If youre having doubts about where to buy a new or used motorcycle, look no further. Jesse made my purchase of a used FZ8 quick and painless. I told him what i wanted, was shown the bike, and was signing paperwork on it and done in 30 minutes max. Great people, great parts department, and a very friendly place all together. I highly recommend coming here to buy, and will most likely be using them for my service needs as well! Thank you Jesse and the Hanover Power Sports crew!!! read more

absolute joke of a dealership. called for a simple starter relay on a YZ and no one could give me a definite answer on if the relay was physicall in the store. everyone who answered the phone said they are not able to actually check parts, and will get back to me tomorrow.... rude service and they all seemed to be bothered by me calling. would never shop here again read more

Lots of makes crammed in a small space. Helpful guys but not surprisingly expensive and aftermarket stuff I can get cheaper and unfortunately faster online. Lots of helmets. read more

Extremely unprofessional organization with very shady business practices, like charging you for products they never ship, and then ignoring all requests to be refunded. Untrustworthy business without a doubt. read more

No , through years, i have purchased a lawnmower and leaf blower. The service desk guy was rude , i had to purchase a lawnmower blades. Most recently inquired about and airens snowblower which they said they had in stock. No one ever called me back or sent an email. Poor customer service. read more

I have had numerous issues with the service department at Hanover Powersports over the last few years. This last issue has caused me to vow never to return here and seek my motorcycle service needs elsewhere. What should have been a simple task for them turned into a huge failure. I made an appointment over a month in advance. Brought my bike in and asked for an oil change. I inquired about a detail service and was told it could be done in 2 days. Perfect. I said do the oil change and call me tomorrow to let me know what else the bike needs so that I could decide if I want to spend $150 on the detail cleaning service. The next day...no call. The following day....no call. I tried calling and was forced to leave a message after several attempts to talk to anyone in the service department. The next day (day 3) still no return call. I call again. The service manager (Tom) was confused and was provided incorrect info about someone else's bike. He then said he would call me back in "5 minutes". No call back that day. Closed for the next two. Finally, I got a call from the service coordinator (Will) who said the bike had been detailed and the oil change done...$550. I said I didn't authorize the detail because I was never called to discuss these charges. When I explained to Will how Tom had never called back, the response was "Wow, that's effed up." He didn't seem very surprised by his boss' incompetence and lack of integrity. I asked to talk to manager and I was told, "call back and ask for the sales department. Then ask to speak to Jesse. If I try to get the manager you'll wait forever." I took this to mean, Jesse doesn't care about the service department and only cares about sales and the money. I would soon find out. I did just that and got Jesse on the phone. I explained the situation to him and was treated like a liar. He didn't even ask Tom what happened. He accused me of being rude and said this was because I didn't have an appointment, which I did. In the end, he did absolutely nothing. The kicker is when I picked up the bike, the work order they had me sign said "call for work approval". I have bought two motorcycles from this dealer totaling over $40,000 and this is the treatment. Disgusting. Jesse couldn't even be bothered to apologize for the experience in person (nor over the phone). To be honest, he comes across and a spoiled brat who's inheriting a business that he will soon ruin. It's a shame. I guess I'll move on to Honda Corporate office to see if there is any chance for customer service left within Honda Powersports. read more

Worse dealership I've ever dealt with. I warn you all DO NOT take your motorcycle here for service unless you want your motorcycle back without motor oil in it and not shifting correctly. I have a 2021 Honda Goldwing that had a recall for the bolt replacement. I took it to Hanover to have the recall done there dealing with the service manager Jesse. The technician failed to put the motor oil back into the engine and not only did he forget that, he didn't complete the recall properly which is causing my 2021 Honda Goldwing which I purchased brand new not to shift properly and impossible to find neutral. Shifting from first gear to second gear feels like I'm about to break the shifter and down shifting is impossible. I have to stay on second gear at a red light and release clutch on second gear. My Goldwing was there for two months for this recall and every time I would call they would have an excuse that the part is on backorder to a point where they stopped answering my phone calls. Till one day, Jesse, the service manager called me telling me that my bike is done and ready for pick up. I picked up my bike rode 30 miles to my home once I reached my destination the motor oil light came on. I checked the dipstick completely dry. The service department has very horrible communication very and horrible customer service and most importantly, horrible service technicians. I opened the case with Honda America in order to take my bike to another service department in order for the damages to be covered under the warranty. I warn you all stay away from this service department hanover power sports step up your game. read more

