So the fact that I mentioned checking the manufacturers website was disrespectful ? So saying check their website you might get a deal before purchasing is a problem ? Lmao smh you are going to kick me out of the store and try to justify that because I told them to check Simpson website for deals ? Smh that makes sense .. customer service is bs and as you can see they are full of themselves and not about customers. I was there buying parts a week before and guy said" when I take my hands off the bars my bike takes a hard left " and the guy at the parts counter was trying to convince him that is normal smh I would not recommend this establishment at all read more

Garden State Harley-Davidson - This is the helmet I bought on end of year sale and they got mad because the sale it for 515.00 and I tried to help someone - Motorcycle Dealers Near Me - Morris Plains, New Jersey

Excellent customer service. I visited this dealership today for the second time in my life. There are several HD dealerships closer to my house but in both cases, they had the parts I needed IN STOCK. What I needed today was on back order through the HD website and the wait time was a ridiculous 21 weeks. I could wait for months or just I could just take a ride up there. But before I drove up, I called to see if the part was actually in stock. The person who answered my call said the parts guy was tied up with a customer. Instead of telling me to call back or dumping me into voicemail(I hate that!), he checked and confirmed the item was as present in the store. It was. Maybe my two experiences were exceptions to the rule. I don't know. They are what happened to me. I realize these were trivial events but trivial events are what builds customer trust. read more

Great dealership. I went in just to look for my first bike . Spoke to a salesman Chris Reilly. Very knowledgeable and doesn't pressure you to buy something. He gave me some great tips on what to look for . I will definitely be back to buy my first bike from Chris. read more

Friendliest dealership I've ever been to. Same owners as Williams Harley on Route 22. I bought my bike here and never felt pressured. I even talked about buying a bike off CL with them and Ralph, my salesman, simply said that private sales is an option and if if you need to finance a private sale that they would be happy to help. Since I bought my 2017 FLHXS I have add Rinehart pipes, mini apes, a black engine guard, and a detachable tour pack. Everything I had something done they always looked to try and save me money. With out even asking they looked into having the stock guard powder coated so I wouldn't have to but one. And recently when I had the tour pack wired. They called me and asked if I wanted to drill in the tour pack for the antenna relocation since I had a nubby. They called me to offer to return the parts I already purchased because they noticed I really didn't need them. I can go on and on about all the things they do right. I would only have one complaint. It's hard to get your bike in there during riding season because they are so busy, but that's a good thing for them. Sucks for the customer sometimes, but just shows how good they are and why everyone keeps going there. read more

Garden State Harley-Davidson - Pre detachable tour pack. - Motorcycle Dealers Near Me - Morris Plains, New Jersey

I always have a good time when I come here for the events they hold. It's one of the smaller dealers in NJ from what I have seen.

I bought 3 bikes one on 22 in Lebanon in 2005, and January 2018 I got my new fat boy and a use bike for my wife, this place is professional and honest people great prices and service is really really good I enjoy doing business with good people that I know will always take care of me I also referred any one that need to buy or service they bike, and the dealership make me look good since they are taking care of my friend and family, So if you looking for a bike and you are from NJ,PA or NY city, I definitely recommend you check them out you'll not be disappointed, good luck and safe riding David Adiv read more

Wow, has to be most unfriendly shop I've ever been in all over the. Country! Walked around 15 minutes looking at bikes, not so much as a hello, ventured over to clothing section same thing, amazed decided not to buy anything, maybe the tattoos scared them! read more

From the min. I walked in the door I was welcomed and felt like the staff here took care of me right away. I was looking to upgrade and wasn't sure what would be the best fit and Ralph took the time to sit with me and explain the pros and cons of certain styles and listened to what I wanted in my next bike. He placed me on a street bob and we went out for a test ride. He was 100% correct in everything he said about this bike. I'm definitely going to buy it. I feel comfortable and can't wait to ride !!! Highly recommend them! read more

Bought my bike last year with the help of Wayne who went out of his way to find the Lowrider I wanted, in the color I wanted, with the wire wheels I wanted. He couldn't have been nicer and couldn't of made me feel more at home in the dealership. A great guy all around. Went back today to arrange my thousand mile servicing and to have some lights exchanged for LED lights. Barry in service is terrific. Very knowledgeable on everything I wanted and gave me a more than fair price for the job. Barry is also a friendly, easy person to chat with. Being a businessperson myself it is nice to see an organization providing customer service from the heart as I would for my clients. Just an aside to anyone who has driven by Gardenstate Harley on route 10 and thought about going in just to look around. Go right ahead in, the bikes are fun to look at, the clothes and accessories are quality merchandise, and the staff is friendly and accommodating. Have fun. read more

