This was my first time using Yates Dry Cleaning, and I have to say I was extremely impressed with…read morethe experience. From the moment I walked in, I was greeted with professionalism, friendliness, and excellent customer service. My garments were returned looking fresh, clean, and perfectly cared for. The attention to detail and quality of the work exceeded my expectations. It's clear that the team takes pride in what they do and truly values their customers. Thank you to everyone at Yates Dry Cleaning for making my first visit such a great experience. I appreciate your hard work, dedication, and commitment to providing top-quality service. I will definitely be returning and recommending your business to others. -- Jamar DeJan

I was a loyal customer of this dry cleaner for several years and trusted them with numerous…read moregarments, including dry cleaning and tailoring. Unfortunately, my experience has been deeply disappointing and has permanently changed my view of this establishment. In June 2026, I received a dress back damaged. I had worn the dress only once before bringing it in for cleaning. The dress cost $470. After I reported the damage, I was asked to provide the retailer's website so they could verify the cost and arrange reimbursement. I was later told the business was waiting to restock the dress, with no estimated delivery date. I explained that I preferred reimbursement rather than having the business purchase a replacement on my behalf. What made this experience particularly troubling was a subsequent phone conversation with a member of management. While I was calmly and respectfully discussing the damaged garment and seeking a resolution, the manager stated that she would not be treated "like a slave." As a Black woman whose family has a personal history of sharecropping and whose father grew up during the Jim Crow era, I found that remark deeply offensive and completely inappropriate in the context of a customer service conversation. Regardless of intent, that language was unnecessary and caused genuine distress. When I asked for the owner's contact information so I could address my concerns directly, the call was ended. I called back and spoke with another employee, who apologized for the interaction and indicated that someone would follow up. I appreciated her attempt to help. However, I subsequently sent a formal letter to the owner detailing the damaged garment, the interaction with management, and my concerns. I never received a response to my letter. I eventually received a $400 check and a $100 store credit. Although I received some compensation, the check did not cover the full cost of the dress, and the store credit is of no value to me because I will never return to this establishment. After years of loyalty and patronage, I expected accountability for the damage to my clothing, respectful treatment, and the courtesy of a response from ownership. Instead, I was left disappointed by both the customer service experience and the lack of communication from the owner. For me, this is about more than a damaged dress. It is about how a business treats a longtime customer when something goes wrong, the language used during a customer service interaction, and whether management is willing to take responsibility and address legitimate concerns. Unfortunately, this experience has permanently broken my trust in this business. I will not be returning. I hope management takes these concerns seriously and recognizes the importance of treating every customer with professionalism, respect, and accountability.

If you need a tailor these are the folks. They know what they're doing! They fixed my zipper on my…read morecoat and took up the sleeves on the coat as well. Made it a perfect fit. They fixed the inseams to my pants! Check them out.

Is an Honorable business. They mishandled an item but have satisfied me with their response.read more

Clifton Cleaners came through again for me. I needed alterations to my dress and needed a short…read moreturn around time. It was delivered right on time and they used the extra material to surprise me with a matching mask! Check them out for all your dry cleaning and alteration needs. They come to your house and their prices are reasonable.

THE SINGLE BEST dry cleaner I've ever used in my LIFE! The Owner, James G. is an upstanding person…read moreand the quality of CC's work is beyond reproach. I HIGHLY recommend CC's for all your dry cleaning needs... you will NOT be disappointed!

I've come to Kim's many times for alterations and they knock it out of the park each time. Can be a…read morebit pricey, but I would rather have something done well, especially on expensive clothing items, than have it done poorly and not be able to fix it. Julie takes her time with each customer and really shows you her full attention to make sure the alterations they make are exactly what will look and fit best on you. Not to mention, Julie and all the staff at Kim's are always super helpful and friendly. I count myself lucky to have a business this reliable right down the street!

Had some pants that needed to be hemmed. Took a week to get back which was no problem. Paid $70…read moretotal for three. They did a great job but I didnt expect the cost. Then again, I should have expected that in the area. My pants were less than $25 total thanks to a great sale but I guess in the end I made up for regular price after hemming them. The joys of being vertically challenged! Ha! In all, I would return again but now I know what to expect. Parking is limited. FYI

the owner and management go above and beyond on making sure their customers are taken care of! The…read moreprices are unmatched along with quality of work done.

Customer service is amazing! Went out of their way to assist a local military member. Thank you…read moreZIPS Alexandria!!

