Laura at the north office is very detailed, knowledgeable, and extremely helpful. Which for a newbie to CPAPs like me was very welcomed.

I was seen by Sabina Lin on April 23rd after being referred by my doctor for a sleep study. We had a quick talk and she said she would be requesting a 3 night at-home sleep study from my insurance. After not hearing from the office for over 2 weeks, I called and was told that they had not received my coverage info from my insurance. I called back a few days later and was told the same thing, so I decided to call my insurance. My insurance said they had zero contact from Texas Sleep Medicine and immediately offered to call their office while I was on the line with them. The office staff said their benefits coordinator Mary Ann was out of the office, so my insurance rep left her a very detailed message explaining how they can call to verify my coverages and verify if prior authorization is needed. I called Texas Sleep Medicine back a few days later, which was now over 3 weeks since I had originally been seen by them, and found that they still had not done anything on their end to verify my coverages with my insurance. Today, I received an email from Ashley Hernandez that said they would be willing to schedule my sleep study without insurance for $700 if I would like to go that route. After they had not contacted my insurance for over three weeks, they were suggesting I go the cash-pay route for $700 rather than use the insurance I was begging them to contact for weeks. Waiting over three weeks simply to verify insurance is completely unacceptable, especially when my insurance has reached out to Texas Sleep Medicine directly to assist. Do not waste your time trying to work with Texas Sleep Medicine. Their office staff is completely inept and their office managers have no clue what is going on with their patients. read more

HORRIBLE CUSTOMER SERVICE, PROCESS, EVERYTHING. These people set up a call, 20min late. Said it would take up to 10 days to get my appointment set for an at home sleep study. Ghosted for A MONTH. I try to schedule the appointment myself. ON HOLD FOR OVER AN HOUR. Absolute shit show being run here. read more

Texas Sleep Medicine - Sleep Specialists Near Me - Austin, Texas

Minimalist in their intake; records incorrect (not listening accurately). After 2 months a staff member calls to say they're auditing charts to see who hasn't been contacted to schedule the sleep lab service! In my case because I chose another facility after a month of waiting. Look up reviews - not a careful or caring group. read more

I wish I could give them ZERO STARS but the system doesn't allow it. This place has a lovely desk person and technicians who could give a crap about calling you back and making sure you are taken care of. I have been waiting two months for my sleep study to arrive only to find out, when I had my in-person appointment at the end of December, it was never ordered. I was told they called me on Jan. 7 but NO VOICEMAIL was left. Truly pathetic attempt by the tech to reach out to a customer. I don't know about you, but with the disgusting amount of spam calls we get, I don't answer the phone or call a number back UNLESS I get a voicemail. I have called 4 times today and have been told someone is available and each time I get transferred it goes to that tech's voicemail. I know we have the WORST healthcare system in the world, I just don't need it to be proven to me! THE ABSOLUTE WORST CUSTOMER SERVICE!!!!!!! read more

Don't use these people!!! All you get is AI nonsense!!! They never call you back when you have questions and nobody seems to know what is going on in this practice!! I wish I had chosen another practice but this one was referred by my doctor. read more

Don't go to this place unless your insurance will 100% cover it!! They will charge you $200+ twice, rush you though at at home sleep test and then tell you it'll take two or three months to review the results with you!! I don't have two or three months to wait around!! I'm dying of heart failure NOW!! This place is bogus. read more

I am constantly bombarded with notices to confirm my appointment, even after I have confirmed it. Each time you try to confirm it you have to answer the questionnaire about your health which they have on file already. If you don't mind filling out the questionnaire each and every time you try to communicate with them online, then they are ok. read more

The most frustrating and disheartening healthcare experience I've ever endured. Over two months ago, I had my initial appointment, yet the physician never submitted the prior authorization (PA) for my medication--despite more than a dozen follow-up attempts via both the web portal and phone. After waiting over six weeks for a follow-up appointment, I was told, without explanation, that they were "unsure what happened." Now, preparing to leave the country, I made it clear I had just one week to get the PA approved. I was told this would not be possible due to the medication being "too new," and was advised to pay completely out of pocket if I wanted the prescription in time. This, after already being double-charged and repeatedly billed for appointments that delivered no care or resolution. I have spent hours navigating a disorganized system, met with rudeness, passive-aggression, and a staggering lack of accountability at every turn. It's a sad commentary on our healthcare system when it's easier to obtain benzodiazepines in Mexico than it is to access a safer, more appropriate option like daridorexant in the U.S. For someone who averages four hours of sleep a night, this experience has been more than frustrating--it's been demoralizing. read more