Garden State Harley-Davidson - Motorcycle Dealers Near Me - Morris Plains, New Jersey

I bought my bike here over a year ago shame on me for not leaving the review earlier.Rob was great but now Barry in service went over the top to really show this dealerships true colors from warranty to free delivery to get my bike back to me I brought my bike there to get the screaming eagle stage 4 mod done and black out the front of my bike and it really came out perfect thanks guys !!!!!! read more

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This is the place to go to buy and get your Harley serviced. I bought my bike here and continue to ride 1.5 hours to have them add custom stuff on it. Excellent customer service, competent techs/mechanics with no hassels. When I buy my next bike, it will be from these guys! Keep on riding! - John read more

Thank you D (Deanna) for the wonderful help in finding my new helmet! She took so much time and sincerely cared about helping me find the right helmet and that it fits perfectly! read more

UPDATE: My smart ass friend fixed the tune that the service department screwed up and told me I needed to dyno tune it for it to run correctly. It took all of 45 min start to finish. It would be awesome if Garden State Harley refunded me for some of the labor hours they charged. Knowing the thieves that they are, I won't get anything back. I had a great experience buying my bike from here, but that's it. 3 Weeks ago I brought my brand new bike in (which I bought at this dealership) to get several parts installed; intake, exhaust, tuner, bars, risers, grips. I was first told that the intake, exhaust and tuner would take about 2-3 days to have installed. I was told that the clutch cable would need to be ordered and could take up to 2 weeks. Common sense would be to install the intake, exhaust and tuner first, I would take my bike back and they would order the cable for the bars. Instead, they installed the risers, bars and grips first so they could "measure" for the cable. Simple math could have figured this out. So my bike sat for 2 weeks in pieces while they waited for the cable. After 2 weeks I called to see if any progress was made. They still didn't install the intake, exhaust or tuner and said that they were still waiting on cables. I asked them the cable length and they said 69 inches. I had that day off from work, so I searched in a 60 mile radius to see if I could find the cable. I found the exact clutch cable they told me that was needed at a dealership 75 min away in PA. I drove there and got the cable and returned to Garden State Harley. I walked in the door and they said, great, now we just need to wait for the brake line. No mention of the brake line before, I assumed that it was already installed on the bike. I got a call later that day and they said that the clutch cable just barely fit, even though they told me that was the length needed. So now we are into the end of week 3 and still no brake line. They only just attempted to install the exhaust earlier this week and apparently it wasn't the correct exhaust. I ordered it from Revzilla and it says it fits 2021's. That same night, I ordered a new exhaust and had it to them within 2 days. Today is Thursday and apparently the brake line will be in tomorrow. I asked Brian at the service dept if they could have it done by Saturday and he told me that if they don't finish it Friday he might not have done until Monday. I was told that Saturdays are reserved for walk-in oil changes. I spent $20k+ on a bike and then even more money for the service and this is how I'm treated. This is honestly the worst customer service I have ever dealt with in my life. There is a lack of communication between the service guys Barry and Brian and then also the customers that they deal with. Avoid the service center at all costs. read more

If I could give 0 stars I would. This place is absolutely horrendous. If you care about your bike do not bring it here. Their service team is so incompetent they can't even properly tune a bike after intake and exhaust. A friend of mine brought a BRAND NEW bike that was purchased 2 weeks earlier from this same place. He brought handlebars, exhaust and intake. 4 weeks later he got the bike back "finished." If a Harley service department doesn't know they need to order wiring extensions and a longer clutch cable maybe they should go slice meat at ShopRite. Anyway, after getting the bike back after a ton of back and forth and lying about parts and time frames, the bike did not run properly. It was cutting out around 3,500 RPM. Clearly they never installed a map or tuned the screamin eagle tuner they sold him and installed. Don't worry though.. my "smart ass" friend as Harley called him went to the screamin eagle website and found the cable needed to tune the bike. My friend purchased the cable and 45 minutes later they downloaded the map from the screamin eagle website. After 15 minutes of recording the bike during a ride the bike runs beautifully. So, Garden State Harley.. I guess being an average Joe with some tools in a garage is better than bringing a bike to you and your "service department?" If you'd like I can come in and discuss how you can maybe handle small installs and keep customers. Just let me know I'm available weekdays after 4:00pm. Thank you read more

