Love this REI in Chattanooga. The cashiers are genuinely so nice and helpful, and if you're an REI…read moremember it's literally deals on deals (like... it's kind of dangerous). I went in "just to browse" and somehow left with a gift AND a super nice North Face jacket for a steal. Also the REI outlet section is wildly underestimated don't skip it.

After a large purchase and joining REI, I was given a $35 discount card. When I went in the next…read moretime, the manager refused to honor the card because it was a few days over due - and the expiration date was in very small print. She was not friendly about it at all. Also, although the store looks great, they did not have very good selection of stock or sizes. I will no longer shop there and rather go with on-line stores for my camping / outdoor gear.

This place was amazing and had great staff. My friend and I went kayaking, highly recommend.read more

Great kayaking under the bridges and around McClellan Island! It is so nice to launch the kayaks…read moreright off of Coolidge Park!

Recently I tried to deposit a check onto my Cabellas credit card, something I've done for years…read more The card machine and employee weren't having a good day and I was told to have a good day, as they couldn't accept the check. When I returned two days later to return an item, that same employee sat behind the "returns" sign and said "how could i possibly help you"? My facial expression prompted her to explain that she's the bank and that i was in the wrong line. Another employee saw the interaction and took my items to return. I emailed a picture of my check and credit card to the store manager. No response of any kind.

This store was extremely clean and all the staff was very attentive and helpful. We came in about…read morean hour before closing and had no problems getting any questions or help needed throughout the store. Easy to access and located right off the highway.

Though I couldn't find anything I wanted, this is a great resale place for a sorts of outdoor,…read morecamping, hiking, kayaking, etc. They even have pots and pans for camping, grills and other little nic nacs. If I didn't have most of those things already, I would have gotten something today. Hey also have a nice selection sleeping bags. I will be back to get one for camping season. The guy behind the counter was super helpful and his handlebar mustache was nice. If you need anything related to the outdoors, I suggest trying here first.

They have a little bit of every type of outdoor gear/clothing. Prices are reasonable for the…read moregear...clothes not so much. But then the original price of outdoor clothing is outrageous to begin with. Truth be told, I'd rather spend my money here supporting their cause than lining the pockets of other local places.

i always enjoy the selection and brand. on occasion I find a steal on shoes. They don't carry small…read moresizes in men's so it's always fun to discover. They always offer to order which is great

If you're looking for shoes, go here. I've always been a die hard REI fan, wouldn't go anywhere…read moreelse because of their customer service. Well, that's changed. I'll still go to REI to try stuff on and see features firsthand because they have more of a selection of what I buy (I.e. gear rather than clothes), but I won't buy it there. If Gearhead can get it, I'll order it through them. I had the hardest time trying to find sandals that I actually liked. Chris was absolutely awesome and even called another store that had what I thought I wanted and had them hold them for me. Ended up hating those after wearing them around the house and went back to Chris and returned them and ended up getting what he had suggested in the first place. I haven't been wearing them long, but I can already say they're by favorite shoes I've ever had (bedrock cairns). The customer service here is what it used to be at REI. I'll go here from now on.

As far as Bass Pro Shops go, this one ain't bad. It's a lot bigger than it appears from the…read moreoutside, with large selections of pretty much any gear you'll need. I was a little disappointed by the small inventory of knives and multitools. Bass Pro prices range from bargains to ultra-premium products, so look online before you shop. Probably the best selection of hats on this side of the Mississippi. Taking a star off because the sales reps were RELENTLESS. They bothered my friend and I the entire time we were in the store. Neither of us were interested in buying the credit card and that sentiment has not changed since our visit.

Smaller than some of the ones I have visited but courteous staff and nice area they had some sort…read moreof fishing thing going on out front for kids

Love this place - great service, prices are fine - large selection, great clearance sectionread more

Asked for help with Chaco sandals. Nicolas was so helpful and knowledgeable. Knew so much about…read morethe product and helped me with sizing. They didn't have what I needed but offered to call to the other stores. Good experience!

Every time I shop at this store, the staff is always very friendly and knowledgeable. They have a…read moregreat selection that appeals to me. I'm always finding shoes, boots and sandals that I can't find anywhere else.

Sorry readers, just a bit miffed. How flipping rude are these people? Called to ask if they were…read moreopen for business (due to Covid 19) and the internet had them listed as "closed" after opening hours. He replied "We never closed". In an effort to let them know of a problem on the internet that could effect their sales, I said "the internet said you were closed so I wanted to check". Interrupting me mid sentence he said "the internet says we open at 10am". While looking directly at the newly refreshed web page that differed, I attempted to explain further, but INTERRUPTING AGAIN, he said "we open at 10am". This guy needs to be schooled on proper phone etiquette when dealing with customers, much less with other human beings. If their in-store service rivals their phone rudeness, I will be going elsewhere and informing everyone else in every form of social media available to do the same.