I scheduled a Manicure-Pedicure on Friday for Saturday at 10am with Hy. This was a very important decision as my previous salon's owner was not careful trimming my nail cuticles and there was inflammation and soreness for four days. After viewing Yelp reviews, several cleints recommended San at this nail salon. Victoria, the receptionist, was not familiar with her name, but suggested Hy. On the morning of my appointment at 10am, I received a TEXT at 9:36am that Hy was 'running late' and would not be available until 11:30am! A little late? No other explanation was given. After reading other reviews of Vy Nail in the Encino Commons, this is not the first time a client was kept waiting or their appointment or it was 'pushed back'without any explanation. They commented that their needs to be better communication between the salon and their clients. After reading these reviews, I called Victoria, a day ahead of time, to cancell my appointment and stated the reasons why. If you want to be a good business owner and have repeat customers, please treat them with respect and be up front with your mistakes and the reason why. Running 'a little late' is not an hour and a half after your scheduled appointment! Why is it so difficult to find a reputable, reasonable, couteous, professional and experienced Nail Salon in Encino? I have lived here for 14 years. Please do not refer me to the salons that charge $100-$120 for a simple maniucre-pedicure! Thank you! read more

I have been a customer of this nail salon for years and have spent hundreds of dollars here, which made today's experience especially disappointing. I stopped in for a simple gel polish removal and was immediately met with a rude response: "Can't you see we're busy? It will be 45 minutes." The tone was dismissive and unprofessional. I completely understand that businesses get busy, but there is a respectful way to communicate that to customers- we are human beings after all. Instead, I walked across the street to another salon, where they were friendly, accommodating, and took care of the gel removal right away for $10. After years of supporting this business, I expected much better customer service. Unfortunately, this interaction left a very negative impression and made me question whether I will return. Perhaps under different circumstances. read more

I'm updating my review because I am incredibly frustrated with the service here. I paid $50 (including tip) for a gel manicure that started cracking on multiple nails after only one week. When I went back to get it fixed, Cindy was extremely unprofessional. She was clearly aggravated that I was there, rushing through the repair with a sloppy, 'get-it-over-with' attitude. When I asked to speak to the manager about the situation, they seemed completely unconcerned. The manager said something in Vietnamese to Cindy, but nothing changed, Cindy continued to be rude and did a poor job on the fix. It is disappointing to pay premium prices and tip, only to be treated like an inconvenience when their own product fails. Between the low-quality polish and the lack of basic customer service from both the tech and management, I will not be back. read more

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Great place for a pedicure or manicure. I needed some help with an ingrown toenail and I was recommended to get a pedicure here. I wasn't really into getting pedicures but this place really changed my mind. They work hard to help fix up your nails and feet. Nice relaxed vibe. If you needing to be talked into getting a pedi or mani, this is the place to go to. read more

Vy Nail & Lash - Nail Salons Near Me - Encino, California

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My first time here. I had no idea it was here five minutes from my house. I came to Nina for a pedicure. She was very detailed and a sweet person. My pedicure came out beautifully. Lovely nail salon. Clean and updated massage chairs. Great vibes. Thank you Nina! I'll be back in a couple of weeks! read more

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Got my nails done here because I was getting engaged. The service here was phenomenal. The workers were very friendly! I got a gel nail and the price was really good. Everything was very clean and they had a lot of colors. I would definitely recommend them. Also plenty of parking. read more

I have returned and gotten quite a few more pedicures here. And I'm pleased to say every time I've gotten a pedicure, even with multiple different technicians the quality remains the same. I have never been rushed nor felt like this long was unclean or that the nail techs were sloppy. Every pedicure I've gotten has been absolutely perfect. I highly highly recommend this place read more

Vy Nail & Lash - Clean and neat! - Nail Salons Near Me - Encino, California

Very disappointing experience. I came in simply to have my toe gel removed and my hands filed. The entire service took less than 5 minutes, yet I was charged $55, which felt extremely unreasonable for what was actually done. On top of that, the woman at the front was very pushy about getting a tip, which made the experience even more uncomfortable. I'm happy to tip when I receive good service, but I don't appreciate feeling pressure especially after being charged $55 for such a minimal service. I would not recommend this salon read more