I had a great experience buying my bike from here, but that's it. 3 Weeks ago I brought my brand new bike in (which I bought at this dealership) to get several parts installed; intake, exhaust, tuner, bars, risers, grips. I was first told that the intake, exhaust and tuner would take about 2-3 days to have installed. I was told that the clutch cable would need to be ordered and could take up to 2 weeks. Common sense would be to install the intake, exhaust and tuner first, I would take my bike back and they would order the cable for the bars. Instead, they installed the risers, bars and grips first so they could "measure" for the cable. Simple math could have figured this out. So my bike sat for 2 weeks in pieces while they waited for the cable. After 2 weeks I called to see if any progress was made. They still didn't install the intake, exhaust or tuner and said that they were still waiting on cables. I asked them the cable length and they said 69 inches. I had that day off from work, so I searched in a 60 mile radius to see if I could find the cable. I found the exact clutch cable they told me that was needed at a dealership 75 min away in PA. I drove there and got the cable and returned to Garden State Harley. I walked in the door and they said, great, now we just need to wait for the brake line. No mention of the brake line before, I assumed that it was already installed on the bike. I got a call later that day and they said that the clutch cable just barely fit, even though they told me that was the length needed. So now we are into the end of week 3 and still no brake line. They only just attempted to install the exhaust earlier this week and apparently it wasn't the correct exhaust. I ordered it from Revzilla and it says it fits 2021's. That same night, I ordered a new exhaust and had it to them within 2 days. Today is Thursday and apparently the brake line will be in tomorrow. I asked Brian at the service dept if they could have it done by Saturday and he told me that if they don't finish it Friday he might not have done until Monday. I was told that Saturdays are reserved for walk-in oil changes. I spent $20k+ on a bike and then even more money for the service and this is how I'm treated. This is honestly the worst customer service I have ever dealt with in my life. There is a lack of communication between the service guys Barry and Brian and then also the customers that they deal with. Avoid the service center at all costs. read more

This asshole Vittoria S posted pictures of the Harley that is starting to rust. Anyone with half a brain would know if you leave a Harley out in the rain , snow,even if you have it covered it is going to rust. my Harley is 12 years old and I keep it in a shed and in the winter I turn the heat on to 40f and my bike has no rust on it read more

Don't know where the negatives are coming from. I wouldn't go anywhere else. Attitudes are great and people very helpful. Afraid of tattoos is not likely.... haven't you seen the tats on some workers ? Hands-on owner and manager who resolve problems as quickly as possible. Want a bike at a reasonable price.... visit GSHD.... read more

I purchased my Harley here and I was incredibly impressed. The whole dealership is very friendly and extremely helpful. A special call out to Ralph who was my salesman. Ralph was fantastic to do business with, and never once did I feel pressured. He was willing to answer all my questions, and was incredibly knowledgeable. Most important to me is that the service didn't end with the sale of the bike! Ralph and the team at Garden State Harley have continued to be very helpful. I've been a rider for many years, but this is my first Harley... based on this experience I can tell you it won't be my last one. read more

Horrible service and got yelled at by John because I did not understand what he was saying. Told me to get out of the store and I was rude. Never coming back. Horrible new management. read more

Bad, obnoxious trade practice. Purchased a yellow T-shirt for the kid, he did not like it, returned back within 27 days or so. They asked me to read between the lines, and, issued a 'Store Credit' on a print out in my name. ( now this is specialty store, I cannot buy anything else for $30 or so. I cannot gift this Store credit slip to anyone else as it is issued in my name. The Store credit issued on paper where ink is washed after 2/3 months )....When I told them, this is not a industry practice here in Morristown, they asked me to go wherever I like, so, I went to BBB and to my Credit Card company and stopped the payment. My great Bank just stopped their payments. Never go to this store read more

Went here first to buy a new road glide but ended up at Bergen instead. Bergen made a better deal and offered 1k more for my trade in. Garden state told me to call them with the best deal I could get and they would match it. After I went to Bergen and got the better deal I called Garden State to see if they could match it as I preferred Garden State since they were so close to my home. The sales man I called at garden state told me he would call me back in 5 minutes after I gave him the info and I never heard back from him. Ok, so they couldn't match the Bergen deal, but at least call back and say that...not good practice for sales... Bergen was a great experience (separate review) read more

Would give them 0 stars if I could. Spent ALOT of $ on a new bike with a new exhaust installed. Bike has never sounded right nor has it rode as smooth as a new bike should ride. Service department cannot be bothered with me and refuses to look at the bike saying it is normal. No one cares. I will never ever buy a bike from them again nor will any of my friends, relatives or acquaintances. read more