Pathetic. I texted them as requested on their Craigslist listing. No response. Contacted them 3 separate times through their website looking for more info about a bike they have for sale. No response. Apparently they aren't interested in my money. Oh well. There are plenty of other dealers and motorcycles available. read more

Traded in my Yamaha mt10 for. New Yamaha tracer. Did the whole transaction via email/telephone. Showed up, bike was ready, numbers didn't change. Thanks to George and Reid for making it a simple process. read more

Hanover Powersports - Motorcycle Dealers Near Me - East Hanover, New Jersey

What an amazing professional team! Just went to get an old Stihl weedwhacker to see if they could repair and restrung.. Jess my man took his time to take it apart and fixed it at no cost! Such a generous humble gentleman! Next time around I will purchase from there and no place else! Thank you Jesse George and the whole crew! Thank you so much and this is THE place for all equipments. Thank you for making my day! read more

Enough is enough with "hanover powersports" - every genuine, customer review is the exact same: hanover is incompetent, cheap, negligent, and criminally-dishonest. They screwed me twice and I'm long done with them, but they keep cheating unsuspecting customers, stealing their money for defective repairs/products, & then censoring-every honest review with their lying-threats and criminal-tactics. Hanover powersports is hemorrhaging money and will be bankrupt-&-out-of-business very soon. Do not give them any money for services or products while they go bust; their service department is a scam that employs no real technicians whatsoever, & their products/advertised prices are nothing but bait-and-switch- scams for insanely-marked-up refurbished/defective garbage. Do you like getting your bikes and atv's back with no oil and mystery damages that weren't there before? Do you like being sold defective products and then being screwed and lied to on your warranty rights? Do you like being threatened, attacked, shaken-down when you attempt to trade-in your quality, used products? BOYCOTT.HANOVER.POWERSPORTS & stop letting them criminally.manipulate &.screw innocent customers #goingoutofbusiness read more

Big thank you to Reid and George! Buying prices was amazing; as a first timer and seamless. read more

I emailed for quotes from all dealers within 100 miles on a new Yamaha. Hanover came back with the lowest price and fees of all of them by many hundreds of dollars. Highly suggest checking in with them for your next purchase. read more

Mike is an asset to Hanover Power Sports! He has diagnosed and repaired my son's mini bike and was extremely kind and patient in explaining what was wrong with it to me and my son. He is most invested in being able to ride the mini bike and doing so safely. Thank you, Mike! read more

We've always been happy with their service in the past. Brought my snowblower in for service in early February. My fault for not doing it before snow season. It took two weeks to be completed, which I understood as they had lots of snowblowers to deal with. Now it's two snows ater and it's done. My problem is with the pickup and delivery service. We use that because we don't have a truck. Pickup was fine, but when our snowblower was "ready for pickup" their truck was being repaired. A week later, it still is. They may get it back tomorrow, but now their driver has quit. His replacement is expected to start on March 12. That's pretty much AFTER this year's need. Big disappointment, read more

Jesse and Steve were nothing more than pleasant gentlemen making my purchasing experience a breeze. I came in and asked for Jesse. He helped me within minutes. Just went straight to the point of which bike I was interested in. He gave me a GREAT deal on a 2020 Yamaha R3. Definitely doesn't try to rob u like most dealerships would. He set all the paperwork up and I dealt with Steve for the financial part. All in all I spent a little less than an hour at the place. I'll definitely be coming back here for service and purchasing parts. Highly recommended. read more

Hanover Powersports - 2020 YZF R3 - Motorcycle Dealers Near Me - East Hanover, New Jersey

