Went in with spare keys for vehicle to be cut and programmed. Stephanie offered to cut the chip out…read morefrom my original key so she would only have to program 1 new one. After hesitation and questioning her, she assured me that it would 100% work. After destroying my original key, and an hour and a half later, I'm stuck using tape to hold my chip over ignition switch, and using pliers to turn the key & start my car. Contacted management/owner and will not resolve the issue of their staff destroying the original key I came in with. If she couldn't do it without knowing it would work, or they'd stand behind it if it didn't, she should have stated that up front, and not damaged the original. I would have went elsewhere. Management/owner is stuck on offering no resolution since the new keys weren't purchased through their store.

I moved back to Gonzales 16+ years ago, It is refreshing and…read moreto see a team of people that still have the genuine sense of assisting, empowering, and strengthening their community. The culture of this local favorite business is the best. Every team member for the last 16+ years, have all been so knowledgeable, friendly, and supportive to empower my DYI projects. I can say I have always got more than I paid for with the products, supplies, and project problem mishaps avoidance wisdom shared from this team. The employees function as a team of community members. As a community we are blessed to have our ACE Hutch's Hardware Store. Stop by and visit this local favorite and their incredible team. Purchase with Confidence!

They are always competitive on flooring and they also make keys, mix paint and help me with the…read moreitems I need. the staff is great to deal with and knowledgeable. The owners will greet you whenever they see you.

They provided and installed 3 toilets for us. Everything about the experience was good, from…read moreshopping at their store to the installation. The installer was professional and did an excellent job. We would definitely use Marchand's again.

Locally owned. Everything you need and great service. Rental items from saws to lawn mowers. Great…read moreselection of lawn equipment by Stihl, Echo, and more. Tool repair shop that's very efficient and reliable. 3-4 people at all times on the floor to help with finding what you need whether it be cleaning supplies, plumbing, electrical, lumber, tools, paints, burners, black iron pots, lawn supplies, and more. I bought the Echo battery operated trimmer, blower, and weed eater 4 years ago and still using them. I bought 2 batteries with 5 year warranties and recently had to exchange them due to going bad. Both were replaced without question in less than a week because they were not in stock - Great service at the counter in the back and front. Everyone welcomes you when you walk in. I'm on my way there now. Imagine going to a candy store and finding all of your favorite treats !!!

Good customer service here. This store has a lot to offer plus they have all Stihl products! They…read morealso do repairs. Just as good as Home Depot or Lowe's, with more knowledgeable and helpful staff. Even have some food products which are fun to see at a hardware store including hot sauces. Only complaint is when I took my Stihl weed eater to get repaired, it cost $30 more than we discussed... Additionally- added this well after initial review- twice I've bought a new Stihl product, and twice they've both had no box, user guide, manual, warranty information, and one even no serial number on my it. Not sure what they're doing, but it's wholly unprofessional, especially considering the price of Stihl equipment. I thought the first time it was just a fluke. My Stihl rating as a dealer is 1 , also because of the elevated repair price compared to my quote. My experience here started strong, but soured after a few visits. If you're not dealing with any lawn/garden equipment, this is still a good place. But I'll go to another spot for my Stihl stuff in the future.

My ratings is in between. It is a small hardware store trying to be a mini Home Depot. What comes…read morewith that is usually higher costs for most items, but you cant beat the customer service. They are quick to ask if you need assistance and know where everything is. Dont look for too many options. What you see is what you get. I wouldn't avoid having to use this place if I know I can save money. But sometimes the convenience is worth the extra cost.

From the owner: We cut Keys Traeger Grills…read moreMix Paint and customize color Echo Products Plumbing supplies Electrical supplies Nuts & Bolts Garden Flags Windchimes Circle E Candles

They sold my elderly mother-in-law 2 full grown chickens, that are in fact roosters.... When she…read morecalled about it, she was told "no refunds" and that the store was full and she couldn't bring them back. Mind you she is so old she does not drive, uses a walker, and has a nurse with her. Someone here saw and took advantage of an elderly woman or has no business working in a farm store if they couldn't tell the difference in a full-grown chicken and rooster!

Love this place. It's conveniently located close to me, has everything I need for my dogs and great…read morecustomer service! They're always a bit busy when I go in and I completely see why. The girls in the front are always really knowledgeable about pet shots when I have asked before. Will definitely return.

Their customer service is out of this world! I've always had a great experience, will not go to…read morethe national chains for my lumber needs.

Couldn't find what I needed. but they offered plenty of help. Prices are comparable wood and…read morebuilding material is just high right now.

Rude and inconsiderate. I called and the woman whom answers the phone was short and abrupt in…read moreanswering. Cut me off in every sentence.

From the owner: V Purpera & Sons Lumber Co Inc is a hardware store and lumber yard located in Gonzales, LA.read more

They gave me a good price and good service. The discount for having a Lowes card saves a lot. My…read morenew refrigerator had to be brought upstairs and the guys they sent were great. I just ordered a dishwasher and it was 40 percent off.

Today I was trying to find a microwave from the Gonzales LA Lowe's on Airline Hwy. I called over…read moresix times the service desk tried to get the appliance center or a manager. Six times I was hung up on. I did not want to my husband on a wild goose chase and them not have there. I than called Walmart the service lady went out of her way to go and check for me. They surpass Lowe's by far .

Very professional with real people answering the phone and with prompt service. Specialist on staff.read more

Alford Safe and Lock hold they keys to my heart!…read more Don't waste your time getting keys made at a big box store. Alfords is quick, affordable, and great service. Recently, we lost an old motorcycle key. The local Honda dealership told me it would cost $300+ and my soul to replace. It was causing such a headache to figure out! I brought the gas cap lock in to Alford Safe and Lock and walked out with two new keys within 15 minutes for a very affordable price. I'll be a customer for life. Also, they have the coolest old safes to check out while you're waiting.

Inadequately trained staff in the rental department coupled with unsafe antiquated equipment caused…read moreabout $3000 worth of damage to my vehicle. At the encouragement of the manager, I filed a claim with their insurance Sedgwick feeling confident Home Depot would take some responsibility for this claim. Sedgwick determined that no fault on either party could be determined and the claim was denied; even though it was clear that equipment was faulty, staff was not trained and procedures were not followed appropriately. I've been a loyal, consistent, dedicated customer of Home Depot for over 20 years but not any more. I'm taking my business elsewhere. If you rent equipment, pay close attention to detail.

I never take the time to write reviews, but here we are. Never experienced more incompetent,…read moreunhelpful employees from any store. I wasn't expecting anything great from them, but I needed help to find a simple tool for applying wallpaper. I had to use my phone to find the aisle and section after asking several employees first who nonchalantly told me it was out of stock. They were too lazy to walk across the store to the aisle it was in to find it.