I love this store. As soon as I walk in, someone is there asking me if I need any help. I love…read moretheir customer service. This is the best ACE hardware in Texas.

Great store, I always find what I need. Brian is also really helpful and knows exactly where…read moreeverything is and is knowledgeable about tools.

Friendly staff but no small engine repair service available. Will sharpen lawn mower blades well.read more

Nice hardware store. So easy to find the things you need without all the EXTRA stress of big box…read morehardware stores. Friendly staff and I never have a problem getting help.

Actually had a very pleasent experience in shopping at Ace this morning. As soon as I walked in,…read morean employee asked if I needed help. Usually, I am the one who has to hunt down someone to assist me. What a welcomed change! What I needed was two-cycle engine oil, and they were featured on an end-cap of the aisle. Easy enough! The staff member and I visited for a bit, and he provided some advice on which kind of gas to purchase in order to mix with the oil. The price seemed fair as it was a "name brand" item. Once at the register, the young lady cashier was very friendly and helpful. After today's wonderful experience, I may choose to shop here more often. It's closer than the Home Depot I normally shop at.

Great store! The staff is very helpful and friendly. The store is easy to shop. It's organized and…read moreclean. Fun to just look around while husband is getting stuff. Love the one in Keller TX!

We used Pierce Hardware for our kitchen remodel, and they were an amazing help!! I didn't know I…read moreNEEDED a Galley Workstation instead of a regular kitchen sink, but I did, and it's fantastic. All of the deliveries were timed perfectly for when the items were needed and their expertise and customer service are just top notch. A rarity these days!

I called these people looking for soft closing door hinges and I e-mailed a picture of them over to…read morehim. Even though he did not sell them he helped me locate them at a different store other than Pierce. After calling them and finding out they had them in stock I called the store back up and thanked them for going above and beyond. Wonderfully knowledgeable people and willing to help.

I love Ace Hardware - but all are not created equal. Some are even better than others, and this is…read moreone of the overachiever. Their pet lines are unbelievable...special collars and leashes and pet treata and bowls. I went in for a plumbing part and came out with a whole lot more. I always use my Ace customer number so I receive money off; good way to save some money. Service is top notch. They have true customer service. Plus all employees are knowledgeable. I love that!

Do you smell something when you first enter the FRIENDLY environment of a Ace Hardware store? You…read morebet you do, it's freshly made POPCORN, which tells you that the atmosphere that Ace Hardware wants to create is one like your HOME!!! The people there value your time and patronage!!! Whenever, I need something for my Jeet Kune Do (BRUCE LEE's method of teaching self defense) private training sessions, I come to ACE at Westlake because I know that they have a great selection of items for me to choose from at a reasonable price!!! You can find just about anything !!! Feel free to check out my INSTAGRAM: JKD Sifu Mike Goldberg or email me at grampsfu@yahoo.com.

My dad and I swung by here quickly to pick up some items we needed for a bathroom repair. It was a…read moretypical Home Depot visit. Nothing out of the ordinary. This location is crazy busy. But it was a Saturday so I expected a higher than normal crowd. Other reviews say the location is hard to get to which isn't wrong. If you're not careful and miss the turn in you will have to navigate through a shopping center and other highly trafficked areas to find the parking lot. I can see how it can be annoying but it's not really Home Depot's fault. Short staffed as always at the self checkout but they were doing the best they could so I will not dock them any stars. One person can only work so quickly and still be helpful. Overall good trip.

