A friend of mine recommended this shop when I was looking to get fully geared up for my new bike. I stopped in one Friday afternoon when I was in the area. When I walked in one of the 2 guys shouted hello from the register area. I proceeded to walk the entire store and looked at merchandise. I even stopped at the counter and looked because there was a helmet on the wall I was interested in. Of the three men now at the counter, no one said one word to me. I eventually turned and walked out of the store with no intentions of ever returning. Maybe I just didn't look like I needed help, maybe it's because I was a woman, or maybe it was because I'm black that I received no service. I can't really say for certain why I was ignored but it certainly wasn't because they were busy. I was the only customer in the store.
I promptly told my friend who referred me that I'll never return. He's apparently had good experiences and decent service on his visits. Maybe because he rolled in on his Harley. I wasn't on my bike when I went in. I went to a different bike store and spent my $2k and received excellent service.
Overall, I wouldn't recommend the store because customer service needs to be improved. read more
