This facility demonstrates the best of post acute care. The staff are compassionate and timely…read morewith their attention. It is a model for other organizations.

I have been In Shadelands Post Acute two times now. The first time I was here 12/2023 - 4/2024. My…read moremost recent stay was from 3/2026 - 4/2026. I love this facility, because it is well kept, clean and the staff members and services are second to none! I love how staff members willingly cover for each other during lunch breaks, busy times, etc.). I never experienced any rudeness or problems from any employee at Shadelands. Shadelands will ALWAYS be my first choice for Post Acute care.

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.

My experience with Walnut Creek Skilled Nursing & Rehabilitation Center involved a billing dispute…read morethat took more than three years to resolve. The facility billed my 101-year-old uncle $1,425, claiming he had remained two days beyond his Medicare-covered stay. However, a Kaiser-affiliated physician had extended his stay for an additional two days of observation after he returned from the Kaiser Walnut Creek Emergency Department. What should have been a simple correction became a lengthy ordeal. Despite numerous phone calls, emails, letters, and other communications with both Kaiser and the facility, neither organization initially acknowledged that the physician had authorized the extension. The matter remained unresolved for more than three years, including an extensive complaint process with the California Department of Public Health. Although the Department initially did not substantiate my complaint, it later reversed course and ultimately confirmed that my complaint was substantiated. Sadly, my uncle passed away in May 2024 at the age of 103 before the matter was fully resolved. More than three years after the disputed charges were incurred, Kaiser finally paid the $1,425 bill. While I received verbal apologies from Kaiser, I never received any acknowledgment or apology from the facility. In my view, no family should have to spend years correcting what should have been a straightforward billing error involving an elderly patient

The staff here is absolutely wonderful! I have no complaints about any of them. They were so good,…read moreI wished I could bring some of them home with me. The bad: the policies and practices here are awful. I made meal requests to multiple people about my dietary concerns, and got absolutely no response from management. Nobody informed me about the program to made me healthy again. I was kept in the dark, and found out they planned to keep me for a month, even though the only reason I was there was to improve my legs. It felt like a prison, where you're kept in a confined space. My wife had to come and take me out of there covertly. That's why I said the policies and practices suck.

I have been here for Two Days. It looks nice but is rotten onside…read more I was denied Tylenol from the night nurse The food is so awful that the social worker when she first came to talk to me told me that I'd have to order my food out I have gotten diarrhea from the food here. I asked her eye drops and a Tylenol and I was told by the nurse tonight that she wasn't going to give it to me for whatever reason! I told her I was in pain and she said no. I'm signing myself out I can't be here. I've had no care. The food is awful I have diarrhea. I've had no attention I got antibiotics for my kidney infection so I'll take the antibiotics on the prescription with me home. I have no products to take care of myself and no clean clothes. This place is a monster prison. There been three people that even talk kindly to me. The staff has been abusive verbally and emotionally I believe they are delighted to be evil and cause people pain. I need to accept that people work with the elderly to dump their anger. So tired of this place.

While it's not the Ritz the care here is wonderful. I've been a patient here twice and the staff is…read morepleasant, caring and attentive.

Cam Jones and team, notably Matt and Jean who go above and beyond as activity directors and really…read morecare about the occupants have made what my mom calls "the not so golden years" easier. My mom has made friends and Cam has facilitated transportation when we needed it. Cam is also accessible anytime I have questions or requests. It's not a fancy place but my mother is comfortable. The food is just ok, but they are happy to make my mom a tuna sandwich if she doesn't care for the hot meal. When I was told a few years ago that I had two hours to choose a skilled nursing facility I jumped in my car and quickly toured a few. I chose La Casa Via where my grandmother stayed several years ago as well. I give this facility 5 stars not for being perfect but because this type of care is very hard and the facility is clean as well as the care and attention I mentioned above.