Purchased a Honda generator, YZF dirt bike, and a commercial Honda lawnmower. Watched them move and return after they over expanded. Love Mike downstairs. Guy does his job very well. Too bad I will never go back, and I will not recommend Hanover Powersports to anybody. Why? For the smallest reason. I bought a KTM GENUINE TOOLBOX LARGE TOOLS 3/8 RACHET SOCKETS 60 PIECES let's say five years back and I rarely use it but the ratchet lost a housing screw (there are two screws that hold the head of the ratchet together). I went to Mike and he checked with the manager to see if they can help me. I wanted them to get KTM to send over the specialty screw. A KTM rep would clearly do this. Nope! Management told Mike to tell me to go to Home Depot. So, the the price of a tiny screw I would have customers buy elsewhere. Management at Hanover Powersports doesn't have their customers back. read more

i just bought a brand new dirt for my son, abo a month ago, aft putting about ten hours on it I was going over the bike and heard a noise in the front wheel, I pulled it apart and the front wheel bearings were seizing due to beinf installed improperly and not greased from the factory, I called Hanover power sports and was told the bike wasn't under warranty and I could either purchase new bearings or have them fix it. I've spent over $30k with them and they wouldn't even try to make it right by at least giving me a set of bearings that would have cost them a few dollars, but cost me a $145 from somewhere else. Typical bus nowadays that doesn't care about reputation or keeping a customer. read more

My husband went to this store today. We are very upset. If you're a person of color, do not go here. His review: I gave this place a raving review several years ago, but my recent experience with Johnson Schumacher made me reconsider my initial recommendations. While waiting patiently for my turn, Johnson engaged and assisted two white customers who arrived 10 minutes after me. After he took care of the two gentlemen, he decided again to walk away from the parts counter as if I wasn't there or did not exist. There was no acknowledgment of any kind. Johnson proceeded to treat me with indifference as if I was less of a customer than the two white gentlemen that came in after me. BTW, the last gentleman that came in after me needed the same exact part for his snow blower - shear bolts. Johnson gave that customer 6 bolts for "FREE." Johnson over charged me $34.85 for 10 bolts. I'm not asking for free parts, but you can see Johnson's indifference toward me. He threatened not to sell me the part if I continued to shake my head in disbelief of how he was handling the situation. He asked me where I was from and when I told him Livingston, he started to apologize which made me angrier. So what if I'm from Livingston! What if I was from Newark. Racism is Racism! Indifference is indifference! I don't recommend this place to anyone, especially if you are a person of color. Hanover Powersport response: I'm sorry that you feel that way but nothing can be further from the truth. We dug ourselves out and showed up to work after one of the largest snowstorms in NJ history. To help our customers get what they needed. Tuesday was a chaotic day and we did our best with a short staff to assist our customers. BTW, the last gentleman was given free shear pins because he just purchased a brand new snowblower. My response: Hanover Powersports New Jersey Again, I'm shaking my head with your response and the actions of your employee Johnson Schumacher. Your employee chose to treat me, with indifference. This incident did in fact occur and to place blame for his behavior on the weather is not only insulting, but offensive. Btw, I too, purchased my Honda snow blower and parts at your establishment. Am I not a customer as well? As I said, racism is racism - indifference is indifference. read more

Been using them since I moved to East Hanover over 20 years ago. For a few years they moved down 10 into whippany but are now back in East Hanover. I purchased my Honda mower, snowblower and weed wacker from them. I also purchased my Stihl saw from them. Today I needed parts for my saw. I needed a new chain. I arrived and told them my model number of saw. They couldn't find me in the system but it didn't stop them. They looked up the saw and found the chain size. I asked about changing the bar and another sales man said if the lower teeth are showing through. He asked if I had the saw. I said I'd go get it. I'm only 5 min away. I cam07936@gmail.com back with the saw and he suggested but did not push getting a new bar. He said the teeth are fine on the lower part but it's showing some signs of heat damage. I decided to get both. To my surprise, the removed the old bar and chai. And replaced both right there in front of me. They adjusted the tension and I was good to go. I will be back for a full service after I complete what I'm cutting. Definitely recommend this place for all your lawn power equipment needs. read more

Hanover Powersports - New Stihl saw bar and chain installed on my saw. - Motorcycle Dealers Near Me - East Hanover, New Jersey