Hy did such a great job on my nails!! She was so patient and detail-oriented. Will be coming back! read more

Vy Nail & Lash - Design - Nail Salons Near Me - Encino, California

Vivian is the best she's so sweet and kind!! And does such a good job on my french tip! read more

Vy Nail & Lash - Nail Salons Near Me - Encino, California

I was disappointed with my experience. I got a gel manicure here, and within just a few days the gel started chipping. A gel manicure should last much longer than that. I simply don't have the time to come back after 5-6 days and spend another hour and a half removing and redoing my nails. Unfortunately, the quality didn't meet my expectations, and I won't be returning. read more

I had my Gel fingernails done two months ago, in this salon, the quality was good and was charged $45. I thought the price was average, so I went back today for the same gel fingernails done. Upon paying when done, the lady (owner) said $65... I told her that last time I paid $45 plus tip.... She then told me the Gel nail I received today was a harder version, that's $20 more... I was appalled , why they didn't tell me before I start, and I had no Idea that they offered two types of gel nails..... ( I didn't see any difference from the material they applied to my nails or the procedure of the treatment) ... The price is not published in a printed sheet, so they can charge whatever they want.... I now realized that I should ask every single time I go there... otherwise it will be a BIG surprise!!!! read more

Update, I've now been taking my friends, neighbors all who have really enjoyed the experience and quality of work. I also finally talked my husband into going and getting his man feet worked on so that's I don't have to, and he is currently hooked to the treatment. Love how relaxing this place is. Plus size friendly. read more

Vy Nail & Lash - Mani for him navy French tips for me. - Nail Salons Near Me - Encino, California

I absolutely love coming here! The salon is always super clean, modern, and welcoming. I'm a bit of a germaphobe, so cleanliness is very important to me, and I always feel comfortable here. Vivian is professional, friendly, and does an amazing job every time. My nails always look beautiful, and the prices are very reasonable. Highly recommend! read more

The personnel and the owner were super nice and friendly..., they don't let u wait and take you right away They have amazing massage chair that can use while doing pedicure and enjoy They did a beautiful and clean job on my nails Definitely will come back here again read more

Vy Nail & Lash - Pedicure and callus - Nail Salons Near Me - Encino, California

Kelly was so amazing. She was detailed, an even removed polish when she felt like she could make it look even better. 10/10 would see her again! read more

Vy Nail & Lash - Nail Salons Near Me - Encino, California

5 STARS I had an amazing experience at this nail salon! They created the perfect sweater-nail and Christmas nail design,exactly what I wanted and even better than the photos I showed them. The attention to detail was incredible. The environment is very clean, relaxing, and welcoming. I'm extremely happy with my nails and will definitely be coming back! read more

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Vivian, Kelly, and Faby are my faves!!!! Never a dull moment here! They are patient, detailed, and I'm so grateful for them! read more

Vy Nail & Lash - Nail Salons Near Me - Encino, California

Quick service, feels very new and clean, many chairs. My nails always look great and last a long time!

Gel nails soaking in acetone for 15 minutes and I got glue all over my hands that made my hands dry. My fingers literally soaked up the acetone while they had me continuously keep my fingers in. They still charged me $10. Had 4 separate ladies scrubbing my fingers raw to get it off. They did not even offer a refund or a free color. I would like a refund and a call from management. My hands look awful and my nail beds are raw :( read more

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Had the most amazing nail appointment with Tiffany. She's Korean and was very meticulous and detailed. Soooo satisfied with how they turned out. She really took her time with cleaning and the shaping of my nails was tender with the cuticles. I'll be back to see her for sure. Thank you Tiffany! read more

Vy Nail & Lash - Nail Salons Near Me - Encino, California

I had a 1:00 appointment and they didn't start till 1:45. The salon was packed as the owner was clearly over booking. Keep in mind I Made an appt. 2 days prior. I took over 3 hours to get a full set and a pedicure. My full set was horrible. The glue stuck to my fingers, I asked for long and she did them way too short and looked horrible they were way too thick and had lumps plus were crooked. When checking out I told the owner about my nails and slows her. She said " sorry" that's it. I spend $145 for horrible nails that I need to now go and figure out how to get them removed. Ugh!!!! Avoid read more

