Thank you Nick for your amazing customer service today. You went above and beyond and helping us…read moreupdate our plan and getting the best deal possible with some great perks added to our new service. Thank you for your patience and support in offering us a variety of plans and helping us pick one that fit our budget and needs best. I highly recommend you contact Nick for any assistance at Verizon.

Stephanie at Verizon was absolutely amazing! She was incredibly patient and took the time to…read morecompare every option for me, including pricing with and without adding an iPad, upgrading my insurance coverage, and exploring different plan options. She explained everything clearly and never made me feel rushed or pressured. What stood out most was how personable and friendly she was. Customer service like this is hard to find these days. She made the entire experience stress-free and enjoyable. I was able to sit back, relax, and let her handle everything while she walked me through the details. I honestly wish I had purchased my two phones through Stephanie instead of online customer service because she absolutely deserves the credit for earning my business. Thanks to her, I ended up getting a new Apple Watch, and I'm already planning to bring my mom in to get one too! One thing I really appreciated was that Stephanie never pressured me into adding an iPad, even after taking the time to compare all the pricing options for me. Ironically, that's probably why I'm still thinking about it! Instead of pushing a sale, she focused on helping me make the best decision for my needs. That approach built trust and honestly makes me more likely to come back and purchase one later. If I do decide to get the iPad, I'll definitely be coming back to work with Stephanie. Stephanie is the perfect example of what great customer service should look like. Verizon is lucky to have her. Give this woman a raise! Outstanding service, exceptional knowledge, and a genuine desire to help customers. My tip for anyone visiting Verizon: schedule an appointment at a corporate Verizon store if you can. In my experience, the service has been much better than what I've received at authorized retailers. If you're lucky enough to work with Stephanie, you're in great hands. I'll definitely be recommending her to family and friends.

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

I had to return some equipment because I'm moving to a different city. The staff were friendly and…read moreit didn't take long to get things done. That said, Spectrum service is terrible overall. I would not recommend them if you have another option.

Just returned some equipment to the Gilroy facility. The guy I had to deal with was not too…read morefriendly at all. Just very passive aggressive, and if you don't like your job buddy find another job. You know who you are.

I want to recognize Miriam for her outstanding level of service…read more I came in super nervous because I didn't return my old equipment when I upgraded my 12+ year old modem to the latest model that supports higher speeds. I fully expected to pay some kind of a penalty fee and I led with honesty about it. Miriam immediately reassured me that there would be no fees collected since I was upgrading. While we were handling the equipment return, we discussed my internet plan. I wanted to see if 2-gigabit speeds were available in my area. They weren't, go figure. But Miriam offered me something completely unexpected. She found a promotional deal that upgraded me from my $90, 500 mbps plan to 1-gigabit service that normally costs $115 a month and reduced it to just $70 a month for a full year! She also let me know that I can stop by the store anytime to ask about current promotions and see if I can get even this one extended. I had no idea I could do this. I've already told my local friends. Needless to say, I was taken aback, in a good way, knowing I get double the speed at $20 less than I was paying for a year. Amazing! It's also worth noting that the Spectrum location is easy to find and there's plenty of parking. The location is also super clean. It was hot outside and with the AC on, it made for a more comfortable experience.

By far some of the worst and laziest customer service I've ever met. Their management and staff are…read morelaughable on how low their efforts are for "their" customers. You ask them questions about timelines and their answers are "I don't know" and "we get them when we get them" There's zero initiative, and it's not as if they're filled packed and helping customers and flustered. This was during a point where they had 4 employees on the floor and 1 other customer besides myself. The worst part is, management has seen the reviews on this store for months based off of other reviews and still haven't changed a thing.

Not that good, I returned the high-speed equipment for internet service and was still being billed…read more The self install system was nothing short of a disaster, nothing worked. They wanted to send a service tech the next day as a courtesy, never happened. They kept trying to ask about the service ticket,,,when all of that junk was returned. When you're calling make sure to ask for billing or correct department instead of internet or TV because the phone system is the worst and time consuming.

I am staying long-term at the Best Western San Benito Inn located in Hollister. The facility has…read more30-MB cable Wi-Fi provided by Charter Communications. However, because there are several large hotel/motel facilities on the same node which include many private residences and numerous businesses, the download/upload speeds are worse than the old v90 dial-up speeds used to be. I just checked the internet speeds here on toast.net, speedtest.net, dslreports.com, and charter's own speed test. All of the results were virtually identical with download speeds of 212 kb (!!!) and upload speeds of 975 kb. This is a far, far cry from the contracted-for 30 MB speeds that Charter advertises and charges for. In the past 10-days, Charter techs have been to this facility AT LEAST 3 different times. They have verified that all of the equipment here at the hotel is more than adequate and working properly and claim that their speeds are fine (as they said with a smirk). One of the technicians admitted to me that there were too many people on the same node using up all of the bandwidth and described the problem as having 50 people on the same street all trying to use the same garden hose at the same time so that each house only gets dribbles of water instead of a full stream of water. Charter's internet service is so bad that I have been unable to send out even basic emails for work so I have recommended that the Best Western management file suit against Charter Communications and I have contacted my lawyer to proceed with "restraint of trade" litigation against Charter since their contracted service is preventing me from performing my employment and depriving me of income while at the same time forcing me to use Office Max and Staples in Gilroy (15-miles away) to send emails, faxes, and download construction designs. I would strongly recommend that everyone use another internet provider other than Charter Communication!