I did not get an item dry cleaned or altered, but I did receive fantastic service that is…read moreabsolutely worth mentioning: I was in town for a conference and didn't realize until I was unpacking that my pencil skirt hem had completely fallen, all the way around. I walked by this place while wearing said skirt on my way for coffee before the start of the conference to find out about hours and estimated price so I could come back later. The gentleman working there said it would be $10 and that they were open til 7pm. When he looked at my skirt he offered me several safety pins for the mean time, and then I think he took a second look at me and realized my inaptitude and offered to pin it up for me right there, while I was wearing it, for no charge. When I came back later that Monday night thinking it could be ready by Wednesday night, he was honest that it probably wouldn't be done til Thursday morning (I had to be already wearing it Thurs morning at 6am #lightpacker) so that wouldn't work for me, but I appreciated the honesty and the unexpected above-and-beyond service!

I've been using them near weekly for over a year now. They're always friendly, know me and my…read morehusband by name, and are professional. I've had both dry cleaning and alterations done there. Always excellent!

Ann's Dry Cleaners did a superb job cleaning my dress shirts. The shirts came back 100% clean and…read morewell pressed. The service is quick and the owner is very nice. The value is comparable to nearby dry cleaners. With over 20 years of service, there's a good reason the place is still around.

Not only are the dry cleaning services excellent, every alteration we've asked for has been…read morecompleted perfectly. We trust Ann with everything -- cleaning, pressing, altering -- and haven't been disappointed in two years. Thanks!

Milak is the bomb. He works very hard to get you in and out of the line quickly. Late on Saturdays…read morethe line can be very long, this young man does everything possible to make the wait time painless. Heads up Malik for his speed and effort to make it work. Jaime, Malik is an assess to your business.

On April 3, 2026, I received a brand new dress from Amazon that I purchased for an upcoming event…read more The dress was red, black, and white, and still had the original tags attached. Because it arrived tightly packaged and wrinkled, I took it to the ZIPS Dry Cleaners on Saint Barnabas Road simply to have it cleaned and pressed before wearing it for the first time. When I picked up my clothing order, I did not immediately realize that the belt to my dress was missing. Unfortunately, I discovered this while getting dressed to attend an event, therefore I was unable to return to the store right away. During my next visit to ZIPS, I brought the issue to the attention of the manager. To her credit, she initially appeared concerned. She searched for the belt personally, reviewed camera footage, and informed me that she had seen the belt on the footage but would have to look at the various cameras to try to trace it, but believed it may have accidentally been picked up by another store that also processes garments through their location. She assured me she would call me back with an update. That call never came. When I returned again to pick up the order I had dropped off when I initially spoke to her, I followed up with the manager myself. Once again, I was told that she had not yet heard back from the other stores but promised she would contact me. Again, there was no follow-up communication whatsoever. Yesterday, while dropping off another load of clothes, I asked about the status of my belt yet again. This time, the manager admitted that it appeared my belt had likely been given to another customer. The solution offered to me for losing part of my brand new dress was a $15 credit on my ZIPS account. The issue is not simply about the monetary value. The dress cost me $40.99 plus shipping and handling, was brand new, and is essentially unwearable without the matching belt. I cannot return it to Amazon after this amount of time and claim it arrived incomplete because it did not. ZIPS lost part of my garment through negligence. What has made this experience even more upsetting is the complete lack of accountability, urgency, professionalism, and communication throughout the process. I had to repeatedly initiate every follow-up conversation myself. No one ever proactively contacted me despite multiple promises to do so. Before leaving the store yesterday, I requested the corporate office information because I felt this matter deserved escalation. I was told the information was listed on the receipt. However, as someone who works in technology, I could clearly see that the email provided was simply the local store email with the store number parsed within the email address, not actual corporate contact information. I purchased a home in this area a little over a year ago and truly hoped I had found a reliable, affordable dry cleaner that I could continue supporting long term. Instead, this experience has left me deeply disappointed and honestly concerned about trusting ZIPS with higher-value garments in the future. If a simple missing belt is handled with this level of indifference and poor communication, it raises serious concerns about how customer property is valued and protected overall. This entire experience has been frustrating, disheartening, and unacceptable. I hope that corporate sees my review and reach out to me. If I would have seen that bad communication and losing or destroying things were a trend of this location (per the reviews I just read) I would have NEVER trusted them.

Great customer service-polite and friendly Pick and…read moredelivery was a breeze. You would even get a text update Got my clothes neatly Packed , folded and smelling clean Reasonably priced compared to using hotel laundry service

Great communication, excellent pick up service, drop-off is a breeze!…read moreLaundry is perfectly folded and had a clean, light scent.

Inside a strip mall, Laundry Station is a spacious laundromat with good service, reliable machines,…read morea snack counter, and places to sit as you wait. There's parking out front.

$30 to wash and fold almost 3 weeks worth of laundry, amazing! Laundry has been the last thing on…read moremy mind since I'm always traveling but laundry station saved the day. $1.49/lb for next day pick up and $1.99 for same day pick up. I paid $27 for about 18lbs and an extra $3 to have them wash my whites, reds, and colors separately. Dropped off at 4pm yesterday and picked up around 1pm the next day. I will be using this service at least once a month (: