I would like to say the Ms. Adrien is a dream to work with in the grooming department! She has help…read moreget my pup who is a tad nervous, in shape when it comes to grooming time!

I wish there was negative ZERO stars to rate this location…read more RUN FAR and FAST! Absolutely horrible store location! I am incredibly disappointed, to say the least at the negative customer service I experienced today at store #2296 grooming salon today. I am a disabled veteran who has been having my dog groomed at this store location for over a year with no issues. My 13-year-old senior dog Kanye's scheduled appointment time was at 6 pm. We arrived on time and had to wait 15 minutes before even being acknowledged. Once Ms. Celeste finally acknowledged us and begin her routine inspection of our dog, I explained to her that the scheduling system would not let me input the normal notes I leave for each reservation stating Kanye's health condition and request for express service due to his age and that the system instructed me to let an associate know what my notes are upon arrival. At this time I was told by Ms. Celeste that she was aware of the issue and that she would also recommend express service but she did not have time to provide that service for Kanye. She also stated that she does not offer express service for her 6 pm appointments. She ultimately refused to service my dog at our scheduled time, while offering for us to try to schedule again next week. When I expressed my concern about the lack of communication on the store's part, she called her manager, Ms. Julia to handle the complaint. When I relayed my concerns to the manager, Ms. Julia she confirmed that the store would not honor the scheduled appointment time and that I could schedule some other time. She then hurriedly said the next available times and when I asked her to repeat them she stood still and stared at me for about 2 minutes, then stormed out of the grooming salon. I asked another employee if they could help us schedule a new appointment time (grooming barber) and she radioed back to Ms. Julia to see if she was returning to finish assisting us. At this time Ms. Julia came back into the grooming salon and stated that she would not repeat the next available appointment times and asked me to leave. I asked on what grounds and she said because she can't help me and will not repeat the next available times for us to return. I reminded Ms. Julia that the only reason I am having to reschedule is because of the store's lack of communication she decided to get an appointment card and write the available dates and times down on it. A simple phone call letting me know about the express service in advance and a genuine apology for the inconvenience would have been the professional way to handle the scheduling issue. My complaint was handled unsatisfactorily by the manager and Ms. Julia's threatening and hostile tone and handling of the situation in front of my special needs 11-year-old son is truly distressing and goes against PetSmart's code of ethics.

They sold my elderly mother-in-law 2 full grown chickens, that are in fact roosters.... When she…read morecalled about it, she was told "no refunds" and that the store was full and she couldn't bring them back. Mind you she is so old she does not drive, uses a walker, and has a nurse with her. Someone here saw and took advantage of an elderly woman or has no business working in a farm store if they couldn't tell the difference in a full-grown chicken and rooster!

Love this place. It's conveniently located close to me, has everything I need for my dogs and great…read morecustomer service! They're always a bit busy when I go in and I completely see why. The girls in the front are always really knowledgeable about pet shots when I have asked before. Will definitely return.

I guess I should have expected this with looking at the bad reviews of this store…read more I booked my two dogs early in the week to have grooming appointments today. When I arrived I was told that the groomer quit and they couldn't fit me in. Would have been nice to get a call to tell me not to come but moreover they said their booking system was new and couldn't find my contact info. Couldn't offer a spot until a week from today. At least put your customers at the top of the queue when you mess up or offer a discount. Absolutely awful, don't waste your time here!

The worse pet store I've ever been too. Nobody would help you at all. People would sit on their…read morephone and would tell you that someone will come . No one ever came . I've waited 20 mins before I got service by one of the people that was on their phone . When I told them again then the guy got up. Rolling his eyes with the girl next to him .He was rude and was slamming the cups for the fish. He had a attitude and was the worse experience I had buying my first fish. The lady up front who had brown hair was with him on this phone was also rude with a attitude. No body was in the store except for me and my husband and a father with his son. Their is no Reason for people to be this lazy . Would never come back again.

This pet store has excellent customer service and great people caring for the pets inside, which is…read moremost important! They were having a sale on reptiles, fish etc. because they are converting be being a grooming facility only officially. I bought a snake from them that was quite large (aka he'd probably been with them a while because he was one of the only ones left) but friendly as a puppy dog.. They cut me a deal on his existing enclosure to make it worth my while/he'd feel right at home at my house. Thank you so much for being really nice people and raising a baby to be a big ole' peach and I'll take wonderful care of him for ya :) p.s. let me put it out there: I have previously owned reptiles & large animals and know how to care for them, don't commit before you what you're getting into care/timewise with any exotic breed

I read Austin I's review and I have to agree about the smell...HOWEVER, I notice that dog smell at…read moreevery place my dogs have ever been groomed. I'm not sure how to eliminate that odor aside from heavy air fresheners that might have an adverse affect on our pets. I have used several different grooming places in the Baton Rouge area. Pet Planet is the most economical place to get your dog's groomed and they do a good job. I have two schnauzers and they always look and smell so much better after their visit to the "beauty parlor". I once accidently cut my dog attempting to trim his nails and I was horrified. They take care of the clipping and grinding...as well as the anal gland suppression that I REALLY want to avoid. It's important that my dogs love me. lol

Great prices clean and organized store Friendly staff are…read morevery helpful and knowledgeable

From the owner: Your neighborhood Pet Supplies Plus has everything you need for your furry, scaly and feathery…read morefriends. Our shelves are stocked with the right products, including a wide selection of natural and made in the USA products. Easily find all their favorites at prices you love, whether you shop with us in store or online using free curbside pickup or same-day delivery. As the nation's largest independent pet store with 700 locations and counting, we make shopping local simple.

Not sure if the older lady that works there is the owner or not, but incredibly rude. Not helpful…read moreat all, disrespectful and very condescending. We want to support local businesses but places like this make it hard to support. Will not be back.

The owner, He is very rude to most customers, you ask him a question and he acts like you're…read morebothering him. He needs to learn to be polite to customers, customers are the ones that are putting money in your bank account.

The owner was extremely helpful. It was such a large selection and he was very knowledgeable…read more Coming from out of state and needing some guidance since our regular selection was not avaliable. Thank you. If ever in town again we will come straight here!!!

I felt like I was coming home for my pets. These people get it. I buy premium dog food for my…read morepuppers because it's better for them AND in many ways it saves me money. First, I can feed them less because there are less fillers which saves them calories and lowers my bill. Also, my dogs are healthy. They have good coats, ears, etc. So less veterinarian bills. They have almost all the Fromm's dog foods. They have other good brands too but I've been buying Fromm's for so long because they are consistently a good food and all of my babies like it, regardless of which flavor. So it's a major win. They also have healthy treats, good leashes and collars, toys, etc.

I've been going here for years to buy Fromm's dog food for my fur baby. Everyone is always so…read morehelpful and knowledgeable.

The prices of the Dr. Elseys cat litter are lower than the other pet stores. They are very willing…read moreto answer any questions you have.

By far the most knowledgeable and ready to serve setups and breakdowns. Seth does what he promises…read moreand works his heart out. If you are in NOLA area give him a try. You won't be disappointed.

From the owner: Salt Water Aquarium Specialists! Coral, fish and supplies sales, Aquarium maintenance services…read more Custom builds and installation. Cherry picked corals and healthy fish!! Coral Fever stays on top of the newest and best technology in the aquarium industry! Don't settle for less,.. shop with and get educated by The Best at CORAL FEVER!