Laura at the north office is very detailed, knowledgeable, and extremely helpful. Which for a…read morenewbie to CPAPs like me was very welcomed.

HORRIBLE CUSTOMER SERVICE, PROCESS, EVERYTHING. These people set up a call, 20min late. Said it…read morewould take up to 10 days to get my appointment set for an at home sleep study. Ghosted for A MONTH. I try to schedule the appointment myself. ON HOLD FOR OVER AN HOUR. Absolute shit show being run here.

We have had so many things so wrong with my husband's sleep treatment. His doctor went MIA being…read morethe most inexplicable and frustrating. But Joshua and his team at Heartstrong really stepped up and saved the day. My husband and I will finally be able to sleep again. Words cannot express how excited and grateful I am!!!! They really went above and beyond. AND they put up with me and all of my up-all-night frustration. Thanks, guys!!!

Alicia in the office is fantastic! She is so kind and willing to help in any way. Office is clean…read moreand brand new. Fantastic place!

My dentist is well versed in understanding sleep issues, and based on our discussions thought I…read moremight have a breathing problem. She did a head CT that revealed a deviated septum, and referred me to Dr. Wassmuth. I was quite impressed by the kindness, courtesy, and professionalism when I first visited the office of Capitol Otolaryngology. Dr. Wassmuth examined my nose and suggested balloon sinuplasty with turbinate reduction. After much trepidation, I scheduled the surgery, which is done in-office. The process of fixing my nose didn't take all that long. The anesthesiologist, Dr. Jack Carsner, was excellent, as were all those I met in the operating room. The procedure apparently went off without a hitch, and my husband drove me home where I rested the remainder of the day. Within a day or so I was feeling much better. I am still considered to be recovering after a week, but have already experienced noticeable improvements in my breathing. My husband says my snoring was virtually gone within a day after the procedure. I've had a variety of seemingly-minor health concerns, that when put together, have led to other problems. Snoring, dry mouth, dental issues, and poor sleep quality turned out to have (at least in part) had a common root cause in breathing problems. Hopefully all will improve or resolve before very long. If you have any kind of breathing problems, including snoring and symptoms like dry mouth when you awaken, you may benefit from a visit to Dr. Wassmuth. I highly recommend his medical practice.

I recently had surgery with Dr. Wassmuth to correct my sinus issues. It was a fantastic experience…read morefrom the initial consultation through the post-op appointments. He always took the time to answer any questions I had and thoroughly explain what he was going to be doing. The procedure had minimal pain, no nasal packing, and the recovery was quick. I can breathe better now and have also noticed that I sleep better than before!

It was recommended to visit this ENT clinic by my boss after having a less-than-ideal experience…read morewith another ENT last year who quickly suggested surgery, which I wasn't comfortable with. Still suffering from sinus infections, I came here for a second opinion. Dr. Wassmuth was excellent. He took the time to explain everything in detail and had a great bedside manner. I felt heard and understood, and his thorough approach made a significant difference. I highly recommend Dr. Wassmuth and this clinic for anyone seeking quality ENT care.

From beginning to end Capital ENT & Sinus Center rocks!…read more Cassie, PA, quickly assessed and made a recommendation we both agreed to. The plastic earring-back was removed within seconds. Thank-you!

I've been wearing the oral appliance for some time now and I've noticed a huge difference in how I…read morefeel when I wake up. I feel way more rested and my girlfriend says that I am no longer snoring so she feels more rested too! This thing is a game changer. The south and the central offices I went to did a great job at getting me in and out quickly and made sure my insurance would cover most of the device cost. Highly recommend Sleep Better Austin!

Germina was so knowledgeable on the sleep apnea device! Answered all my questions and was so…read morepatient. I am satisfied with my care, she went above and beyond.

