I would like to start my review by saying that I have never owned a cat, a dog, a rabbit, an…read moreelephant:-) not even a fish. Unfortunately, I have never experienced the pleasure of owning some type of an animal. Thanks to mama Flora. She had always injected the fear in me. Not to get close, it will bite, attack, harass.. I have few friends that do own dogs and cats. One of my friends wanted to go check out this place and see if she could adopt a cat and replace the cat that she had that passed away 6 months ago. She couldn't wrap her head around the devastation of losing her cat Katy. With that being said, she asked me to go with her to this animal shelter and see if she could adopt a new cat. I agreed and went there like 2 weeks ago. There was this one cat that she instantly fell in love with, did all the paperwork with their staff, got all the information pertaining to the vaccines, immunizations, medications, & vet information. All the employees were caring, nice professional and helpful. The shelter was nice and clean. Established in 1903. They also do dog training, have pet supply store, animal control, workshops & kids programs. She had tears of joy in her eyes after adopting her new cat and named her after her late cat. For me, all this was new. Who knows, maybe one day I will adopt a cat and give it to my mama and she will get used to the animal.. hours of operation are 9:30am-5:30pm. Seven days a week. We parked outside and don't know if they have parking or not. The entire process was quick, fast, effortless, and seamless. Good luck to my friend & to her new cat!! Thank you staff at this adoption rescue center and Pasadena Humane!

I have volunteered with Pasadena Humane for about three years, so I'm not writing this lightly…read more Today I brought in a stray dog I found, hoping for basic intake support and guidance. The only assistance provided was a microchip scan, and I was not given any meaningful direction or help afterward. I left feeling dismissed during a situation where I was actively trying to do the right thing for an animal in need. As someone who has previously supported this organization, I was genuinely disappointed by the lack of communication and care in that moment. I understand shelters can be busy and overwhelmed, but clearer guidance and a more supportive approach would make a big difference for people trying to help lost animals. I hope this feedback helps improve how situations like this are handled in the future.

I'm looking to rehome my 10 year old miniature schnauzer and found this place online. I reached out…read morethrough email asking if they were able to help and I got this rude unprofessional email back for no reason! I would avoid this place at all costs! Stay away!! John is temperamental, rude, unprofessional, and condescending!

The organization loves the breed. I don't have anything personal about the members. When I…read morecontacted them they said that they don't get many dogs in Northern California. Miniature schnauzers are a popular breed, so there's likely truth to this statement. My gripe pertains to the dogs from China presented over the last year. They even posted pictures with names, ages and bios. I submitted an application for the Northern California chapter in general, not specifically for the China dogs. I know they didn't make me a promise for one of the dogs from China. The delay in getting the dogs to the USA during the COVID pandemic was a challenge and probably involved factors beyond their control. I have a problem with advertising the dogs heavily on the site, then giving them to Aberdeen Scottish Terrier Rescue (ASTR) the state of Washington. Aberbeen does not allow adoption to people outside of Washington. This was the response I got when I emailed ASTR. I wish CMSR could have made an arrangement with ASTR to make an exception to this policy. Then the Northern California folks who already applied for dogs from CMSR could at least have a chance to get one of the dogs from China. The whole situation felt really unfair.

We lost one of our kitties in Nov 2025 to heart disease and I visited Tail Town in preparation for…read morea future adoption. I was frankly amazed by the cleanliness of the facility, the staff knowledge of each cat personality & idiosyncrasies as well as the dedication to finding a perfect fit for each cat/owner. The space is filled with open cat cubbies that the cats can claim as their own territory. Most cats are 1-2 years old. Visitors to Tail Town make an appointment and are immediately met by a staff member and introduced to kitties based on visitor experience with cats and direct observation of interactions. Staff make helpful suggestions to ensure both human and cats have a good time. Tail Town is truly a remarkable place for cats and their visitors. . Truly remarkable place.

Lovely ambience and sweet cats. You can observe or engage. They also had baby kittens up front we…read morecould handle. We will return!

I had the pleasure to volunteer for this organization for a year and let me tell you UHA has the…read moremost kind and friendly people I've ever met in my whole life! UHA is a group of volunteers that spend six-eight hours on SATURDAYS! at the shelters taking great photos to enhance the beauty of cats dogs bunnies birds you name it. They have saved cats dogs from the shelter they take in injured old blind no exception. If you're looking to adopt UHA is your rescue has wonderful pets looking for a sweet home and if you're not ready to adopt try fostering you won't regret it.

I've been volunteering with United Hope for Animals for about a year now and have had many positive…read moreexperiences. Rescuing animals is not for the faint of heart, and comes with a lot of dirt, heartache and possibility of illness. Fortunately, the people who run the group are willing to overlook all the obstacles and still help the poor creatures who desperately need them. I have helped them photograph dogs, worked adoption events, fostered dogs and am now fostering cats, and know that the good this organization does far outweighs any negatives. I would not hesitate to recommend them to anyone who wants to volunteer, but this type of work requires a lot of strength and determination to help those who need it most. The joy of helping saving a life is the best feeling in the world.