Don't bother calling their administrator. They called me today just to say the charge stands. They need to stop wasting people's time if they're not going to be helpful. Also, please check their BBB complaint as it demonstrates ongoing billing fraud by this office. I will be filing one with BBB and FTC as well. read more

Texas Sleep Medicine - Sleep Specialists Near Me - Austin, Texas

I've had ongoing challenges with TSM, and today added to the frustration. I was informed there would be a $50 charge to process a prior authorization for a prescription that was prescribed by their own provider. In my experience, this is not a standard practice at other medical offices, and it feels unreasonable to be asked to pay an additional fee for something that should be part of the normal course of care. read more

Went in because my doctor won't do surgery if I have sleep apnea. Went to pick up a sleep ring for a 1 night study. Dropped it back off, got a call later and was told I did not have sleep apnea. They charged my card without my authorization. On top of that, just went to the doctor, GUESS WHAT? I have sleep apnea! It says it plain as day in the test results. So, guess who is having to pay another doctor to do it all over again because I still can't have my surgery!! Biggest waste of my time & money!!! read more

They don't know how to use their own patient portal and random people call me all the time asking for credit card account information. They delay orders because of their incompetence. It's highly frustrating. I don't feel comfortable giving my card number to their incompetent staff. read more

I echo everyone else's experience here. No response to voicemails or texts. Once they called and I answered the woman said something I couldn't understand. I asked nicely if she could repeat herself and she hung up on me. When I tried calling back it went to voicemail. Very frustrating experience as they diagnosed me with apnea but now can't bother helping me get the cpap machine that they recommended. Go somewhere else if you want quality care and responsiveness because this place doesn't provide either of those things. A waste of time and money. read more

Scam of a business. Billing department hits you with surprise fees. They don't care about your health. Just want to drain your wallet. Not transparent at all. read more

This office is one of the most unprofessional and inefficient medical offices I have ever visited. They lack the ability to follow through on even the most basic tasks. Call backs are not honored and text messaging is offered with similar results. They don't seem to understand the seriousness of being diagnosed with a sleep disorder. That is made clear by the lackadaisical manner in which they respond to patients needs when referred for cpap or bipap treatment. There is no sense of urgency or care. The practice physician, Mr. Gowda....I cannot refer to him as "doctor" because even after a repeated request for a call from him, there has been no interaction. In essence, I cannot confirm his credentials. More alarming, he is not active in communicating with his team in order to be assured the patient's needs are being met. The organization is problematic from the top down. Avoid this office. Can you imagine compliance reports being handled by this practice? In addition, both Andrew, and Bianca give lip service to "patient care" but do not seem to actually "care". The nurse practitioner Shane does not respond to clinical concerns in a timely fashion. She conducted a video visit without requisite medical records. The original visit was rescheduled at my request because the office had not obtained results of the polysomnography, sleep study). The staff was advised the appointment would not be beneficial if sleep study results as well as relevant medical history were not available. The eventual visit was held but later acknowledged, the office had no records. Sad. Really pathetic. read more

They wanted to do a tele-visit for my first visit. There's no way I'd use this sleep clinic if they can't even bother to do a real medical work up before a sleep study. They don't seem to care. It's just a money grab. I don't recommend them. read more

READ THE YELP REVIEWS, IGNORE THE GOOGLE REVIEWS. They did their sleep study, collected my money, told me I qualified for a cpap, sent me to the CPAP place. The CPAP place told me the claim was denied. I went back to Texas Sleep Medicine, they said the CPAP ppl submitted the wrong info and that they'd have them resubmit it. Well...that was months ago, I've followed up with the CPAP ppl who said they submitted the correct info. So I went back to Texas Sleep Medicine to figure out what's up..,crickets. They won't return my calls. It's insane. I'm exhausted and my marriage is suffering b/c of this problem. THIS IS NOT MEDICAL CARE, THIS IS A SCAM. Notice how their response to so many reviews is "we couldn't find this patient of record." THEY NEED TO INVESTIGATE THIS COMPANY. read more

I've reached the end of my tether with these people. After years of frontline screwups, this is the last straw. Very first experience, after diagnosed w apnea, it took six weeks for them to get it together enough to put in an order for the equipment. Fast forward five? years of one hassle after another - I needed a regular appt., couldn't be seen for two months - ridiculous for an established patient who sees them for 15 minutes tops on zoom but there it is. They scheduled me and also said they'd put me on a waiting list. It's the end of 2 months, I called to verify the time of the appt at the end of this week - it has been removed from the calendar. Hard to be mad at them - I obviously should have left after the very first experience because it never gets better than that. Also you'll never see the actual doctor. It's hard to imagine that the front line is this terrible but the actual medical work is awesome. I've never seen that. The people doing the medical work don't care or this would have been fixed years ago. This is nearly the 100th review for f*cks sake. My advice is don't even get started. (Btw gotta love the 'we aren't able to identify you as a patient' - it's probably some attempt to imply that posters have the wrong business but kinda feel like they might be making our point.) read more