Update on 5-2-26. I hadn't seen Monique since January, due…read moreto my own clumsiness tripping and breaking my clavicle, having surgery, and then breaking it again. I had a virtual visit with Monique this past week and she proved herself again!! She is truly 1 in a million. She has been traveling around giving talks about sleep issues...yes, she is that good. And again, I called the office multiple times and I have decided that leaving a message or not is my own problem, Monique is worth the hassle because I don't think there is anyone else more knowledgeable. She is truly outstanding, the best there is. Thanks! ---------------- The following was my previous review: The good: Monique. The bad: This place NEVER answers the phone. You always have to leave a message and wait, most likely until the next day. Sure can't be in a hurry if you have to work with the office staff. So you decide, I prefer to "work" thru this mess all because of Monique, like I said before, she is the best!!

On July 2025 a Tele-medicine appt. w/Monique Mulvaney. A sleep study on October 21, 2025. Then on…read more10/24/25, an employee with Nationwide Medical called asking for my credit card number and requesting an auto-pay status for my new Aircurve 11. My cost was $196.30. I wasn't to give my card to a person I had trouble understanding..her English was hard to understand. I reached out to Monique and explained my situation and was referred to Blane the Nationwide rep for the NW area. Blane helped me and told me a person from Nationwide, Clay would help with the new Aircurve 11. Before Clay and I set up my new Aircurve 11, I had a phone call from Sleep Medical Consultants person Bree (Breanna). I told Bree that I hadn't set up the Aircurve 11 due to the frustration with the price quote. The price quote was not adding up and to the payment method. A person named Samantha interjected on the phone call and scolded me for critiquing my billing frustration and the bad English relayed. So on 11/17/25 I went to myHealthspot portal and under Documents, I saw a generic Termination Letter to me. I now have the Aircurve11 but I guess I was terminated by my doctor. Clay Nationwide told me to use my new BiPAP machine for 2 weeks and then call Monique to "tweat" my new machine. I don't think the doctor, Mr Bhavim may be aware. At first, I was not going to keep my new Aircurve 11 due to the billing but Blane and Clay helped me immensely so I kept it. I am a heart patient and visit my cardiologist and I need my BiPAP to be working properly. I just don't understand why I get a Telemedicine conference, a Sleep study, set up my Aircurve 11, and now I'm terminated. I now have no Monique or a doctor. This is so frustrating....I've not looked for advice...No offense meant.... I just have the facts. All I ever wanted to do is buy new equipment and get it monitored. Please understand that I felt ignored. Who terminated me and why? I don't have a doctor to help me. I do have regrets. I'm also 73 years old.

Dr. Vallabhaneni, or Dr "Vonny" as her staff and patients call her, is a great doctor. She's…read moreprofessional, courteous, and she cares about her patients. I've been going here since last spring and my sleep has improved dramatically, thanks to the treatment I received here. The staff is also great! At a recent appointment, they hooked me up with a cold bottle of water while I waited for my appointment. If you're sleepy all the time or having trouble falling asleep, get in here and see Dr Vonny! The waiting room boasts great magazines like Entertainment Weekly, Mother Jones, and Austin Woman. There's a flat-screen showing sit-coms too! My only criticism of this office is the perfume-y air-freshener they use. Way too strong!

Bad experience…read more Their online presence is full of bugs and presentation problems, making personal data entry impossible to complete. They got defensive and showed no patient interest.

One star is one star too many. Jill was unwilling to file an insurance claim for me - stating it…read morewould not be worthwhile since I had already received medical equipment within the last 5 years, She said she would call back in a couple days...never did. Until she inadvertently left me a VM for another patient - a message that had enough identifying information that I could have confidently tracked this patient down. HIPPA violation. Jill then calls me back happy as a clam and says "oops, sorry, left you a vm for another patient. Anyway, wanted to see how I could help." She's had more than 2+ weeks to help, didn't want to, then shares private information about another patient on my phone. What a train wreck of a business model. Would rather cash pay for my medical equipment than buy through this mirage of a business.

Update: so the billing manager (he was very professional) called and rectified the situation. I was…read moreable to get my machine. When I went to the office to pick up the APAP machine, the technician that explained how to utilize the machine was very patient and helpful. I believe his name was Tedo. He made sure my mask was the right size and comfortable. He even called the next day to check on me and the experience. I would definitely recommend this location! Thanks again Afshin for working with me.