Just got my dog groomed this morning 12.1.25 and the groomer Rudy was obviously drunk or hungover…read more REEKED of booze. Do the managers not see this. I have noticed this before but thought I would give benefit of doubt . Today confirmed this employee comes in intoxicated. I will no longer allow him to handle my precious baby. Get help.

Had an amazing experience today at this family owned pet shop! Special Thanks to Tom for the nail…read moretrim on our birds! Previously traumatized from other pet stores, he did INCREDIBLE and my birds were so relaxed! He is very knowledgeable in avian care and gave us some awesome tips! We are now regulars thanks to Tom! And we left with some goodies!!

Love this rescue! We looked all over Nevada for a replacement for our beloved greyhound who passed…read more This organisation was terrific in allowing previous grey owners adopt! Events are a gas too! Easy to deal with and we're so happy with our new rescue greyhound! Thanks all!

Great organization, everyone is friendly and extremely helpful from my very first phone call…read moreinquiring about adoption to the day meeting up my very first greyhound. They truly care about the dogs and wants what's best for them and you and will help you out every step of the way.

This little independent pet food shop is wonderful. We had been using Chewy because we thought it…read morewould be easier for us but our order has been floating around in limbo for over a week and we ran out of cat food. So glad I finally stopped by this place- they stock Weruva, BFF, Tikicat, basically everything we needed. Fair prices and friendly service! Very high quality pet food brands. Easy parking lot too. The owners were really nice guys and my cats are so grateful to have dinner last night.

This place is all you can ask for in a neighborhood pet store: great selection of products for the…read morepickiest cats combined with friendly and fun service.

Really friendly service. They are great with dog grooming and all the workers are nice…read more Just an FYI if it's your first time bringing your pet for a dental cleaning... they do an examination that costs $45 and if they find something wrong they may not be able to proceed with the cleaning. So for anything you notice that may be off, weird odors in the mouth, etc, an option is just to check it out with your primary vet to save some time. Just want to give y'all a heads up.

i want to preface this by saying i am a nervous wreck whenever i leave my dogs with anyone besides…read morefriends and family, so finding sitters / boarding we trust has been an ongoing struggle, especially for two dogs. my babies rosie and hank have been going here for the last few years, and we've really come to love and trust this place. hank is a super friendly goofball who always acclimates to groups easily, but rosie is a little nervous gal so she takes a bit to warm up to the group. sometimes i'll watch her on the doggy cam and she'll just be sitting in a corner watching everyone play. but after a few days, i've watched her get used to her new dog friends and even start playing! i don't think that would be possible without the owners and staff creating a caring and warm environment for them. also once i checked the cameras and i saw someone sitting on the floor while all the dogs piled onto them and it was the funniest / sweetest thing i've ever seen. a massive cuddle pile full of happy dogs with wagging tails. they won my trust completely after that. thank you for creating such a wonderful environment where both animals and their owners feel safe and cared for. it's a rarity in this world!

Wonderful rescue with dedicated volunteers. Definitely check it out for your next cat.read more

My friend and I went to Sante D'Or to visit the cats and it was a wonderful experience. The staff…read morewas friendly and very encouraging. It was a great experience to hang out with the cats and to play with them as well. There were so many cute cats.

I have had such good experiences with Mutts and Moms beginning with my dog I adopted from them in…read more2009. When he passed at a ripe old age after a long and happy life in my home, I did not have to think twice about where I would look for a new companion when I felt ready. It has now been many years again since the last adoption, and I know I would return again when the time comes. I see that there have been multiple news items slandering this business and Marina as a person, which I think is ridiculous. I have found her and her practices both completely fair and empathetic. She cares about and remembers these animals even after many years away from them, and has always gone above and beyond offering a hand (even offering boarding if needed for a vacation!) F the haters, if I may say so.

"I posted a review about this deceitful rescue on 10/31/20. After a 5 month long legal battle I was…read moreable to recover my dog in May 2021, that I adopted from M & M in Jan 2015, after discovering Marina had taken her back in Dec 2018 and hid her from me for 2 years then rehomed her through her friends rescue in San Diego. As a result of our settlement Baktis will now have to alter how she does business. If she is contacted over a lost dog she homed, she has to contact the parent within 24 hours, according to public parts of the settlement in the case. She also can't re-home the found dog without a neutral party or Animal Services overseeing the matter. Lastly she must give up the #1 Primary- Owner position on the microchip of any dog she adopts out. If she doesn't, contact Ryther Law (jill@rytherlawgroup.com ) because she is breaking the terms of her agreement. You can read about this story at "The Absurd Drama Behind a Notorious Pasadena Dog-Adoption Honcho (thedailybeast.com)"