Unprofessional..I called to get Internet service with them and they said yeah we made an…read moreappointment which was yesterday at 9 and they never showed up I called them a couple times and they never answered. Luckily I found a better internet service than this one

Calcom provides internet service for places where DSL is not available and it performs pretty well…read more Josue and his brother are very helpful and Josue even came out on a Sunday after I moved in to upgrade my Internet speed. I would recommend anyone that lives in the hills or reservoir areas to look into Calcom to get reliable and well performing Internet in the rural areas.

We found George and Central Coast Internet after suffering a few years going through every…read moresatellite and wireless provider known to the area. George really owns and represents his services and product. Very reliable service for the rural parts of Hollister. He makes an effort to resolve any problem within a few hours by heading to your property to diagnose ans resolve whatever issue could exist. The only downside, which I'd say is unavoidable, is lack of higher speeds. But this is due to supply and demand, which means the more customers he gets, the more supply he'll be able to provide overall improving the bandwidth his customers use together, creating a more constant speed for any time of day. Don't settle for data caps, never go with Razzolink. Local businesses always dominate. Thanks George!

Was so lucky to find George and his company. My other choice was going to be satellite Internet and…read moreclose to $200 a month for the same speed connection. He made himself available and was very flexible with our move and needs for installation. No 4 hour window to wait for his company. Very happy wonderful company.

Great but it can get frustrated with customers service but there is people that will help you.read more

This spectrum location is a fraud. The employees are defrauding the company. My 70 yo mother was…read moreharassed by them and sent on a wild goose chase to address her spectrum bought phone ( from this site ) and which had issues while still under warranty. In June the employees here told us to call spectrum first and then come back for replacement. We did that. Even had call identification numbers. We're told by some trim customer support to return to on site and swap a new phone out. My mom drove over an hour to get to this site. They sent her off to Apple. She drove to Apple Los Gatos where she was gicen a lot of support. Apple ( not these lazy guys here ) took her information , called spectrum while my mom was there. No less than 3 agents at spectrum then went through same exercise and confirmed to mom that spectrum was responsible for the device exchange not Apple. Next day I drove over to this site thinking now with 2 confirmed call identifications this issue would be resolved. The folks at the desk were dissapearing in and out of back room. Not one of them bothered to log our account in to verify the information. They just did not bother. Then one young woman with sour face went inside. Out comes a guy named garvin with a scowl and threatening me not to return to that location. I took myself to a corner and started up spectrum chat support WHILE INSIDE A SPECTRUM LOCATION. the chat person confirmed to me that the SITE OF PURCHASE of that device needed to swap out the phone. The employees -especially garvin struck me as fraudsters. Would not even open their computers to get into my account. Zero professionalism. Zero courtesy. Literally the next day I had all my lines transferred to Verizon. I have bern with Verizon since 2009. Except for last 2 years which were with spectrum. My experiences with spectrum have only been with this site. They are horrible lazy unprofessional with no values. Worst still are fear based defensive and frankly hostile to their customers. Unless you know or are personally related to the people there , you are better off going to an honest service provider. This site is comitting fraud. Should be listed on better business bureau ( BBB). I have the receipts.

You can't go wrong here. Robert is extremely knowledgable, fast and clear…read more The smart home landscape is changing so rapidly than it takes more than a hobbyist technophile like myself to stay on top of it. It takes a pro. I'm surprised there aren't more businesses like this, but until there are, no matter where you are in the country, you should reach out to Robert. He helped me out with an affordable phone consult and very generous email exchanges. Highly highly recommended.

These guys really solved a couple problems that had been very frustrating for while…read more I had been dealing with spotty to zero coverage for internet access in the house and backyard and basically marooned to one part of the house using our wireless network. I tried to install another wifi router but, could never get it work right. These guys came in and installed a "Wireless Mesh Network" and now I can be anywhere in the house with our laptops and Ipads. In fact, last week I wanted to take in some of the great California sun, now that the rains have stopped and went to backyard with the dog. Got my work done, dog had a great time being outside and I enjoyed finally being able to work from the backyard.

This company is the true " Customer Service" company. They answer their phone- no robots or phone…read moretree's or AI chats.. real people that answer questions and want to help their customers. Another plus- locally owned. No big company with 2 weeks to get service help. Can't go wrong with Garlic.com/ South Valley Internet, cuz there isn't any company out there that is better.

I just started working with South Valley Internet to connect my new home in San Juan Bautista to…read morefiber. So far the customer service has been phenomenal. For such a small company they exceed expectations and are quick to respond to inquiries. I highly recommend contacting them for high speed services if you are in a rural area served by them.