I have been to Dr. Slaughter's office several times over the past few years. I EVERY situation the…read moredoctor or someone from his office has responded with the answer I could understand. This is a 5 star operation that not only knows what they are doing, they are without a doubt the best ENT shop in Austin.

PSYCHOLOGICALLY DAMAGING CRUEL DOCTOR. PLEASE GO SOMEWHERE ELSE Dr. Slaughter caused me…read morePSYCHOLOGICAL DAMAGE I'm trying to recover from. Originally I went for a sinoplasty and turbinate surgery in may 2024, and it turned out to help. But the follow up was awful and I didn't get to see the doctor at any point after my first visit even tho I had a bad recovery from it and they wanted to see me for a second follow up I still didn't see Dr. Slaughter. Fast forward to yesterday. I had been experiencing vocal cord pain that wasn't strep and as a professional singer that is scary. I went in because he was my ENT before and I figured I'd go to the same one. He never once came in to see me. They told me they planned to do something where they shove a camera up my nose and into my vocal cords to check. They didnt do this but instead they put it in my mouth. The camera took a video (which I included a picture of what they showed me because they wouldn't send me any information about what was going on in my throat for some reason). After they took the video I figured that Dr slaughter would come in to detail that I had something in my throat but it was minor. Instead the PA came back in and told me I had 2 unidentifiable growths on top of my vocal cords that they needed to remove to ensure they weren't cancerous. I asked if they were just polyps (which I know can be somewhat normal) but she said no, and that they needed to remove the growths as soon as possible to check for disease aka throat cancer. So at this point I'm freaking out because I turned 35 a few days ago and having cancer at this age is horrible and abnormal. I'm also confused why Dr. slaughter wouldn't be the one to relay this very abnormal and sensitive information. They make me go to the surgery scheduler and it's like the movie where I'm just hearing ringing in my ears and agreeing with everything. I'm alone and scared and sad and traumatized all at the same time. As I'm driving home I have a revelation to get a second opinion. The video was not the best and the PA even go as deep into my throat as she could go. (Ie through my nostrils and they are already jumping to excising a tumor). I call another ENT dr. Chad whited and this office hears me loud and clear and squeezes me in same day. I go to his office and they do the scope through my nose and into my throat. He finds something called a "granuloma" which the name immediately scares me. He tells me not to worry and that it's from vocal cord overuse, and that less than 1% of them are cancerous. He also said I clearly have acid reflux (which I didn't think about it effecting my vocal cords much which seems dumb now). He says that my granuloma needs to be checked on in 2 months but until then do as much vocal rest as I can and basically to only drink water as I take some medication to get my acid reflux in check. I see the 2 dots that Dr. Slaughters PA found which are different from the granuloma, and ask what they are. Dr. Whited says oh don't worry that's mucus. It's... mucus. The "unidentifiable growth" that I had to get surgically removed to test for cancer according to Dr. slaughter... is mucus. I then find out that Dr. Slaughter pulls this type of stunt with multiple patients, overcharging them for things they don't actually need, and is only ever present on the first visit to act like he is present all the time, but he is not. Yesterday going from thinking I was dying of cancer to learning I need to take an over the counter medication and hydrate was easily one of the toughest of my life, and all could have been solved if Dr. Slaughter would have done his job with the right instruments and actually shown up for the appointment I scheduled with him. I forgot the mention they gave me a CT scan of my sinuses that I refused multiple times (because my issue was my throat) then they tried to charge me an extra 150 dollars for it. I was able to get it comped but the front office worker Destiny has the gall to tell me I can refuse anything at anytime. Dr. Slaughter psychological damage I'm trying to recover from.

Easy scheduling experience, pleasant staff, option for the convenience of telemedicine. Great…read moreappointment availability within 24 hours (impressive). I was given the opportunity to see a physician for my initial consultation, and able to do sleep testing from home (as simple as putting on an Apple watch!) CPAP set up was informative, and they checked in on me regularly to make sure everything was going well. I would definitely trust this group with my medical care.

Beware of any practice that wants to charge you $50 for prior authorization for sleep medication…read more This is unethical at the least. I called with my insurance agent and am still yet to receive a refund. There is also no follow up after first video visit. I would give them 0 stars!