Great Nail /Lash Service !!! Highly Recommend them. Really Really GREAT Service & women there

I used to come here regularly for gel fills and gel pedicures because they do a good job. Unfortunately they do not honor appointment times and most recently I ended up waiting for 1 hour before they started my nails. read more

Every time I come here the services never disappoint! Pedicures are on point, manicures are on point! I will be a loyal client and also rave about them to as many people as I can. Gone are the days of botched nail jobs, and they're also extremely timely every time I have visited! Yuna and Fabi have done a great job on my nails and Cindy is great with the pedicures + Tina legit gave me the best foot massage. It's almost like you really can't go wrong no matter who you get! read more

Wow! Had a really great experience here. I was able to call day of and get an appointment pretty easily on a weekday. I went in for a regular pedicure and my manicurist did such a good job. The atmosphere of the salon is very calming and clean. I really loved how quiet it was there. they do have a limited selection of colors, but this is probably one of the best pedicures I've had in a long time. They offer a variety of services to upgrade your pedicure and different types of manicures from gel to rubber base. They are located next to Michael's and there's a pretty big parking lot available. Prices were pretty standard. My pedicure was about $30ish dollars. I miss the days when pedicures were $18 but I won't go into that rant. People in the salon were very friendly and professional. I look forward to coming back. read more

Vy Nail & Lash - Nail Salons Near Me - Encino, California

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I scheduled an appointment to get a set of birthday nails (dip w/ tip and gel paint), a pedicure, and a pedicure for my partner to be done here since Google showed it being the highest rated place in my area. I'm new to the area and this was my first experience getting my nails done here. The vibe was amazing and super relaxing. The staff were very friendly, helpful, kind, and accommodating. However, the product was not all there. Within one day my middle nail was lifting and had to schedule tog eat it fixed. They were super nice and did it free of charge except the nail was not removed and redone, it was painted over with another layer of dip powder and repainted. The nail wasn't reshaped and looked huge and bulbous compared to the others. Within 4 days I had two nails chip and within 5 days the nail they fixed was lifting again. I also had two more lift within that timeframe and as of now (9 days out) I have 5 nails that have completely come off. Also, they had not gone all the way down to the base at the appointment so my nails already looked a bit grown out. I will also say that it costs $8 to buff your nails and $10 to do cuticle removal when it should be part of the service already. Also $20 for gel when at most places it's $10. For all three services the cost was just shy of $240 (before tips). I did check the menu before visiting the shop but the additional costs were still a surprise. I have a lot of nail salon experience and get my nails done frequently and have never had an experience like this. I'm not rough on my hands and my nails usually last 2 1/2-3 weeks regularly. I feel this location did not live up to what I saw online and regret choosing this place. I just wanted some nice nails for my birthday but ended up with the worst set I have ever had. I am disappointed in this experience and will not be coming back. read more

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Kelly and Cindy were both so friendly and so professional. My nails needed serious attention and they did a fantastic job. So happy to have found my go to spot in the valley read more

Vy Nail & Lash - Nail Salons Near Me - Encino, California

First time here and I think this is going to be my new go to spot. Everyone is friendly and Yuna is great! I could tell there was a lot of attention to detail and care in my service. It's nice and clean and I appreciate the massage chairs. Decent pricing for the quality read more

Just had a wonderful manicure by Kelly and pedicure by Fabiola. I love that I got to sit in a massage chair. I have chronic pain due to health stuff, And man, that massage chair does wonders! The staff here is friendly and helpful. The space is new and gorgeous! They have a very wide range of hours, which I need since I work two jobs. I will post a picture of the hours. I just walked in today and was accommodated. The manicure by Kelly was especially detailed, and I appreciate it because my cuticles are so gross. I will be back. Hope this place thrives. A tipping tip: bring cash. They asked me to tip via Zelle. They made it easy with QR codes. However, I feel personally it's easier just to bring cash. Especially since I bank at Wells Fargo and there's a location and atm in the same shopping center. read more