I chose Rossmoor Post Acute after visiting and comparing it with another post-acute facility in…read moreWalnut Creek. The deciding factor was simple but important: Rossmoor felt like a true medical care facility, while the other location felt more like a modern senior or retirement center. Given my father's condition, he needed real medical care--not just a nice environment--and Rossmoor clearly fit that need. From the very beginning, the level of service exceeded my expectations. Steve Stock, the General Manager, was outstanding. He gave me his mobile number and told me to text him anytime if something came up. That alone speaks volumes. I did my best not to reach out unless it was truly necessary, but whenever I did, he addressed every issue promptly and thoroughly. Not a single request was missed. I honestly don't know how he stays so organized, but he does--and it shows. One thing that really mattered to us was consistency with medications, and Rossmoor delivered. All medications were always administered correctly and on time, without exception. That level of reliability brought a lot of peace of mind. The food was also decent--better than expected for a medical facility--and whenever there was an opportunity to make things a little better or more comfortable, the staff consistently went the extra mile. The staff across the board were excellent. Every single person we interacted with was professional, kind, and clearly well trained. Special thanks to nurses Nadia, Carly, Roxanne, Marielle, and Gia--each one was outstanding and made a difficult time much easier for our family. The PT and OT staff were also fantastic--thank you Erica for your patience and care. Thanks to the laundry staff and the front desk team as well; their work doesn't go unnoticed. Bottom line: I highly recommend Rossmoor Post Acute to anyone who needs true post-acute medical care. Our experience there gave us peace of mind during a very stressful time, and for that I'm extremely grateful.

Dangerous Neglect and Dismissive Staff…read more My mother was admitted to Rossmoor Post Acute for PT and OT following hip replacement surgery. What should have been a safe recovery environment turned into a distressing and potentially dangerous situation within hours of admission. Less than two hours after we left for the evening, my mother called in desperation asking us to return. She had been pressing the call button repeatedly for over 40 minutes and called out to multiple staff members who walked past her room. She needed help getting to the restroom, a basic need that became urgent. Every request was ignored. By the time someone finally responded, she had been waiting nearly an hour. For a patient recovering from hip surgery, this delay could have resulted in a serious fall or UTI. When my mother requested to speak with the night supervisor about ensuring proper care, Head Nurse Itza F. came to address the situation. Instead of acknowledging the failure in response time, she blamed my mother, claiming she "hadn't hit the button correctly" and reminding us there were other patients. We tested the call button, and it was working perfectly and my mother had the hand strength to use it properly. What made this encounter even more troubling was Itza's behavior. When she arrived, she initially spoke with my mother, but as soon as I entered the room, she stopped addressing my mother and directed her responses to me instead, despite my mother being the one speaking to her. My mother was fully alert, competent, and clearly advocating for herself. When I redirected Itza to speak directly to the patient, she became dismissive and aggressive, clicking her nails and waving her hands at my mother and me in a condescending manner. She took zero responsibility and made it clear she would not be accountable for my mother's well-being. This is not just poor customer service; this is a failure of basic patient care and dignity. A post-surgical patient should never wait an hour for bathroom assistance. Staff should never ignore calls for help. And a medical professional should never gaslight a patient or treat them with such disrespect. I was extremely uncomfortable leaving my mother at Rossmoor Post Acute after this experience, and we took the initiative to ensure her safety and care by transferring her out of the facility. If this is the standard of care in the first two hours, I fear for patients who don't have people able to advocate for them. Rossmoor Post Acute needs serious management intervention and staff retraining. Patients deserve better than this.

I want to express my enormous gratitude to nurse Vicki Campbell who is instrumental for my father's…read morecare in Pleasant Hill Post Accute where he resides since 2023 . Vicki goes way beyond all expectations and delivers not only care for patients but also peace of mind for the family . Her professionalism , kindness , quick thinking and constant willingness to help made a huge difference for my father and all of us !

I want to express my gratitude for the excellent care at Pleasant Hill Post-Acute Care. I was…read moreadmitted with a fractured pelvis and could not walk. Thanks to the entire staff's exceptional care, I am walking again! The PT and OT folks (Nikki, Deandre and Akashi) patiently gave me the support and confidence to not only walk, but to climb stairs! I have never had PT before and was amazed how their simple instructions and encouragement helped heal my body so that I could return home. There are too many other names to mention here, but the following are a few. I'd like to give a shout out to the nursing staff, particularly Dahlia. The nurses were so kind and patient, helping me with every need, including cleansing. I hope that I was kind and respectful, but I noticed that some patients could be quite difficult. The nurses and CNAs consistently maintained a calm, caring and professional demeanor. They catered to every need and clearly cared about the patients' well-being. Claire, the Activities Director delivered daily menus and a list of scheduled activities. What a sweet individual, dropping by each morning with a smile and a little conversation. Nicole of the Housekeeping Staff was lovely. I engaged her in conversation at every opportunity, as she made sure that each room was clean and in proper order for each patient. My case worker, Mary, was instrumental in working with doctors and staff to secure my release date. She also recommended an appt. with my PCP and referred me to out-patient PT care. Another shout out is to the kitchen staff. The meals were healthy and delicious and tailored to each patient's needs. Mistakes were sometimes made and were quickly rectified. One small concern is that breakfasts always arrived cold. Having worked in catering, I know it is difficult to serve a hot meal to 50 people at once, but it can be done. Icing on the cake: Greta, an optometrist visited some of the patients for eye exams and glaucoma tests. I did not expect this extra service and appreciate it so much! In additional, the facility has followed up with me to check on my healing progress. I hope none of you require such intense care, but if you do, I highly recommend PH Post-Acute Care to administer to both physical and emotional needs.

