I am sad to leave this review; especially after 14 years of coming to this business for massages. I was really disgusted and upset with my experience yesterday. I will never be back again.
I have not been back for more than a year now due to the pandemic, but my back has been hurting so much from being stuck working on a computer daily that I was desperate. I saw that they separated the massage beds and had towels and masks on, so I figured it was okay to try it. Wrong...I was so disgusted the whole time.
First, the lady was mad at me for choosing the "$30 option" and kept trying to upsell me the more expensive one with hot stones. She probably thought I was just being cheap, but I genuinely felt more comfortable having her spend the majority of the massage on my feet for as little interaction as possible to my face/head area. I'm paranoid about germs after having Covid a year ago. I was planning to give her a 60% tip because I saw how little business they had (at least when I went in).
So the disgusting parts-- one of the men who works there kept coughing up mucus off and on during the hour I was there. He was snorting it out and being super loud. He kept coughing all over the place, and I kid you not...he even did a loud fart! All this noise was more obvious because they did not start playing music until halfway through my massage when business started picking up. I was ready to just walk out because I was so upset.
The lady thinking I was going to be cheap did a half-assed job on my massage. She barely used any oil, so it actually physically hurt when she was trying to rub my knots out. She walked away for long periods, and the other workers waiting around for business were being loud watching tv on their phones. She was doing random massage moves on me that none of the others have done in the past. This is what made it super clear that she just didn't know what she was doing.
The last straw was when they had more business come in, and one of the customers was being so loud on her phone. Instead of telling her to go outside and trying to quiet her down, the lady just kept going on and on being rude and saying really toxic things about her elderly landlord and her judge ex husband on the phone. I know a lot about her boyfriend now too like how all he ever wears are "crocs" because she was broadcasting it to everyone who was trying to relax.
Needless to say, the whole experience sucked so badly when in the past I used to leave feeling fresh and relaxed. I know the quality I used to receive at this location, and that seems long gone now. I can understand if you are new to the place and you don't know any different, but this is nothing close to what it used to be.
After the shitty massage, I walked up to the front and begrudgingly gave my $12 tip (40%). Honestly, that tip was not deserved at all. I figured I'd give it as a good bye forever parting gift. Now here I am the day after, and I woke up this morning with a lot of back pain from the unnecessary oiless rubbing the lady did. None of what I mentioned is an exaggeration, and I feel like it's only fair to warn others about how downhill this place has gone; especially since these are some safety issues due to unsanitary and uncomfortable conditions. This is why I took the time to write this review. Go at your own risk, but this is coming from someone who used to come for many years. Never again... read more