I am sharing my experience to inform potential customers about my dealings with Hanner RV in hopes that others can avoid the frustrations I have encountered.
As a U.S. Army service member, I relocate frequently and decided to purchase an RV for its practicality and cost-effectiveness. In October 2023, I purchased a 2022 Keystone Outback from Hanner RV, expecting a reliable vehicle in excellent condition. Unfortunately, my experience has been anything but satisfactory.
Upon delivery, I immediately noticed significant issues, including delamination, broken drawers in both the bedroom and kitchen, and cracked boards within the bed frame. Over time, additional problems became evident, such as drainage issues in the shower, water damage under the bedroom slide that ruined sections of the vinyl flooring, and severe pipe freezing during winter. A local RV mechanic later informed me that the RV had likely been sitting for an extended period without proper maintenance, leading to many of these defects. Given that this RV was advertised as "brand new" and sold at full price, its condition was unacceptable.
When I raised these concerns, the salesperson assured me that I was being treated fairly--especially as a veteran--yet the facts proved otherwise. The RV was clearly not inspected properly before leaving the dealership or the manufacturer. Despite being directed to their service department for repairs, my experience there was equally disappointing. The service department is extremely unreliable, failing to communicate effectively or follow through on repairs. When work was performed, shortcuts were taken, and no quality control measures were in place to ensure the issues were properly addressed. As a result, not only were the existing problems left unresolved, but the RV was returned in worse condition than before, including additional damage caused during transportation.
After reviewing similar complaints from other customers, it is evident that my experience is not unique. Due to the ongoing problems and lack of accountability from Hanner RV, I have been forced to seek legal assistance to ensure necessary repairs are made by the manufacturer.
For those considering purchasing an RV, I strongly advise looking elsewhere, even if it means traveling farther for a reputable dealer. Additionally, hiring a mobile RV mechanic for a thorough inspection before purchasing can help avoid similar issues. Unfortunately, my experience with Hanner RV has shown that customer satisfaction is not their priority, their service department cannot be trusted to deliver quality work, and their lack of quality control leads to more problems than solutions. read more