Had great service from Health Link Home Health company. My…read morephysical therapist Tuan and Leean both were wonderful. Leean taught me so much . I was able to achieve incredible improvement tin my condition in short time Irina M

I had an excellent experience with Health Link Home Health Agency in the East Bay after surgery…read more Prior to requesting a referral to them from my surgeon, I did extensive online research and, based on a plethora of negative reviews for other providers, Health Link was the only one I was willing to work with. Fortunately for me, they were contracted with my primary care provider. The nurses, occupational therapist and physical therapists who came to my home were all outstanding. If you are visited by Vy, Khaled, Ryan, Jeffrey, Heather or Jennifer, you will be pleased.

Stanford Hospital referred me to Suncrest Hospice for a family member who was stage 4 cancer. They…read morewere extremely knowledgeable and professional and caring. They provided transportation to his son's resident in Contra Costa County. When they arrived, the equipment needed had already been delivered. They assigned nurses to come daily, including a Chaplin and 24/7 hotline. After services were no longer required, they sent cards with their condolences as well as literature on their "The Grief Cafe" bereavement support. I highly recommend Suncrest Hospice for home care.

We had the staff from Contra Costa come to our home in Solano to help us with our 100yr old…read moregrandmother. We had a nurse come every day. Nurse Rachel from the week was extremely patient with our questions and she took the time to explain the equipment & medication. Weekend Nurse Rachel was just as patient also. Suncrest even provided counseling for the family, we were not expecting that. Everyone we spoke with were kind and sensitive to our needs and we appreciated that. The only negative was the delivery of the medicine we felt took a bit long to arrive in our opinion, but that was it. We would HIGHLY RECOMMEND Suncrest Home Health and Hospice.

My fathers caregiver Jeannie Taylor has been a blessing. We could not have gone through our…read morefather's passing without her.

My caregiver Carolina Figueroa is the best of all caregivers she brightens my morning every day and…read moreno task is too small or too big for her! Definitely a keeper!!!

After my mom underwent major neurosurgery at UCSF following a long health journey, our family had…read moreto decide between caring for her at home or placing her in a post acute rehabilitation facility. Having had very negative experiences with other local facilities in the past, we were honestly terrified to trust another rehab center. Thankfully, several people recommended Tampico, and what a difference this facility was. From the moment we walked in, the building felt clean, welcoming, and well cared for. Every staff member greeted us warmly and treated my mom with dignity and compassion during one of the most vulnerable times of her life. Her care team was wonderful. Her CNAs were Helen, Marie, and Romel. Her PTs were Mimi, Deepika, and Nicole, and her OT was Aarti. Her absolute favorites were Helen, Emiliano, and Aarti. The therapy team pushed her in all the right ways while also taking time to educate our family and encourage my mom throughout recovery. When my mom arrived, she could not even sit up independently. By discharge, she had improved dramatically and was strong enough to transfer to John Muir's intensive rehab program, which prior she didn't qualify for due to her level of weakness. Most importantly, we never once felt like her needs were ignored. The staff consistently responded with kindness, patience, and professionalism. The facility truly felt like a home away from home while still providing excellent rehabilitation care. The only complaint my mom had was the food, especially the fish meals, but she is also a very picky cook-from-scratch person. We are incredibly grateful to the entire Tampico team and would absolutely recommend this facility to families looking for compassionate, quality rehabilitation care.

Clean facility, there is always staff cleaning. Fast…read moreresponse to messages. Overall, I will give this facility a 5 star rating. Highly recommend.