Honestly, the best service. Kelsie not only patiently helped us out on Saturday help me find what I…read morethought I wanted and a gift for my daughter, but then again on Sunday. My daughter didn't love her color of lenses and I had a little buyers remorse, so walking back up on Sunday, she was on her way out for a lunch break, saw me, and asked if we needed help again. She came back in with us, sat very patiently as my daughter looked at no less than 20 pairs of glasses and helped her pick out the perfect pair. Needless to say, she is a saint. Thank you again for your help!

This absolute worst customer service. Had a younger gentleman with glasses and a long ponytail tell…read moreme the glasses I bought from another sunglass hut over 5 years ago were knock offs and then stand there and laugh. Why would I spend money at a store after this type of experience? I'll take my business elsewhere outside of the outlets.

Went there last week to get a pair of sunglasses but then decided to fix my old one instead. The…read moregentleman worked there were helpful. After a few days my new lenses arrived and it took them only a few minutes to get the job done.

My sales associate Lauren, was amazing. I came to this location to fix an issue that another…read morelocation created. She showed kindness and empathy. She fixed the issue quickly with no hesitation. I highly recommend this location especially to shop with Lauren!

My go to Sunglass hut! The staff is amazing. Ryann helped me pick out my new Pradas that are my…read morefavorite pair in my collection thus far! Rajel the manager is super knowledgeable and helped me repair some of my older pairs. Thanks for the help ladies!!!!

If you need sunglasses and want to experience incredible customer care, look no further. I was…read morehelped by the friendly, professional and very knowledgeable store manager. It couldn't have been a better experience.

Worse service I have ever experienced. Showed up about 10 minutes before close and the door was…read morelocked. Staff member would not let me in and talked to me through the door stating they were closed. Just needed a simple question answered. I would highly recommend you take your business to any other sunglasses distributor.

What a weird experience. I showed up to this location at 7:28 pm, it states they close at 8pm on…read moregoogle and 9pm on yelp. There was a family in there and a worker who all saw me at the door, which was locked when I arrived. The worker just stared at first then proceeded to help the family in there. I sat in my car and watched the family leave, after they left the father walked up again to the locked door only for the worker to run up and unlock it... wtf is all I have to say. Is this how this business runs??

I went in one month ago to purchase new sunglasses for someone. We chose a pair of Rayban's. When I…read moreborrowed them, there is an extreme prism effect. We came back to the same store with a flawless pair of glasses, she proceeds to clean them and told us there was a scratch on them. There wasn't one when we handed them to her. She told us she couldn't exchange them because they were scratched. This pair of glasses have only been in the case or on his face. Zero chance they were damaged. The young girls there were unable to reason with and very rude during the exchange. I believe they are selling damaged glasses here that can not be retailed because they are irregular. You save very little here. I highly highly highly recommend avoiding this store and company as their business practices are below the standard of any reputable company. Don't walk, run from here!!!

Went by Friday morning to replace my worn out Costas. Got there at 9:30, not realizing they didn't…read moreopen till 10:00. Walked up to the door at 9:59, still locked. I could see the young lady inside looking at her cellphone. She came to the door to tell me that they didn't open till 10:00, walked back to her chair only to return about a minute later to open the door. When I went in she asked if I was looking for something specific, I told her I wanted to look at the Costas. She pointed to two wall displays, I asked about their summer sale. She pointed to the rack on the right and then went back to her phone. Never asked if I needed any information or anything. Obviously she didn't know anything about the products she was selling. I was very disappointed in the staff at the Calhoun store. I bought my first pair of Costas at this store about 8 years ago and it was a very different experience. The staff was much more attentive and helpful then. Sadly I won't return, I proceeded to buy a new pair at Bucky's of all places. $284 lost sale due to laziness?

Steve at this store really went above and beyond to help me choose a pair of glasses. He was very…read morefriendly and nice to talk to. He even told me about the student discount they had which was so helpful! The store also has a lot of options to choose from and many sales. Would highly recommend! Thank you Steve!