I wish I had read all the negative reviews in Yelp instead of the positive ones elsewhere, which now make me wonder if they are even real. It was an absolute horror story when I was booked into the wrong location even after asking repeatedly if this was the domain location. Their booking seemed to be outsourced overseas, and reaching the north Austin location is impossible. Even worse is the rude service you get at the location and blaming me for mishap. I took time off from work to make it here, please do not use this place or do read one star reviews to see the pattern how bad they are! read more

I dealt with Texas Sleep Medicine North Office. In seven months of dealing with them, I never saw the physician Dr. Gowda (although I was billed for seeing him). I had difficulty with my CPAP. The machine showed disappointing improvement in events per hour. They had me do a second sleep study to confirm whether the machine was accurately measuring events. When I returned to learn the results and get advice on how to proceed, the nurse's assistant that I met with was unaware of the second study and unable to discuss the results or give advice on how to proceed. Fortunately, my PCP has referred me to another sleep doctor who has met with me and given good advice. read more

Pay attention to the number of 1-star reviews. I would give zero if I could. This practice is the most unprofessional and rude group of individuals I have ever encountered. I checked into my "Virtual" appointment 15 minutes ahead of schedule but the PA never logged into the appointment. Tried calling multiple times and was never connected. The worst is Bianca Hernandez. She claimed to be the office manager and refused to put me through to an actual nurse or physician so I could get answers and formally complain. I was supposed to get a return call after her 1.5 hour lunch but that didn't happen. When I called back and was finally able to reach her, she claimed to not have a boss and claimed that she runs the practice. Extremely rude and did not offer any resolution for keeping me on hold for over 3 hours. Again BIANCA HERNANDEZ stonewalled and refused to transfer me to someone who could answer questions. Since I never actually saw a medical professional, this review is aimed at the front desk staff, the answering service, and the woman who claims the practice is hers - BIANCA HERNANDEZ. read more

My Husband has had horrible service with this group. No follow up, no communication and at 6 months later only know he does not sleep well. They want money but have not given a remedy for his sleep apnea. Go elswhere. read more

I had my original sleep study done elsewhere several years ago. That place gave me no support or followup and I was not successful using the CPAP machine. Luckily, Texas Sleep Medicine was able to use the original sleep study to get a new machine. The support and followup there has been great. And I now use my CPAP successfully almost 100% of the time. At first I had followup appts every 6 months to answer all my questions. Everything is going really well. I definitely recommend them. COVID has been around since I started with them, so I have only had 1 or 2 appointments in person. And the rest have been tele-med. Both in person and tele-med have been satisfactory for me. read more

The absolute worst company I've ever had to deal with. Every time I called to setup an appointment they would transfer me to the DME department and they wouldn't answer and never return my phone calls or voicemails. I called the main line to explain that I've been waiting to hear back for several days just to schedule an appointment and they could care less. They just transfer my call again, I leave a message, and hear nothing back. read more

Bianca office manager misrepresented herself as the manager of the practice and claimed she directly reported to Dr. Gowda. My nurse practitioner no showed her appointment with me and then they called me to same day schedule me for a couple hours later. Then they claimed I did not show for the appointment without providing me any time-stamped evidence. Bianca said she would investigate and get back to me. After a few days without hearing from them I reached out again, and then Bianca called me to tell me she had to "hear back from the software people", but they were still standing by their claim that I no-showed for my appointment. Bianca now tells me the practice manager (who she refused to bring up in previous calls as again, she misrepresented herself) named Larry will be reaching out to me. I will be reporting them to the BBB if they continue to pursue their $75 bogus collection fee. read more

Absolutely the worst experience I've ever had w a health practitioner. Nothing is done in a timely manner. The staff is completely incompetent and or they just don't care AT ALL. It was a constant battle just to get basic things done- stuff that's part of their job- like accommodations for work, work excuse notes, just always a struggle for anything. Not to mention I accidentally omitted a med on one sheet but put it on another and was accused of drug seeking due to the fact that I was REQUIRED to see a diff doctor for that RX and a specialty pharmacy bc no one else carries it. Gowda didn't even bother to ask me before contacting my other doctor and making his Wildly ridiculous accusations, to which that doctor responded by refusing to continue to treat me. And in general, the office had really bad vibes. Probably the incompetent lazy staff projecting those negative vibes. These people are awful, a disappointment to the entire medical field, and they should all be ashamed of themselves for treating people the way they do. read more

