn't price gouge us, they went above and beyond. And met promised deadlines that were very difficult. They helped me, my staff and my clients and I truly appreciate them. Not only that, they did it with a smile. If you need anything this place sells, you need to check them out. Chris is a class act!!!

WinSupply has unmatched customer service and is a locally owned business. I had a bathroom…read moreemergency (broken pipe under the foundation) and only one bathroom in the house. I needed a few items right away. They let me know what they had in stock and I got estimates and shipping times quickly for items not in stock. Some items were delivered to my house next day. I can't recommend these guys highly enough. Their prices are competitive and lower than some of the other supply companies in town. Sometimes it's hard as a woman to shop for materials for the house. Not only did I not have any issues at WinSupply, they treated me with respect and worked with me to make sure I was getting what I needed. Thank you to David and your co-workers at WinSupply for a providing positive experience in a stressful situation!