We took our sweet Bonita to Pet Express in Torrance today for her vaccines--and ended up having way…read moremore fun than expected! The staff was incredibly friendly, professional, and made the whole experience so easy. Bonita got all her shots like a champ, and then we discovered the dog kissing booth --so of course we had to snap a photo! Great care, great vibes, and a happy pup. Thank you to the amazing team for taking such good care of Bonita and giving us a moment worth sharing with the community!

Employees are very helpful and prices are good! Highly recommend! Will definitely be coming back…read morefor all of my dogs needs!

It's not the same store it used to be. When I asked for a trash can to throw away my cup, they said…read moreno. I also asked to use the restroom and was told no. They no longer carry the Instinct brand of dog food I've bought here for years. The staff doesn't seem very knowledgeable either. It's hard to understand why the prices are so high when the service is this poor.

Love this place. Great customer service and friendly staff…read more Good variety of cat/dog food. Good toys and treats. Easy store to navigate with clear signage. Recommend it.

Love it here! The store is clean, well-organized, and has a vast selection of supplies, including…read moresome harder-to-find brands. The staff was also friendly, helpful, and knowledgeable--unlike many chain stores that we all know & loathe. Definitely will be returning as a regular! Thank you :)

My last visit was quite different from my first experience at this store…read more I stopped by looking for a donut pillow and hot spot spray for my pup. Luckily, they had a probiotic spray but the donut pillow selection was limited. Before purchasing the donut pillow, I asked if other sizes were available since I only saw medium. I was told what was on the shelf was all they had. I also asked about the return policy and received conflicting information--one employee said 30 days, while another said 24 hours. I purchased the pillow, canned food, hot spot spray and dog treats for around $92 and some change. I paid the exact amount in cash. After returning to my car, I realized the pillow didn't fit my dog, and he wasn't interested in one of the treats. Since only a few minutes had passed, I went back to return those two items. I requested a refund with a different staff member and they seemed hesitant to process the refund, explaining that their register had limited cash. Eventually, the refund was completed. The interaction felt unnecessarily difficult? The refund amount was also slightly short because not enough pennies were available. I appreciate that the refund was processed but felt disappointed in the overall return experience.

I love the PetsHotel staff my dog comes often they're great!!…read more But DO NOT TRUST CATHY from the grooming department, I heard her talking crap and being aggressive to a dog she was grooming I reported it to the supervisor, poor doggie! She Definitely should not be near any animals with that type of aggression and attitude, wrong career evil, wicked and cruel!!!!

PetSmart has been absolutely fantastic with all our pet needs two cats and two dog and a fish tank…read morenothing but get staff and the dog hotel is awesome!!!!! I have nothing but great things to say about the pet hotel we take advantage of it 3-4 times a year with our elderly dog. That's to all that help my family pet needs!!!

Dylan the new manger and the woman with green in her hair are the best! Helped us with a dog food…read morefiasco. Thank you so much! SO nice!! Corey and Nikki

Been going here to grooming for years with no issues. My dog has NEVER even remotely snapped at…read moreanyone or any animal. The groomer was training a new person last time and she yanks on the leash with my dog and my dog got scared. The inexperienced employee then claims she's going to bite and refuses service. Now there's an unwarranted record claiming my dog was going to bite, when the employee was untrained and mishandled my dog. Wouldn't recommend this location to anyone anymore.

Dear PetSmart Management,…read more I am writing to report a deeply disturbing incident of animal cruelty that I witnessed at your Torrance location on Pacific Coast Highway. While I was at the store, an unleashed husky puppy ran up to greet me. Shortly after, a woman grabbed the puppy very aggressively by the scruff, causing it to cry out. Following this, the man she was with proceeded to choke the puppy and yell at it. When I confronted them and stated that their actions were wrong and that the authorities should be called, the man began yelling at me. This was a horrific experience, and I am incredibly shaken by what I saw. I urge you to review your security camera footage from today to identify these individuals, as this incident needs to be reported to the authorities immediately Staff is wonderful

Grooming Salon:…read more Thanks to Lori & Anastasia for working on my maltipoo Boba. I usually go to Petco for the convenience but my bf always complained my dog smelled, his hair cut wasn't good etc. I'm so ecstatic I saved a little money coming here & he was clean, cared for, he smelled great & his breath was fresh. I've been to small boutique for groom and other things but none had my dog smell like this. Even my bf who gets crazy allergies was applaud. Crazy cause petco & petsmart were both on Crenshaw lol

