Ok......sooooo, I can't remember a time where I've been so upset about a meal experience, that I relished and replayed the nightmare over in my head, over, and over again. So yesterday, on 11/12/20 I was up north for a photo shoot. I wanted to take my employee to a congratulatory meal for a successful shoot, and I asked her what she wanted. She said crab legs, and immediately we searched Yelp. Hank's in Katy is one of my favorite for delicious crawfish and crab legs, so I assumed Hank's up north would be the same. Uummmm, yeah...that wasn't the case.
So when we come in, it seriously looks like a hole in the wall. They have limited drink offerings and the frozen drinks weren't ready except for one. I can't remember what it was called, but I ordered it, and it tasted like a virgin slushy. 1st strike. My guest specifically asked about the size of their crab legs, and said if they were small she would send them back. The server ensured us that they had crab legs with a lot of meat in them. They were running a special, I believe it was three clusters for like $22.99. We both ordered the special. We also orders a half dozen oysters, and gator bites. Oysters and gator bites took a while to arrive but they were delicious. The crab legs, which normally take minutes to prepare took a pretty long time. I had to get my employee to the airport, so we were a little pressed for time. When we received the crab, we were disgusted. I have never felt so disrespected before in my life. These crab legs were so tiny, they should have been thrown back in the ocean, those poor babies. The couldn't have been a pound. To boot, they were overcooked, so what little meat they did yield, was stuck to the shell, making it a battle to extract. They came with no corn or potatoes as they do in Katy, just the baby legs.
We honestly didn't have time to send them back and order something else given our time restraints, but I did mention to the server that she lied to us, lol, and these were the tiniest, overcooked crab legs that I've ever eaten. She said she was sorry, most people love their crab legs. No manager was called, nothing was done to make us whole. So while I don't like leaving bad reviews, this one deserved it. We were so upset, we couldn't stop talking about it, and left Hank's hungry. On my drive back home to Katy, I was telling my husband about my experience and it made him crave Hank's in Katy. We went there and received drinks with alcohol in them, full sized crab legs with corn and potatoes, and left with smiles and full bellies. I'll leave a picture with a comparison of both Hank's, so that you can see I'm not overreacting, and so you can see all Hank's aren't created equally. read more