Vy Nail & Lash - Hours. - Nail Salons Near Me - Encino, California

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Vivian and Kelly have been my nail techs since I've moved to Encino and let me tell you.....no one does it like them! Vivian is the best at pedicures and Kelly is phenomenal with anything you want to do as far as hands go. The vibe inside is also very calm and I love how quiet it is, it really allows you to just sit back and relax. So glad I found this place. read more

I've been coming to this place for the past 10 months and the customer service was not always sarisfactory but today's experience was so bad that I decided to write this review. I do gel manicure every time and pedicure every other time. Today, I decided to do regular manicure. When I arrived, they assignmed to someone who was clearly not interested in regular manicure. She was not happy the entire time she was doing my nails and was complaining in front me to another employee about the regular manicure, not in English but I could understand it was about me. Then, one of my finger's nail polished got messed up by accident. I told her about it and she did not want to fix it. I had to ask her 4 times to fix it, something I have never seen before, and whn she finally "fixed" it, she made it worse. I told her that the nail did not look good and she said that is what happens with regular nail polish. I told her she made it worse and it did not look good at all. She then sighed and said that was my fault!! I said this needs to be fixed and she finally agreed to fix it but gave me a bad attitude, did not speak and just fixed it. Even when I said thank you, in response she said "yea". Again, I have never seen this type of treatment in any nail shop and this is unacceptable. I had heard about and experienced the low customer service in this place before but today was a different story. I will not come back to this place and don't recoomend it to anyone. read more

i had a wonderful time getting my nails done here i have come this whole year and my nails are always so perfect and pretty. if u want to have ur nails especially amazing request for hy to do ur nails she does an exceptional job. read more

Everything about this salon in amazing! The atmosphere is fun and relaxing and the ladies who work here are so helpful and VERY good at doing nails. The service is so good, my fills last over a MONTH without chipping, breaking or lifting! (See the before and after photos) These days nail care can be quite the investment so you should go with a salon thats worth it every time! TEN STARS!!!! read more

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We made a last minute appointment here for a gel manicure and two pedicures. They accommodated our requests and did an excellent job. Plus, the massage chairs were so nice that it felt like I got a free message in addition to the other services. The place is clean and in a convenient location, too. Definitely recommend! read more

RUNNNN !!! Do not come here !!! ....I have never in my life experienced anything like this !! I have been getting my nails done for 20 years and never have I ever experienced this .... They gave me a quote over the phone and when I arrived since my design was slightly different they wanted to charge me $55 for the design instead of $25 and my fill went up in price from $65 to $70. Initial quote was $90 then in store they said $110 and 5 min later they said $120-130 as if they were making up the prices all along the way .... The I said I'll do the original design that they quoted and then they said that the girl no longer wants to do my hands. They already started on my feet and said would you like to leave and go somewhere else in the middle of my pedicure .... I said I had planned to come here and I had no back up ..... so I continued with the pedicure but I felt so mistreated just because I wanted clarity on the price and why the design Became double when I changed the design from polkadot To flowers ... I have never experienced anything like this before. As a customer who was willing to pay for Future services I never want to come here again and regret coming here. The customer service is non existent it is disorganized. I can't tell who is in charge here. The woman saying the price increased was smiling and almost laughing as she thought this was funny. I am a loyal customer when I am Treated well and I will never step Foot in here ever again !! So unprofessional. This place is a joke !! Clearly the owner dosnt care about their business ....it shows throughout read more

Kelly was awesome! Very kind, professional, detail oriented and gentle. The space was very relaxing, clean and recently renovated. read more

Vy Nail & Lash - Nail Salons Near Me - Encino, California

I'm in love with this nail salon! It feels like family there. I went for the first time today and I'll definitely be back! read more

Vy Nail & Lash - Chrome and gel nails - Nail Salons Near Me - Encino, California

I've tried many nail salons in Encino and this is by far the best one. They do a fantastic job, do not rush, and are very friendly. I received a deluxe pedicure and gel manicure and it looks absolutely perfect. read more

Vy Nail & Lash - Gel manicure - Nail Salons Near Me - Encino, California

Waited 40 minutes after I made an appointment and didn't end up taking me because the technician didn't have enough time!! Unfortunately 9/10 times I go there I have to wait, but this was too much. Will not be coming back and do not recommended. Management needs to do a better job with scheduling. read more