We ordered an inverter in August and were told it would be in stock soon. There was no communication over the next weeks, then we called and were told it would be in the following week. Again, no contact. We called again and were told that it may be discontinued, but they would follow up. No contact yet again. Today, the day before a snow storm and four months later, I went to the store in person. I was told they had learned 5 days ago that it was never going to be available but were too busy to call. George tried to sell me a more expensive product and would not agree to any discount or compensation for the poor service/communication over the past 4 months. Very frustrated, I asked for my money back and hope I can find what I need to keep my kids warm if we lose power. read more

Hanover Powersports is heaven for anyone who owns a motorcycle or dirtbike. I have been here many times with my boyfriend and I must say they really have a little bit of everything at this store. There are two levels of the building, the upstairs is more geared towards motorcycles and downstairs is more geared towards dirtbikes. The whole downstairs is KTM heaven and I must admit I'm actually starting to get more interested in the sport myself, but don't tell my boyfriend that.The selection here is on point when it comes to gear. The employees that work here are the best and so helpful with any questions you may have regarding everything from a to z. If you need anything ordered they will get it for you asap. ** We had an issue with my boyfriends helmet he purchased this year and the company was giving him an issue with the repairs and warranty and pretty much told him he needed to buy a new one (the inserts broke that hold the visor on) The employees at HPS (Greg, Johnson, Justin and Robert) went above and beyond for him and ended up acquiring him a brand new helmet. You guys really are the best and we can't thank you enough! read more

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I got 3 quotes on the same bike and the quote from Hanover Powersports was by far the lowest. The salesperson Jesse is super knowledgeable and professional. He will do everything in his power to get you the best deal. And it's a family run business, so they're not about ripping people off. I also need to point out that this was the only dealership where I was treated like a human being, and not completely dismissed because I'm a woman. If you're a woman you might've noticed that it's kind of hard to be taken seriously at a motorcycle dealership-- but I'm really happy to say that this place isn't like that. The people at Hanover are awesome.They were nothing short of professional with me. I will only ever shop here from now on. I will gladly drive the extra half hour out of my way so that I can be treated with respect and know that I'm getting the best deal out of all the dealerships in north Jersey. read more

Ok lemme explain something about this business, I have been to my share of motorcycle dealerships. This place is one of the most friendliest places and super quick to respond to any issues. I dealt with Amy my whole transition in coming from Cross Country powersports who I can tell you will take 9 days to get the bike ready to go. I told her I was coming in a couple days to pick up the bike, BOOM it was ready. Its really far away and wish it was a little closer due to me getting aftermarket parts on it and service. I guess its a small price to pay for picking up a bike at a fast place. Its not a super big place and very compact, but they have a very very big inventory selection. I purchased the KTM Super Duke 1290 and was super happy with it. I didnt even test ride it as I knew what I wanted to get from the get go. I can tell you that first hand I had a very good experience and in the future will be buying another bike from them. I prefer their speed of setting up a brand new bike vs cc in metuchen. Thanks again amy. read more

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Went to this dealership to trade in my Honda rebel 500 for a rebel 1100, my husband was the one who ride my 500 into the dealer, the sales manager Jessy was not the friendliest, he treats you like he's doing do you a favor instead of making a sale , he asked for the motorcycle title even tho he knew the bike was still being pay for and had a lien on it, he continued to argued with husband that we should have a title regardless and he did that for a living and knew better when in reality if you have a lien on your bike, there's no title the bank has it. After the trade-in it took them longer then 3 weeks to paid off my old loan and I ended up with two loans one for the 500 and one for the 1100 only after calling them twice they sent payment in. Also my plates were supposed to be transfer to the new bike and they didn't do that either, when I called today after a month of my temp tag and registration being expired cause they never called me to let me know if my new registration was in, they told my they just got them in ( I purchase my bike in September) and that it was plate and registration because they never transfer my old plate like they said they did. Honestly I would never go back to this dealer horrible service in every way. read more

My wife and I are avid bikers. Both we bought our motorcycles at Hanover Powersports. We have ridden thousands of miles without any technical problem. All services such as oil change, tire replacement, engine turning have been done by the technicians at Honovef Powersports. They are competent and very friendly. We recommend Hanover Powersports as the place to buy a motorbike and service it. read more