It seems from the 2 main big box stores that cater to construction needs, there is the Home…read moreImprovement store that stays clean and organized with wide aisles and friendly employees and then there is the Construction store that is a dusty mess, always dirty and messy, store is discombobulated and cluttered, aisles closed off with retractable gates, and resembles a commercial construction site with the trash and dirt everywhere. This particular location is a true representation of the later store, the commercial construction store. With the business I am in, I have to frequent Home Depot rather than the other big box store because this is where my business has a corporate account. I've avoided these stores for so long because it's always been hard to find things, and even after so many years, no store is the same, and learning the layout and structure has a bit of a learning curve. This one is no exception to the rule. Driving through the extremely tight parking area full of construction vehicles to long to fit in the small parking spaces designed for compact vehicles is a challenge. In what should be a straight row of cars, it's a maze of zig zagging past long trucks, trailers, and trailer hitches that protrude from the ends of the parking spots, getting two vehicles to pass each other untouched is a feat. Let's talk about the covered area at the Pro Zone as well. Some are drive throughs, others have parking, there isn't any consistency. This one has a few parking spots under the cover, though directly in front of it supposed to a loading zone that has no traffic pattern indicated. It's a free for all, the painted lines don't really define any specific area and there isn't any staff to make sure things run smoothly in that area. Good luck in this area. The parking lot in general is a cluttered mess with pallets of products randomly placed around with no organization, there is trash and debris everywhere, almost as if it's been a decade since a cleaner came through. This is an area that truly looks like a messy construction site where no one takes pride in the work space and just throws trash around and places merchandise anywhere it can fit. The store inside isn't much better in relation to organization. The shelves are marked which helps, but to many aisles that I frequent are to often blocked with the retractable gates, even tho no one is in the aisle with any ladders, mobile stairs, or lifts. I to often have to unlatch the barricade to get to what I need for my job. Walking in, I saw 7 employees, 2 were actually helping other customers at the counter, the others were just standing around talking amongst themselves. Walking the store it's common to find 2 or 3 walking or standing just talking with the other staff, oblivious to the customers around them. I ask for assistance when I need it, tho I tend to judge a store by how attentive their staff is to customers around them. In the past 4 years that I've had to come here, I can count on one hand how many times an HD team member asked if I needed assistance finding something. As a professional I have to come here, however on my own time, I avoid this and other HD's like the plague. I prefer organization, cleanliness, and a cordial smile when passed... that's how I run my construction sites, I'd expect the same from other professional businesses.

Lowe's gives the sam old vibe. Lots employees are around but, they never ask you if you need help…read more I tried to talk to a rep in a different department but, he ended up dodging me. I decided to go up to another employee and ask him where the dehumidifiers were. He said, I'll ten. Then he looked at me like I was crazy for not knowing? I went to Aisle 10 only to find a slim, pricey and picked over selection of dehumidifiers. I decided to take my business to Walmart. As, I was walking around I noticed some large work wear attire. Looks like a new edition to Lowe's. Overall, the employees keep to themselves, there was not a variety of dehumidifiers that were pricey and new Work wear is being sold.

The service at this store is awful. Mouthy unhelpful condescending employees with no customer…read moreservice training. Is a nightmare to try to do business at this store. I devise to avoid this store. The latest issue is I tried to return a craftsman drill where the handle to the drill cracked open. They gave me a number for craftsman and told me good luck. They did not have another on to buy. The customer service was a complete waste of time and so was the tool department.

Customer service went from fantastic last year to not so much currently! When they don't have the…read moreproduct or items it's simply sorry about your luck look from the team. Perhaps a training of the fact that they work for us! We don't need their attitudes! We might already have one! Lol . Simply put the sales team seems to smile as though they don't care who an item is needed that's not in their line. It's happened several times. It won't happen again. I honestly feel like I work for them! Lol it's not the same old Ace!!!!! Hospitality training by the sisters at the front counter lol could be a first step! I bet they were mean girls in high school!

Small selection and be prepared to pay double. Very expensive for knock off products.read more

Jose the manager has zero manager skills. He is rude and condescending, and dose not see customers…read morebest interests in hand. As a result i went to Basspro and spent 5000.00. That could have have been spent there. What a shame normally i love Atwoods.

This is where I always buy chicken feed. The well stocked hardware and pet supply store has…read moreeverything I need and its convenient location is an added bonus. Their large selection of feed and farm supplies is well-organized, making it easy to find what I'm looking for. The clean and well maintained store makes shopping easy. Staff readily provide helpful and knowledgeable assistance, answering questions and offering guidance. This location has pet supplies, hardware and farm essentials, everything you need. This location dependably meets all ranch and home needs.

I love some Reeves hardware. In fact, I'm about to go there right now. They keep me from having…read moreto go in town and they have nice knowledgeable. and they actually know what you're talking about. It's very refreshing.

I've been here a few times and they are so helpful. I came in today for a small unique item and the…read moreemployee knew exactly where they were and helped me get exactly what I needed. It's nice to have small town friendly service with a good variety of hardware items!