I didn't think I'd have much to note in what I thought would be a "normal retail" pursuit, but I…read morewas surprised. My girlfriend and I took the opportunity to procure her much belated birthday present. We walked in and were immediately greeted by Ethan (sp?), who took a few minutes to walk us through our options as we searched for some quality, polarized shades. It seems clear that this fellow knows what he's selling. He made some good recommendations, talking us out of more expensive purchases, and steering us away from the actual store-branded stuff. I think we're very happy with our end-result. AND we saved some money on these shades compared to regular non-outlet prices. Thank you, Ethan!

My husband and I had a great experience at the Sunglass Hut in the North Point Mall. The manager of…read morethe store was helpful and spent a great deal of time with us. He listened to what we were looking for and proceeded to point out possible glasses to meet our needs. They have a great selection and it appears Rayban now sizes glasses to fit different faces. As a lover of this brand, I love this approach to finding the perfect size without having to give up the style you really want.

Worst customer service ever. I attempted to return sunglasses and the manager would not allow me as…read morethe credit card I used to purchase the sunglasses had been stolen and replaced. She told me I had to go to another location where I purchased them. When I went there, out of my way, the store told me she lied to me and just did not want to lose revenue by processing a return.

This place is great. If you have $150 for sunglasses. Needless yo say I said no to the polarized…read moreCoach sunglasses that I need for my deep sea fishing trip. This girl on a budget will have to get some shades and call it a day? Friendly staff. Helpful in fitting your face and/or need with the proper sunglasses.

Whenever I order my sunglasses online I bring them here to get them adjusted or to trade them in if…read morethere's an issue with the shipped item I received from their website. The staff is always helpful and I normally leave satisfied . They also have a decent variety of shades to select from.

I recently purchased two pair of Guccis sunglasses at the outlet store in Commerce GA and was…read moreassured I could return them to any Sunglass Hut store if I was dissatisfied. Well I tried to do that at the Marietta, GA store in Avenues at West Cobb and the sales associate refused to return the pair and insinuated that I stole the shades as they were not on my receipt. She was referring to the item number on the arm of the sunglasses and the item number on my receipt. I knew this experience was not going to go well upon entering the store as she was not pleasant when I walked in, and I had never been treated this way at a Sunglass Hut sore. Once she realized that the item numbers didn't match she immediately placed the sunglasses on the counter and told me to return them back to Commerce GA. That's not an easy task as the outlet is 2 hrs away from my home. This associate/store manager didn't attempt to do any type of problem solving as I assured her that I purchased both the sunglasses I was returning and the ones I was wearing from the Sunglass Hut. She IMMEDIATELY assumed that I was engaging in nefarious actions. I was absolutely appaled and offended and said so to her. She became offended, ordered me out of her store, threatening to call the police on me and she locked the door during store hours. To de-escalate the situation I went outside and called the store I purchased them, which she could have done. I reached Casey, whom I purchased the sunglasses from, she remembered me as we had a very pleasant shopping experience. She remembered my items purchased and proceeded to call the store to inform the associate on how to look up the item number for the Gucci sunglasses. Casey at the Commerce store cleared up the discrepancy. The associate at the Marietta store only unlocked the door because of Casey. Once I entered the store, she completed the return transaction with a scowl on her face and she didn't say one word to me when done. I left the store thanking Casey at the Commerce store for her assistance and assuring her that I will be back when I come thru Commerce to purchase more sunglasses from her. I will NEVER patronize the Marietta store ever again and will tell all of my neighbors and friends not to either. As the associates/managers are rude and discriminating. They made me feel devalued, paltry and discriminated against! I don't have to feel this way after i spent over $700 on one purchase. Ill take my hard earned money to a store like Commerce, GA that values and treats EVERY customer with respect and care.

Theee words: Service. Beyond. Belief. Stopped in for some help with my old Ray-Bans and could not…read morebelieve the exceptional education and kindness showed by Chris in the store. Will never buy sunglasses for any place else. Great selection of the latest styles and a whole new brand of service.

Two words ..NO SERVICE ..Walked in to shop ...two employees where chatting with each other. After…read morebeing in there over 10 mins i was never acknowledged or was even asked if I needed help. I went back to the Macy's SGH ..much better service