1. Happy Caregiver

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Walnut Creek, CA

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5 years ago

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Walnut Creek Skilled Nursing & Rehabilitation Center

Walnut Creek Skilled Nursing & Rehabilitation Center

(56 reviews)

My mom was in this facility for a month in spring 2026 after she fell and broke her hip. I was…read morereally nervous at first but the staff was outstanding. Everyone was so kind and caring and responsive to my many questions and concerns. The CNAs were great, really helpful with even the smallest request. Every person on the PT and OT staff is incredible! They all really care about each patient and work hard to help them progress. My heart swells with gratitude to them all, especially Ian who was always smiling and patient and made the sessions fun for my mom even when it really hurt to do the work. Ariel was wonderful as well on the therapy team! We were welcome to be at the facility any time we wanted during visiting hours and often went to my mom's therapy sessions or sat in the dining hall during meals or participated in activities with her, which was a good sign because it shows they have nothing to hide. The staff is very attentive and they treat everyone with respect. Nancy at the front desk was another highlight of every visit. When I toured the facility before my mom was admitted, her smiling welcome at the front calmed my nerves and made me realize it was going to be OK. The liaisons at the facility made my mom's transition home easy. I am so grateful to WC Skilled Nursing and Rehabilitation Center.

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.

Happy Caregiver - personalcare - Updated October 2026

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