I made a telemedicine appointment and waited online for 30 minutes before hanging up. I called and was sent to a texting service. I never got a reply and have never seen such unprofessionalism. Find another service, do not use Texas Sleep Medicine. read more

**UPDATED** Bianca from Tx Sleep Medicine gave me a call and was extremely helpful and professional. She confirmed that the company assigned to fulfill the CPAP order did receive the order and will be processing it. Bianca said the original order was sent in March, but the fulfillment company stated they never received it and never got a call to confirm receipt. I'm updating review to be 3 stars instead of 1 due to Bianca's swift and polite follow up. **ORIGINAL** There is a global back order on CPAP machines, yes. So I don't fault the long waiting times for the CPAP on Texas Sleep Medicine. However the staff here can be hard to reach at times, and they did not send out the order for my CPAP in a timely fashion. My sleep study was in March, and was told the order was put in for my machine but it would be a few months wait until I could get the machine. I followed up last week and my NP Kelly told me that the backlog was cleared over a month ago and that I seemed to have "fell through the cracks" and she would make sure it got squared away asap. I called the company that is assigned to fulfill the CPAP order to see how long the wait will be. Turns out Texas Sleep Med never sent over the original order to them, from my sleep study in March. They had no order for me. When I called Texas Medicine to confirm the order had been sent, they said they sent it on 9/15 or either early this morning 9/16. Now it will be an additional few months wait because they failed to submit the order in a timely fashion. In addition, Laurie or Laura on the phone was irritated and complained that I called back to verify that the order was actually sent in. You have to stay on top of them, call multiple times, leave voicemails that may go unanswered. PLEASE save yourself the hassle and use another sleep medicine company. The NP there named Kelly however is very skilled and helpful. If it was only her, this would be a different review. read more

Frustrating communication and inappropriate fees. They seem like competent sleep specialists, but I have my issues with them. Im trying to get a prescription, but it hasn't been filled yet. Then they have the audacity to charge me an extra $40 to submit prior authorization to my insurance company; this is the only doctor I've been to that has this kind of additional fee. read more

Been going here since 2015. Got diagnosed with narcolepsy and on Xyrem. I love Monique (see the most), Shane is cool (saw sometimes), and Gowda was fine (only spent a few minutes with him a few times). However, I did have issues with the scheduling and billing departments. After nine months of calling, visiting, etc., I finally left a review about these issues. Fortunately this got me a meeting with the office manager and I got my money back. I updated my review and things went along fine for a few years. I brought my partner with similar issues here in hopes of getting him help. The docs had him do a take home sleep study and we made sure multiple times what the cost would be, but then he was repeatedly unable to get the onsite narcolepsy diagnosing sleep study. That's because the take home sleep study was "unpaid." I tried talking with the billing manager and their information just didn't add up. The billing manager said they verified benefits on 1/1/18 and that's when they got the quote, nine months before the date of service in Sept '18. My partner wasn't even a patient as of 1/1/18 and the plan didn't even start until 1/29/18. The billing manager read me the insurance ID they used and it's incorrect! But the billing manager still wouldn't budge and refused further treatment unless we paid several hundred dollars we didn't agree to. So based on my previous experience, I left another review about the billing department, hoping to get this sorted out. Unfortunately, I got a letter via certified mail from Gowda that I was no longer going to be a patient at Texas Sleep Medicine because, "the physician patient relationship has significantly deteriorated." Now, I would consider my physician to be Monique because that's who I actually have a relationship with, but NOT Gowda. Like I mentioned, I only saw him once or twice and for a few minutes at most. Even if we consider Gowda to be my physician, I had no problem with him. He'd been fine! My complaints and reviews were specifically about the billing department, not Gowda. And for the reviews that prompted this letter, it wasn't as a patient about my experience, it was as a significant other about a different patient. Try as I might, I was unable to talk or meet with Gowda at all. I wanted to work together to try and figure something out that worked for the both of us. I was willing to compromise and made this clear, but I was left to fend for myself, albeit with my medical records. Anyway, I had a few horrible, panicked, and anxious months but finally found Dr. Kent Jones at ARC (Austin Regional Clinic) and would definitely recommend him. read more

Horrendous experience with the front office staff. Incredibly rude and threatening. Doctor seemed fine on first visit, but the overall experience makes me want to switch at the first opportunity. I was sent here by my Dentist but will be reaching out to them to not recommend this place to anyone else. read more

