Let me start by saying that I've waited a year and a half to post a negative comment, hoping that things would turn themselves around - they did not. We purchased a (nearly $1M) home from Hancock that was under construction. We were made many promises that were never fulfilled. One simple one, that there would be website/tool where we could see the progress of our home as it happened. While there was a site, it was never updated and there were so many major delays to our home - including the completion. Hancock actually gave us a completion date, that was missed 3 times. It wouldn't have been so bad but we moved from our apartment early, packed our belongings in a U-Haul and drove to an unfinished home and had to stay in a hotel for over a week. They could have told us wait a week - but that's just how bad the communication is with this company.
Then they pushed closing on the home when it wasn't finished, promising that the items would be completed. Well, it's now 1.5 years later and still waiting on a few items to complete our home and Hancock has stopped responding. We moved in to a dirty home, they didn't even clean it. It was like pulling teeth to get them to come back (and still waiting). As with other comments, we have shoddy work. In our experience, there was about zero oversight by Hancock on its subs. They didn't even know that the furnace was missing from the house towards the close.
There was defective installation or defective products put in our home and when we raised the issue - like one of our windows is leaking because the glass is not flush with the frame (don't know how that happens or wasn't caught) - it's been ignored. The put in what they call "luxury vinyl flooring" which is lifting up and clicking when we walk on it. The stairs have basically come apart. We have raised the issue and still no resolution - just ignored. Hancock is forcing us to sue them, which is a horrible way to do business. I would encourage you to avoid them at all cost. read more