I recognize that others have had positive experiences with Haney Home Concierge. Mine was disappointing.
Haney assigns one concierge to manage your home and projects. I liked the idea of working with someone who knew my home and preferences, but my concierge seemed overworked. I also found their communication unprofessional at times, and some decisions seemed to lack basic judgment. Several projects were late or not completed properly, and I was repeatedly told that contractors were responsible for the delays or problems.
I would have preferred timely, professional work over having the same person handle every request. From what I experienced, it was unclear how Haney tracked projects or monitored and managed each concierge's workload. I ultimately stopped using the service because it was not meeting my expectations.
If you're considering Haney, I suggest asking how projects are scheduled and tracked, who oversees your concierge's workload, and what happens if that person becomes overloaded. read more