**UPDATE** to address the owner (see for yourself what you're getting into at this salon): you have now publicly proven my entire post to be true and, additionally, proven yourself a liar. I never ONCE asked or received a discount for anything. I was ROBBED by paying for a gel manicure and receiving half of one and never having it rectified despite it being YOUR salons fault. The pics of the work done speaks for itself. You can't even be bothered to spell my name right, despite my spelling it for you to input in the system and paying by credit card with my name on it-so again, proving how little you care about customers. You have no integrity and you sadly give my fellow people a bad name by being cheap and nasty (yes, I heard you speak in our native tongue). When you feel your only recourse is to lie in response to an accurate Yelp review, we can all smell the desperation and see how you fail...not to mention we are all watching your star rating come down, down, down. It's truly no wonder.
Where do I start? I really wanted to love this nail salon...and in my times visiting I did come to love one of the nail techs named Jenny (she's hilarious and wonderful), but I also came to learn that she's the only person there that can give a good mani or pedi.
Let me define "Good" as meaning a gel mani that lasts at least 2 weeks, which should be expected for the price and compared to all other salons.
All this said, I had to draw the line when one of the nail techs simply forgot to give me the top sealing coat for my gels, and so within 2 days half the nails were chipped (all looked dull and my other hand shiny and normal). Within 4 days, even the properly sealed nails were chipping, which is RIDICULOUS. I called immediately the day of the mani and left a message detailing their mistake. After 4 days I received a return message to schedule an appointment for them to fix the issue. I don't have the luxury of popping back for this- I have a 2 year old and non stop work so need my husband to be home and fully available, generally only happens once a week on weekends. So, 2 weeks later I did schedule for a Sunday slot I could make.
When I arrived, I reiterated the situation- this time to the owner of the salon, who I was meeting for the first time. His "solution" was to offer me a 10% discount on the brand new mani. Keep in mind that 2 weeks after paying full price for my half a manicure, all my nails looked like shit, which i showed him. He said they would have just applied a top coat and "I can not give you the service free"...to which I reminded him it certainly wasn't free, I paid in full and never actually got my full service, so he owed it to me. I also indicated that they would have had to repair that entire hand since the polish was all chipped. That's half a mani already and I would have asked for repairs on the chipped ones on the other hand as well. He was rigid, rude and refused to budge more than 20% discount, which, let's be real, doesn't even cover the gas these days to get there and back! I was obviously not happy about being robbed, and refused to give them more of my money for another gel mani. My friend was with me and so I opted to move forward with my pedi.
The nail tech was terribly sloppy, removed part of the polish with her own hand and simply tried to paint over it rather than re do that nail. It created a lumpy mess. I had to ask multiple times to get her to fix it and she tried to convince me it was fine when I could see how terrible it looked. I showed the owner that, as well as my feet after paying for the callous removal - they were still calloused and my heels left dirty- which is just unacceptable. He agreed, but...big BUT...did absolutely nothing, not even an offer to fix the issue. Simply said he was notating not to use that person the next time- ummm, what did he not understand about there will be no next time?!
In any case, he threw me a bone and comped me a regular mani (done by David), and these pics show what that looked like the very next day, less than 24 hours later. So, I've tried a variety of their nail services and can honestly say it's shoddy work, and the owner knows it and doesn't care. He takes zero pride in what they do and that's crystal clear from my conversations with him. Customers are seen as a quick buck, and there was no desire to rectify the situation in a satisfactory way. I could have been convinced to stay loyal to Jenny, but, I'm happy to say that I can now ditch this place forever with zero guilty conscience. My friend will as well given what she witnessed, and said she would let her 2 sisters know to stop using this salon as well.
Bottom line: they don't stand behind their services. They don't care about their customers. You deserve better when you're spending $50-100 to get a mani/pedi. There's no shortage of great nail places around here, and the short-sighted guy who runs this place oughta care about that. read more