I had lost some fish when my tank had a nitrogen spike. They were kind enough to work with me and…read moregave me some plants.. totally recommend

I visited the store today to look at the pond fish and was disappointed by the condition of the…read morebetta display. The majority of the bettas appeared to be dead, and one fish was still alive but gasping for air. I brought it to an employee's attention, and they sold the fish to me at a discounted price. Once I got the betta home, I found it was covered in white spots consistent with ich (white spot disease). When I mentioned the number of dead fish, I was told they were aware and that the fish "just needed a water change." Given the fish's condition and the apparent outbreak affecting multiple bettas, it seemed clear that the issue was more serious than a routine water change. I hope the remaining fish receive immediate medical attention and improved care. Healthy livestock should be a priority, and customers should be able to trust that the animals being sold are kept in appropriate conditions.

I recently came in just to pick up some food and toys for my budgies, and my partner and I had an…read moreabsolutely incredible experience. From the moment we walked in, we were greeted warmly by both the owner, Augustine, and his daughter. The shop is family operated, local, spotlessly clean, smells great, and is filled with beautiful, healthy birds. While the birds are fantastic, Augustine is the real star of the show. We ended up having a long, wonderful conversation with him. You can instantly tell when someone is genuinely passionate about what they do, and Augustine goes above and beyond. He is incredibly knowledgeable and takes immaculate care of every single bird, from grooming to boarding. Coming here feels like visiting an amusement park because it is that exciting and welcoming. Even if you are just stopping by for basic supplies and not buying a bird, you are made to feel valued just for being there. It truly felt like a privilege to experience a shop like this, which is why I felt absolutely compelled to write this review the second I left. Skip every other shop and bring your business straight here; nothing else compares. Don't let any negative reviews sway you once you step inside and talk to the owner, you will see why this place is unmatched. I am officially a customer for life for all my food, toys, and a new family member in the future.

The staff were very friendly and it's apparent that they take excellent care of their animals. The…read morestore was clean and offered a wide selection of food, toys, & accessories. I will definitely return the next time I'm in the area!

Decided to take a walk around this floor while waiting for a message to let me know my table at the…read morefamous Din Tai Fung nearby. The only reason this place caught my eye is because of their display of earth friendly toys. I took a look at all of them trying to figure out which one I thought my pup would like best. I also didn't expect to purchase any given most toys made at this caliber would be pricey. To my surprise, the one I picked out was under $10. I had to do a double take because I'm due for new prescription glasses, but there it really was. Under $10! Walked out happy with the purchase and looked forward to giving it to the pup. He loved it. I loved that he loved it and I loved that we helped mother earth - even if it was just 6 plastic bottles' worth! I had to rush the visit because I was notified my table for grub was ready. And since I didn't feel the visit was complete, I will be checking them out again once more. Lookin forward to finding more good deals!

Cool pet gift store on the 2nd floor, Nordstrom/Din Tai Fung side of Del Amo mall…read more They carry fun and unique gift-quality goods, mostly cat and dog stuff, for every furbaby and furparent on your holiday wish list. It was worth the wander into this quieter wing of the Del Amo mall. The employee couldn't give a smaller rat's ass about the customer service though. She stared at me as she approached her cashier area, and I was the one who greeted her. I guess old retail habits die hard! Not a bad detour but definitely check out next door for Game Chest.

The folks that work here are fantastic! They are super friendly, proactive, and helpful! One day,…read morewe had problems escorting our dog to the bathing area & Pam graciously helped us entice him to the tub area. Another day while bathing him, Sal proactively helped us with two separate issues without us even having to ask. He made the bathing process so much easier and efficient. It is the people at Pet Food Express that will keep us returning!! Thank you!

This place is amazing ! Staff is all friendly and extremely Knowledgeable! Pam has always helped me…read morefind solutions to my pup questions. I give this place a 5/5 in customer service. I rather bathe my pup here for $18 -$20 because it's an enjoyable experience. They offer towels , water resistant collars and aprons . I have brought every dog I've saved along with mine to shop ! Highly recommended!