I submitted an inquiry via the Honda Powersports website for a Rebel 1100 DCT and three dealerships were contacted. Reid from Hanover Powersports was timely with his response and was the first one to get back to me. I went into the store a few days later, submitted the deposit, and a few months after that, Jesse calls to let me know that the bike had arrived. I went in, selected the options for the bike and less than week later, I went back to drop off the check. By then, all the options had arrived and were already installed on the bike. I signed a few documents, the delivery date was scheduled, and I received the bike just a few days later. This was the most straightforward, seamless, and hassle-free experience I ever had at any dealership. The entire staff, but particularly Jesse and Reid (and the finance rep whose name I cannot recall) were extremely helpful. Registration, license plate, and lien processing were all handled quickly. In summary, I was very happy with my overall experience and would recommend Hanover Powersports to anyone looking to purchase a bike. I also love my Rebel 1100! Thanks to all at Hanover Powersports! read more

I ordered a lower unit drive shaft for a Yamaha boat motor from the on eBay. the order was placed on the 24th of sept and delivery was supposed to be by the 6th of oct. on 6 October I spoke with their person that handles eBay and asked where my order was. he replied it was sitting next to the door and ups hadn't picked it up and that things happen, if I had a problem with that it was my problem not his. after a few minutes I received a update that the label had been printed. so I waited till the following Tuesday to call and speak with a manager. while speaking with the manager he informed me that they didn't even have the part and they had refunded me the money paid. so the eBay person had blatantly lied to me and had zero accountability. read more

My bike, a 2015 Honda Goldwing F6B, was purchased at this dealership. Other than having them change tires for me, I do my own maintenance (oil changes, brakes, and fluids). When I wanted to have my front shocks serviced, I chose to have it done professionally to ensure it was done correctly. On pickup, they broke my coolant tank and crushed the belly pan when taking the bike off the lift so I left it with them to repair the bike. This seemed to have been an accident, but in hindsight, more like incompetence. On second pickup, after returning home I noticed the left exhaust shield was incorrectly installed, the wire that goes into the center of the steering head was routed incorrectly and pushed up the plastic shield, and on the bottom side of the triple tree a small shield was missing a screw and was just tucked under. I had asked to have a different mechanic go over the job and check the install out leaving the bike there yet again. On third pickup, I thought all was well. On a ride to Penn's Peak, a twisty road, I discovered that the throttle cable was routed incorrectly. On a hard right turn to lock position, the throttle pinned and almost threw me into oncoming traffic. Luckily, I pulled the clutch in to avoid an accident. Once home, I pulled the top plastics off to see what was going on. The throttle cables were routed over the triple tree, not through it between the fork tubes. This caused the throttle cables to bind. Once the top was opened, I could also see the fork tubes were remounted at different heights (5mm and 15mm). All of this is very obvious once the plastics are off. With all this, I have lost confidence that these guys can do anything right. This reflects an overall lack of competence with no pride in their work. As a result, I'm forced to either do these repairs myself or find another mechanic. Honda does not have many qualified service dealers in NJ and the existing ones are booked for appointments, so it's likely I'll be working on this myself. In the interest of full disclosure, I did alert the dealership to my situation. They expressed remorse, said they were addressing the problem, but couldn't offer a better solution other than to bring it back to them. It therefore seems to me that Honda corporate needed to be apprised of the situation. read more

These guys are a 1ST CLASS ACT! I was shopping around for a new bike for a while and ended up with Hanover. George is a hard working dude and knows his products. I bought a new Yamaha, but bit off more than I could chew. After 25 years of riding a Harley, I jumped onto an MT10 and after 100 miles I knew I was on the wrong bike. I went back to Jesse the store manager and told him what had happened. He said I definitely bought the wrong bike. Even though they didn't have to they took the bike back with a fee and I got the wheels I was meant to be on. That's how you create return clientele. read more

The service was absolutely lousy. I got a big run around the sales. People didn't look like they wanna be bothered being that they sell steals stuff for your power, lawnmower or edger. I ask one of the sales rep. He look like that he did not wanna be bothered so he sent me downstairs and they didn't look like they want to be bothered so I looked around this is the worst experience I've ever had in a business what worst service I ever saw sales people though don't wanna be bothered with your customers what kind of business is that if I am in the market for a motorcycle I want to go to motorcycle Mall in Belleville New Jersey, at least you get good service stare that was a giant big waste of my time I feel bad whoever goes there to get your bike repaired or even get a part for there for their lawn mower or edge edger or even for a bike. Good luck and know what you're looking for otherwise you get the runaround like I do by those unprofessional sales people had one guy on his phone three others did not want to be bothered one send me downstairs what a Way to run a business personally, I don't even recommend this place to anybody read more