Waited in my telemedicine waiting room for 2 hours only for them to reschedule me. Ridiculous. AND I had to call them four times while I was waiting before they answered the phone. Never even got a reason why the Dr. couldn't see me. They actually refused to answer that question. Unbelievable. read more

My initial experience with Dr. Mulvany was positive. She seemed caring and interested in why I came in to see her. That wasn't the issue. The issue is in their horrid front office staff. One of the ladies (not sure of her name) has an absolutely abhorrent attitude and tried to accuse me of not doing my paperwork when I came in for my appointment despite my bringing it in IN PERSON before I was even scheduled. But the worst part of that office is the fact that not only can't you get ahold of anyone, their voicemail box is full. That's it. No way of reaching them. They gave me that one appointment, collected their dues, and ghosted me. Don't waste your time. read more

My nurse practitioner, Monique Mulvany, is one of the best in the business. Not only does she find ways to save me time and money (like, using telemedicine instead of making patients and doctors drive to some location or being more than willing to allow a 90-day prescription instead of the 30-day script that is automatic), she is compassionate and easy to talk to. She tries to make the whole process as easy as possible and since I'm in my 70's I truly appreciate it. read more

I've been a patient of this office for around 3 years. The initial appointment was with Dr. Gowda who concluded I should have a sleep study based on our preliminary review of symptoms. The sleep study was comprehensive, convenient and professional. The results were undeniable. I needed a CPAP machine. All equipment, the study, and all subsequent replacement supplies have been 100% covered by Medicare (with supplemental insurance). All follow-up appointments have been with the doctor's nurse practitioner, Monique Mulvany, and have been completely satisfactory. She carefully reviews ongoing progress and is ready to modify equipment orders at my request when improved masks become available. I've changed face mask several times to improve my comfort, and this office has made the process remarkably easy. It's useful to understand that after the initial study, the equipment prescription for Medicare patients (and probably other insurance providers) needs to be handed off to an approved equipment supplier. That supplier, in turn, needs to receive all the appropriate forms from the medicare (or other insurer) system. The time lag is weeks. It can be frustrating. Once the approvals are completed, a visit is scheduled with the supplier (XMED) which can add more time. Welcome to the world of insurance and "medicare approved" suppliers. None of this takes away from what I believe was a very positive, professional experience with a very busy sleep disorder practice. I'm sleeping perfectly and the follow-up experience has been great. Even that equipment supplier has proven to be reliable and thoroughly helpful, even if the initial experience was maddening. read more

My doctor, Shane Concepcion, is great. I really don't want to have to change doctors because, not only is she really good, but every other sleep doctor in the area seems to only exist to get that sleep study money out of you, then ignore you. However, the office just keeps getting worse. I've been going here for years, and the office has always been problematic. They seem to have replaced most of the office staff, but also now charge $35 for any prior authorization they have to do. They want this money from you, out of pocket, regardless of how much they get from the insurance company for the visit. You may not realize it, but every "controlled substance," which includes most medications for narcolepsy and most sleep aids, require prior authorization with most insurance companies. $35 each prior authorization, in addition to whatever you and the insurance company pays for the office visit, is robbery. In addition to that, they like to not answer the phone when you call, letting it go to voicemail. We recently had to argue with them because they wanted to charge us a $100 (!?) no-show fee when we had called them and left multiple voicemails prior to the office visit. They removed the fee...this time. Since phone calls go to voicemail more often than not, that only made me feel a little better. I know that if I switch sleep doctors, they're going to demand a sleep study. Since I have met my out of pocket for this year, I might need to jump ship now. I'd hate to lose Shane as my sleep doctor, but I feel like their office practices (and blatant failures) are forcing my hand. read more

Had to drive from San Antonio for an early morning appointment. There was a LARGE wreck (and a lot of traffic because of it) on 35, so I called ahead and told the staff I would probably be a little bit late. I finally get into the office, frazzled and stressed, and the lady working the desk tells me since I was "21 minutes late", we would have to reschedule. I told them I would rather not. There goes my entire day! read more

This practice has a big issue with communication and follow thru. I've been going here for the better part of 20 years and it's continually gotten worse to the point I'm changing providers. They were a complete no show for my last online appt and did call me after I specifically asked them to. No more bs. Shane apparently can't be bothered to call you on the phone or make herself available with a direct contact number or email. Calling and dealing with front desk is always a nightmare. read more

The staff knowledge here is below par. I even had to file a complaint with the Texas Medical Board. I was only allowed to see a nurse. In multiple visits I never met the physician, even after asking. read more