I purchased a 2016 Heritage. They went out of their way to find one because the one I wanted was hard to get. Rob was fantastic and extremely nice. The entire buying process was easy and I was very comfortable there. Excellent experience all the way around. I traveled from Long Island to buy my Harley. I went to two dealers prior and they were no way close to this experience. Very happy. Ken read more

If you're a woman rider, or a man who is not a chauvinistic pig, I'd avoid this sexist HD dealer. There are too many pictures of pin up girls to count. Mind you, they proudly display a ton of gorgeous sportsters and the new roadsters to attract smaller riders such as women, but most women would be offended to walk into a dealership with that many pin up girls covering the walls. The one sales rep who I spoke with actually had a stack of Maxim magazines in his office. I love HD and I'm a proud owner of a sportster 1200 but although I'm in the market for a new bike, I would never buy a bike from this dealer. They clearly have no respect for women so I'll take my $12k elsewhere to buy a new bike. read more

Excellent service every time. And personable and knowledgeable people in every department. Definitely my go-to Harley dealer.

These guys are awesome. I have been dealing with wayne for a couple of years in search for my first harley. I have ridden many bikes and I always wanted to get one but so much to choose from. I have been working with Wayne since he was at williams HD. Same owners from what i can tell. He has been absolutely awesome to work with. Patient and always happy to answer any questions. The bike was in great shape delivered to me at my home and got a decent trade on my bike. They have a huge selection and having gone to several harley dealers, they clearly wanted to earn my business and made it quite clear with making me a fantastic deal on a new Low rider!!! I intend to bring my bike here for all service as well. This is a really nicely setup dealership with a good selection of bikes and gear. Definitely stop by and check it out!!!! Thanks Wayne for making this a smooth and enjoyable transaction. read more

I would give ZERO stars if I could to this dealership, the warranty department and HARLEY DAVIDSON!!! I don't care who's responsible for the piece of junk I bought, you should fix it. Once they sell you what you want, you are on your own!!! I bought my Harley Street Bob BRAND NEW June 17, 2018. After a little bit over 500 miles, the power coating on the forks bubbled up, chipped and pealed off. Some parts started rusting. I have over 50 pictures, but I will only post a couple. My brand new Harley is covered in corrosion and the spokes and other parts are completely rusting. Nobody cared at Morris Plains Harley Davidson neither the warranty department. In fact, the warranty department told me that I must live in a harsh environment or harsh condition in order for that to occur. Another piece of BS that I was told was that I must have rode on salt or other corroding agents ... The warranty department ends up the call saying : "Sorry, we can't do anything about that and your case has been closed!" See pictures below of my brand new motorcycle that currently has 2,000 miles on it. read more

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Love this place--service is great and helped me decide on my bike. Bike is great--love riding around my neighborhood on it. Wouldn't do motorcycle biz anywhere else! read more

Bike runs decently nice after tune up but they quoted me $650, ended up being $900. Not to mention they didn't even replace a missing bolt from the control switches. Hopefully I will never have to use these guys again. Definitely milking every dollar they can get and seem to not really care about my bike. read more

I traded in my older Road King Classic for a new Ultra Limited. I think I got a very fair trade in price, and love the new bike. I was treated well, and recommend this dealership. read more

Rob is a great sales guy, very friendly and very helpful, the parts department is knowledgable and works to find the right solutions, the clothing side is great and Kim resolves issues and represents her clients well (2 issues with zipper failure on boots she resolved with no attitude or cost). On the other hand Barry from the service department is an absolute jerk, to the point that I am debating if I should do business with this dealership. read more

Not happy with the service at GS Harley. I brought my bike there last spring for a 5,000 mile service. When I got it back one of the bolts holding the derby cover was loose and rattling around. The switch housing on the brake side was loose and moving around. I know that they aren't big items but when you pay a premium price, you shouldn't have to torque up bolts when you get home. Well, I complained and was offered a free oil change. I never took them up on it because I do it myself. Fast forward to this Spring. My bike now has 10,000 miles so in addition to all the other services, I went to adjust the clutch. Well, the jam nut was cranked on there so tight I couldn't even move it and started stripping the nut. The last time this was touched was at the 5,000 service so I brought it back and asked if they could loosen the nut. They did adjust the clutch, and then charged me!! When I mentioned that I thought it would be covered because they put the jam nut on too tight, I was told that it has been 5.000 miles since they did the work. Well, yeah...how often do you adjust the clutch...according to the service manual...every 5,000 miles. I didn't realize that I had to check everything they did once they did it. I will not be going back there...ever. read more