I came here to buy some sport bike gear, but there really wasn't anything to see. I had to order a jacket and gloves site unseen and I would have preferred to see what I buy. I came here years ago and bought a helmet, I had a much better experience. Now, The place has an excellent showroom and the people there are really nice. This seems like a really great place to buy dirtbike gear. They also seem to have a decent selection of helmets. Good price ranges. They have dirtbikes, sportbikes, it's heaven. Lots of dirtbike gear, helmets, cruiser gear, but not much sportbike stuff on site. They can order you anything though, and it's reasonable. I'll be going back to buy a bike here. review to come. read more

On April 23 2018 I took my Stihl chain saw to Hanover Sports because it would not start. Kieth, in service charged me $50 to "diagnose and estimate". A reasonable charge. On May 1 I picked up the saw and was told the cylinder was scored and there was excessive by pass, the saw was not repairable and needed to be replaced. I followed up by sending the saw to another repair shop who said all it needed was a carburetor adjustment. He made the adjustment and now the saw runs fine. I called Kieth unsuccessfully several times to tell him my experience and left a message which he never returned. I believe they were not interested in repairing my saw but ONLY WANTED TO SELL ME A NEW CHAIN SAW! I would never use this facility again read more

I called in February to have my two motorcycles worked on. I told them in detail the work I would like to have done and set up an appointment for the motorcyles to be picked up at my home on 3/24. On the day of the appointment, they never showed and never called. I called them the next day and they said they were too busy and wanted me to reschedule for mid-May AND I was told they could not do the work that was originally agreed upon. My response was NO THANKS. I DO NOT recommend them, stay away if you can. If you do not stand by your commitments you should not be in business! read more

I brought my two motorcycles in for pre-season inspection and service. The service was quick, and cheaper than it was last year. Plus, they fixed the clutch pull on one bike for no charge. It was better than I hoped. read more

I traded in my dirt bike here, everything seemed good at first. Jessie I believe his name is said he wasn't going to use the aftermarket pipe to sell it so I brought him back the stock pipe. When I asked to get the aftermarket pipe back he told me that wasn't a part of the deal and continued to curse and yell at me to "GET THE F*** OUT OF HERE!" Would not recommend doing business with these dishonest "businessmen" read more

The service department sucks here, I asked them to service my bike and when I picked it up the new battery that I asked for was indeed the old battery so my bike stalled on my way home. When I returned to with the battery service claimed I never asked for one, to which my response was you would let a women ride out with a old battery you knew would die? (He thought that was funny) Also, the oil change that I asked for never happened. Basically, I paid $200 to get a lever fixed. I will not be returning here too bad for them the $2,000 body work I need will be done elsewhere. I don't like places that try to take advantage of women. read more

My review is soley based on their service department. I have never seen such a disorganized unreliable service department. i have had my bike in for repairs since August and it is now October 6th and I was told as of this morning it was getting delivered today(we will see). I have been given three other delivery dates weeks apart 9/20, 9/27, 10/4 and have been following up with Keith twice a week and every time it was a different reason why it wasnt ready. At one point i was told that all the parts were in and just needed to be put on however that was never true because i told them to deliver it as is with the missing aftermarket parts. Long story short they sre disorganized, unprofessional and dont seem to keep up with commitments made with customers. If you are looking for service and expect a quick turnaround go elsewhere. read more

I reciently purchased a new Yamaha motorcycle from Hanover Powersports. Jesse did a great job with the sale and is very knowledgeable about the products and is a true enthusiast. I had a few accessories installed and the parts and service departments were also easy to work with. Hanover Powersports was quick to match another dealers price and they wont kill you with a bunch of junk fees. Overall a great experience and I would recommend you see them if you want a motorcycle, ATV or other power equipment. read more

Purchased two motorcycles from these guys. Great Shop. Over and above friendly and informative service. Good selection of parts and accessories. read more